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Arris Touchstone TM501 User Manual

Telephony modem
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Touchstone™ TM501 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM501 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone
service.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). You can connect
two separate computers at the same time using both of these connections. In ad-
dition, the Touchstone Telephony Modem provides for one line of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Touchstone™ TM501 Telephony Modem User's Guide
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  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM501 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service.
  • Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    (i.e. PF11VNT3 from American Power Conver- ARRIS Telephony Modems comply with the applicable requirements for sion) on the AC, RF, Ethernet and Phone lines. performance, construction, labeling, and information when used as outlined below: •...
  • Page 4 This product complies with the provisions of the Electromagnetic Com- the terms and conditions of this Agreement in which ARRIS grants you patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/...
  • Page 5 Should a covered problem occur during the warranty period and you OR OTHER SERVICE PROVIDER AND THE REMAINDER OF THIS notify ARRIS, your sole exclusive remedy shall be, at ARRIS' sole op- SECTION DOES NOT APPLY TO YOU. tion and expense, to repair or replace the affected Product or Soft- ware.
  • Page 6 Usage Troubleshooting Glossary that are replaced become the property of ARRIS. The repair and re- THE LIMITED WARRANTY, LIMITED REMEDIES, WARRANTY DISCLAIM- placement process for products or parts in locations outside the United ER AND LIMITED LIABILITY ARE FUNDAMENTAL ELEMENTS OF THE States will vary depending on Customer's location and Service Provid- BASIS OF THE BARGAIN BETWEEN ARRIS AND CUSTOMER.

  • Page 7: Getting Started

    Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM501 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet connections •...
  • Page 8 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the follow- ing items on hand before continuing: • Telephony modem package: see What’s in the Box? for a list of items in the package.
  • Page 9 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the fol- lowing information ready: •...
  • Page 10 Telephony Modem. Model : TM501B P/N : TM01EAD05 SN: 123456789 CMAC: 12AB34CD56EF USB MAC: 12AB34CD56EF Patents, Patents Pending, Copyright ARRIS 2005. Rating: 12Vdc, 1A All rights reserved. Made in China Model Number Touchstone™ TM501 Telephony Modem User’s Guide...
  • Page 11 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol- lowing tips to enhance your system’s security: •...
  • Page 12 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. •...
  • Page 13 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Modem has the following indicators: A Telephone: indicates the status of the telephone line B Link: indicates Ethernet connectivity between the Telephony Modem and computer On-Line: indicates internet data transmission status D US: indicates upstream connectivity...
  • Page 14 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: A Power: connector for the power cord B Tel: connector for the phone line Ethernet connector: for use with a computer or home network LAN port D Reset button: resets the Telephony Modem as if you power cycled the unit.
  • Page 15 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the size (horizontal).
  • Page 16 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
  • Page 17 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional install- er. Physical connections to the previous telephone provider must be removed and the wiring must be checked;...
  • Page 18 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Tele- phony Modem.
  • Page 19 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.
  • Page 20 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone™ TM501 Telephony Modem User’s Guide...
  • Page 21 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end—...
  • Page 22 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.
  • Page 23 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Obtain an IP address automatically and Obtain DNS server ad- dress automatically, then click OK. Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
  • Page 24 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating sys- tem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.
  • Page 25 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, then click OK. Touchstone™ TM501 Telephony Modem User’s Guide...
  • Page 26 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end—...
  • Page 27 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating sys- tem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.
  • Page 28 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone™ TM501 Telephony Modem User’s Guide...
  • Page 29 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end—...

  • Page 30: Using The Telephony Modem

    Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Tele- phony Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Modem •...
  • Page 31 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Indicator Lights The Touchstone Telephony Modem has six LEDs to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation. Mode Power Online Link Telephone On = Computer On = On =...
  • Page 32 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
  • Page 33 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet.

  • Page 34: Troubleshooting

    Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on.
  • Page 35 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trou- ble servicing all the requests. If other sites download quickly, wait for a few minutes and try again.
  • Page 36 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary • Is the Phone plugged directly into the Telephony Modem? • Make sure the phone is plugged into the port on the back of the Te- lephony Modem labeled “Tel.” • If so, try a different phone.
  • Page 37 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connec- tions. When purchasing Ethernet cables, always look for Category 5 cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Modem to the cable TV system.
  • Page 38 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS.
  • Page 39 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary ISDN Integrated Services Digital Network. A digital telephony standard that pro- vides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another.
  • Page 40 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary RJ-45 A standard modular connector carrying four wires, commonly used for Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Modem.
  • Page 41 © 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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