VTech CS6519 User Manual page 49

Appendix
Troubleshooting
My cordless handset isn't performing normally .
• Make sure you plug the power cord securely into the telephone base. Plug the power adapter
into a different, working electrical outlet without a wall switch.
• Move the cordless handset closer to the telephone base. You may have moved out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back
in. Allow up to one minute for the cordless handset and telephone base to reset.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Low battery shows on the handset screen .
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base or charger for up to 11 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge .
• Make sure the handset is placed in the telephone base or charger correctly.
• Remove and install the battery again, then charge for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
Purchase a new battery. Refer to the Battery section (page 4).
•
The CHARGE light is off .
• Clean the charging contacts on the handset, telephone base and/or charger each month with
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in properly (page 2).
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call .
• Make sure the ringer volume of the handset is not set to off (page 10).
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
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