Before Contacting A Service Center - Samsung NX300 User Manual

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the other
components that may have contributed to the malfunction, such as the memory
card and battery.
Situation Suggested remedies
• Ensure that the battery is inserted.
Cannot turn on the
• Ensure that the battery is inserted correctly.
camera
• Charge the battery.
• Charge the battery.
• Your camera may be in Power save mode or the Your camera may be in Power save mode or the Your camera may be in Power save mode or the
display turns off automatically. (p. 153)
The power turns off
• The camera may be turned off automatically to
The camera may be turned off automatically to The camera may be turned off automatically to
suddenly
prevent the memory card from being damaged prevent the memory card from being damaged prevent the memory card from being damaged
due to excessive heat. Turn on your camera due to excessive heat. Turn on your camera due to excessive heat. Turn on your camera
again.
• The battery may lose power more quickly in The battery may lose power more quickly in The battery may lose power more quickly in
low temperatures (below 0 °C/32 °F). Keep the low temperatures (below 0 °C/32 °F). Keep the low temperatures (below 0 °C/32 °F). Keep the
battery warm by putting it into your pocket. battery warm by putting it into your pocket. battery warm by putting it into your pocket.
The camera is losing
• Using the flash or recording videos depletes the Using the flash or recording videos depletes the Using the flash or recording videos depletes the
battery quickly. Recharge if needed. battery quickly. Recharge if needed. battery quickly. Recharge if needed.
battery power quickly
• Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation Suggested remedies
• There is no space on the memory card. Delete
unnecessary files or insert a new card.
• Format the memory card.
• The memory card is defective. Get a new
memory card.
Cannot capture Cannot capture Cannot capture
• The memory card is locked. Unlock the card.
photos
(p. 173)
• Ensure that the camera is switched on.
• Charge the battery.
• Ensure that the battery is inserted correctly.
The camera freezes The camera freezes The camera freezes Remove the battery and insert it again.
While using the camera, it may heat up.
The camera heats up This is normal and should not affect your camera's
lifespan or performance.
The flash fires
The flash may fire due to static electricity.
unexpectedly The camera is not malfunctioning.
The flash does not • The flash option may be set to Off. (p. 94)
work • You cannot use the flash in some modes.
Set the date and time under the q menu.
The date and time are
incorrect (p. 153)
The display or buttons
Remove the battery and insert it again.
do not work
181