General Troubleshooting - ResMed AirSense 10 User Manual

CAUTION
Do not use the device with water in the water tub on a plane due to the risk of inhalation of
water during turbulence.
Troubleshooting
If you have any problems, have a look at the following troubleshooting topics. If you are not able to
fix the problem, contact your care provider or ResMed. Do not try to open the device.

General troubleshooting

Problem/possible cause
Air is leaking from around my mask
Mask may be fitted incorrectly.
I am getting a dry or blocked nose
Humidity level may be set too low.
I am getting droplets of water on my nose, in the mask and air tubing
Humidity level may be set too high.
My mouth is very dry and uncomfortable
Air may be escaping through your mouth.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Power may not be connected.
Solution
Make sure your mask is fitted correctly. See your mask user
guide for fitting instructions or use the Mask Fit function to
check your mask fit and seal.
Adjust the Humidity Level.
If you have ClimateLineAir heated air tubing, see the
ClimateLineAir user guide.
Adjust the Humidity Level.
If you have ClimateLineAir heated air tubing, see the
ClimateLineAir user guide.
Increase the Humidity Level.
You may need a chin strap to keep your mouth closed or a
full face mask.
Use the Ramp Time option.
Wait for air pressure to build up or turn Ramp Time off.
Press Home or the dial to turn it back on.
Connect the power supply and make sure the plug is fully
inserted.
English 11