Switch Password Recovery; Radius Troubleshooting - Motorola RFS7000 Series Troubleshooting Manual

6-2 Security Issues

6.1 Switch Password Recovery

If the switch Web UI password is lost, you cannot get passed the Web UI login screen for any viable switch
configuration activity. Consequently, a password recovery login must be used that will default your switch back
to its factory default configuration.
To access the switch using a password recovery username and password:
CAUTION Using this recovery procedure erases the switch's current configuration and
!
1. Connect a terminal (or PC running terminal emulation software) to the serial port on the front of the
switch.
The switch login screen displays. Use the following CLI command for normal login process:
RFS7000 login: cli
2. Enter a password recovery username of
restoreDefaultPassword.
User Access Verification
Username: restore
Password: restoreDefaultPassword
WARNING: This will wipe out the configuration (except license key) and
user data under "flash:/" and reboot the device
Do you want to continue? (y/n):
3. Press Y to delete the current configuration and reset factory defaults.
The switch will login into the Web UI with its reverted default configuration. If you had exported the
switch's previous configuration to an external location, it now can be imported back to the switch.

6.2 RADIUS Troubleshooting

The issues defined in this section have the following troubleshooting workarounds:
Radius Server does not start upon enable
Ensure the following have been attempted:
• Import valid server and CA certificates
• Add a Radius client in AAA context
• Ensure that key password in AAA/EAP context is set to the key used to generate imported certificates
• DO NOT forget to SAVE!
Radius Server does not reply to my requests
Ensure the following have been attempted:
data files from the switch /flash dir. Only the switch's license keys are retained.
You should be able to log in using the default username and password (admin/
superuser) and restore the switch's previous configuration (only if it has been
exported to a secure location before the password recovery procedure was
invoked).
restore and password recovery password of