Product Service Policy - Diamondback 500Sr Service Manual

All Diamondback Fitness Dealers are required to agree to the following. This document outlines the
relationship between Diamondback and our authorized dealers in the areas of: a) service after sales; b)
warranty parts support and purchase; and c) labor authorization and support.
1. It is the responsibility of the Dealer to diagnose/troubleshoot, service, repair or otherwise correct any
problems that may occur with a Diamondback Fitness Product that they sell, regardless of where the
product has been placed.
2. Initial assembly of each Diamondback Fitness unit is the responsibility of the dealer. The Dealer is
responsible for any damage and or costs incurred due to improper assembly, accident, misuse, im-
proper maintenance or failure to follow instructions, and or warnings in the owner's manual.
3. All warranties are valid from the original date of purchase to the original purchaser only [proof of pur-
chase is required]. In the event that the original date of purchase cannot be verifi ed, the warranty will
be valid from six (6) months after the manufacturing date of the unit.
4. Warranty exclusions for Diamondback products placed under light commercial warranty include:
health clubs, schools or correctional facilities.
5. Diamondback Fitness will credit the Dealer's account a fl at rate of US$85 for each pre-authorized
labor claim. The credit will be issued one time to correct a problem on a unit. Additional labor claims
can be submitted against the unit if another [different] problem occurs during the labor period.
6. If, after working with the Diamondback Fitness Warranty/Technical department a minimum of three
separate occasions, it is determined that we cannot repair a specifi c problem with a unit, Diamond-
back will RA the unit and replace, freight prepaid.
7. Defective return units must be boxed in suitable packaging and include all parts and accessories
originally included with the unit. Any parts missing or damage incurred due to improper packaging will
be deducted from the total credit at listed dealer cost.
8. All Diamondback Fitness Dealers will be billed for warranty replacement parts. Dealers receive credit
upon return of the replacement parts to Diamondback. See Warranty Credit Processing policy for
more details.
9. All returned, potentially defective, items are tested on arrival to Diamondback. Dealer will incur a
bench charge for any items that are determined to be in good working order and not defective.
Dealer will incur a bench charge, be re-invoiced for the original cost of the item[s], and will have
item[s] returned freight collect if defective due to abuse; improper installation. See Warranty Credit
Processing policy for more details.

Product Service Policy

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