Accu-Chek Active; Error Messages - Accu-Chek Performa Getting Started Manual

Error Messages - Accu-Chek Performa
®
= The test strip is damaged. Remove the test
strip and reinsert it, or replace it if damaged.
Or the code chip is incorrect. Turn off the
meter and insert a new code chip. If the
message reappears, call Roche.
= The code chip is incorrect. Turn off the
meter and insert a new code chip. If this
does not fix the problem, call Roche.
= Your blood glucose may be extremely
high or a meter or a test strip error has
occurred. if this confirms how you feel,
contact your healthcare professional
immediately. If it does not confirm how
you feel, repeat the test and refer to
Chapter 2, "Unusual Test Results." If this
does not confirm how you feel, perform
a control test with your control solution
and a new test strip. If the control result
is within the acceptable range, review the
proper testing procedure and repeat your
blood glucose test with a new test strip. If
the E-3 code still appears for your blood
glucose test, your blood glucose result may
be extremely high and above the system's
reading range. Contact your healthcare
professional immediately. If the control
result is not within the acceptable range,
see Chapter 4, "Understanding Out-of-
Range Control Test Results."
if the error message continues, please call roche
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= Not enough blood or control solution was
drawn into the test strip for measurement
or was applied after the test had started.
Discard the test strip and repeat the test.
= The temperature is above or below the
= The code chip is from an expired lot of
proper range for the meter. Refer to
test strips. Ensure the code chip number
the test strip package insert for system
matches the code number on the test strip
operating conditions. Move to an area with
container. Remove the code chip and enter
appropriate conditions, wait 5 minutes, and
the set-up mode to ensure the time and
repeat the test. Do not artificially heat or
date in the meter are correct.
cool the meter.
= The battery is almost out of power.
= Blood or control solution was applied to the
Change the battery now.
test strip before the flashing drop symbol
appeared on the display. Discard the test
strip and repeat the test.
= An electronic error occurred or, in rare
cases, a used test strip was removed and
reinserted. Turn the meter off and on, or take
= The time and date settings may be incorrect.
the batteries out for 20 seconds and reinsert
Make sure the time and date are correct and
them. Perform a blood glucose or control
adjust, if necessary.
test. If the problem persists, call Roche.
Active
Accu-Chek
www.accu-chek.com.au
Accu-Chek Enquiry Line: 1800 251 816
Active
®
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