Troubleshooting Guide - Dimplex DF2024 Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned
on
Lights dim in room while the
unit is on
Power cord gets warm
Appearance
Fireplace does not turn on
with manual controls
Fireplace does not turn on
with the Remote Control
Display has a "PF" showing
Flame Frozen
Flame is not visible
Flame Shudder
Light leaking around the log
set (if applicable)
12
CAUSE
Short in unit wiring.
Improper circuit current rating
Unit is drawing close to circuit
current rating
Normal Operation
Defective power cord
Improper operation
No incoming voltage from the
electrical wall socket
Loose wiring
Defective switchboard
Defective display/control board
Defective relay board
Defective AC/DC adapter
Improper operation
The batteries in the remote con-
trol are dead.
Defective display/control board
Loose connection of the
thermistor
Defective thermistor
Loose wiring
Defective Flicker Motor
Loose wiring
LED light assembly is not working Replace LED light assembly
Defective display/control board
Defective Flicker Motor
Log set not positioned properly
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit
into another outlet or install unit on a dedi-
cated 15 amp circuit.
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
The power cord may get slightly warm to the
touch when the heater is on
Replace power cord if cord gets hot to the
touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Check wiring connections
Replace the switchboard
Replace the display/control board
Replace the relay board
Replace the AC/DC adapter
Refer to Operation Section
Install new battery into the remote control.
Replace the display/control board
Check wiring connection
Replace the thermistor
Check wiring connections
Replace Flicker Motor
Check wiring connections
Replace the display/control board
Replace Flicker Motor
Check log set for proper fit
PART NUMBER
4100090204RP
3001370100RP
3001350300RP
3001360100RP
2100250100RP
3001350300RP
3001380100RP
2000220100RP
Log 3001390100RP
Glass 3001390200RP
3001350300RP
2000220100RP
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