Detroit Diesel Series 60 Operator's Manual page 142

CUSTOMER ASSISTANCE
To further assure your complete
satisfaction, we have developed the
following procedure to use if you have
a problem that has not been handled
satisfactorily.
Step One
Discuss your problem with a member
of management from the authorized
service outlet. Frequently, complaints
are the result of a breakdown in
communication and can quickly be
resolved by a member of management.
If you have already discussed the
problem with the Sales or Service
Manager, contact the General
Manager. If your complaint originates
with a dealer, explain the matter
to a management member of the
distributorship with whom the dealer
has a service agreement.
Step Two
When it appears that your problem
cannot be readily resolved at the
distributor level without additional
assistance, contact the Detroit Diesel
Regional Product Support Manager
or Operations Manager responsible
for your local distributor. You will be
assisted by a member of the manager's
staff, depending upon the nature of
your problem.
Prior to this contact, have the
following information available:
Engine model* 606_ _ _ _ _ .
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6SE484 0401 Copyright © 2004 DETROIT DIESEL CORPORATION
Engine serial number* 06R0_ _
_ _ _ _ .
Type and make of equipment.
Engine delivery date and
accumulated miles or hours of
operation.
Nature of problem.
Chronological summary of
engine's history.
Name and location of authorized
service outlet.
*Important: Your engine model
number and serial number should be
written on the lines provided. They
will identify your engine and all
service parts, plus provide warranty
and extended coverage information.
Step Three
If you are still not satisfied, present the
entire matter in writing or by phone to:
Vice President, Customer Assurance
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, MI 48239–4001
Phone: 313–592–7357
FAX: 313–592–7888
Ultimately your problem will likely
be resolved at the distributorship or
dealership, utilizing their facilities,
equipment, and personnel. Therefore,
it is suggested that you follow
the above steps in sequence when
experiencing a problem.
All information subject to change without notice. (Rev. 01/04)