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User Guide
Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by
performing a security wipe, and remove your SIM card and media card.
Does my device have BlackBerry Balance?
BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility
Management solution from BlackBerry.
To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to
Personal, BlackBerry Balance is installed.
• On the home screen, swipe down from the top of the screen. Tap
Category drop-down list, scroll and look for Work Space. If you don't see that, or you see Work
Space Only, your device isn't set up to use BlackBerry Balance.
How do I set up BlackBerry Balance?
Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise
Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a
work space is automatically added to your BlackBerry device and you are prompted to finish the
activation.
For more information about EMM solutions from BlackBerry, visit
docs.blackberry.com
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, your device data, apps, and network
access are separated so that you have a work space and a personal space on your BlackBerry device.
Work apps that are open appear with the
Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry
10 OS might be available in your work space, personal space, or both. The following table describes the
default behavior for most BlackBerry 10 OS apps. The table doesn't describe the behavior of apps that
you purchase from BlackBerry World or that your administrator sends to your device.
Description
These apps and features are available only in your
work space and they display work data.
.
blackberry.com/business.html
icon on the home screen.
Apps and features
• BlackBerry Work Drives
• BlackBerry World – Work
• BlackBerry Enterprise IM
Productivity and work
Settings > About. In the
and
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