Page 1 BlackBerry Pearl 8220 Smartphone Version: 4.6 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-438151-0511114500-001...
Page 3: Table Of Contents
Contents Shortcuts... BlackBerry basics shortcuts... Phone shortcuts... Message shortcuts... Attachment shortcuts... Camera and video camera shortcuts... Media shortcuts... Browser shortcuts... Calendar shortcuts... Typing shortcuts... Search shortcuts... Map shortcuts... Phone... Phone basics... Emergency calls... Volume... Voice mail... Speed dial... Voice dialing...
Page 4 Message shortcuts... S/MIME-protected messages... PGP protected messages... Message troubleshooting... Attachments... Attachment basics... Documents... Spreadsheets... Media files... Presentations... vCard contact attachments... Attachment shortcuts... Attachment troubleshooting... Camera and video camera... Take a picture... Pan a picture... Zoom in to or out from a picture... Record a video...
Page 5 Browser troubleshooting... Date, time, and alarm... Set the date and time... Get the date and time from the wireless network automatically... Change what appears on the display when your device is charging... Change the clock face... Display a second time zone... Turn on bedside clock mode...
Page 6 Change the display language... Add a display language... Delete a display language... About typing input languages... Change the typing input language... Switch typing input methods... Change the input options for SureType technology... Change the voice dialing language... Use a shortcut to switch typing input languages while you type... Change the shortcut for switching typing input languages...
Page 7 Receive a device password prompt before you add an application... View the size of an application database... About updating the BlackBerry Device Software... Prerequisites: Updating the BlackBerry Device Software over the wireless network... Update the BlackBerry Device Software... Return to the previous version of the BlackBerry Device Software...
Page 8 Turn off a wireless connection... About wireless coverage indicators... Network connection indicators... Turn on wireless coverage notification... About the preferred wireless network list... Add a wireless network to the preferred wireless network list... Change the order of preferred wireless networks... Delete a wireless network from the preferred wireless network list...
Page 9 Password keeper... Encryption... Memory cleaning... Certificates... PGP keys... Certificate servers... Key stores... Smart cards... Software tokens... VPN settings... About security self-tests... Verify security software... Third-party application control... Security troubleshooting... Service books and diagnostic reports... Service books... Diagnostic reports... Wi-Fi diagnostic reports... BrickBreaker...
Page 10: Shortcuts
User Guide Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
Page 11: Message Shortcuts
User Guide Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To forward a message, press the period (.) key. • To move to the last cursor position after you close and reopen a received email message or PIN message, press 5. In a message list •...
Page 12: Camera And Video Camera Shortcuts
User Guide Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be supported. • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key.
Page 13: Calendar Shortcuts
User Guide • To zoom in to a web page, press the comma (,) key. • To zoom out from a web page, press the period (.) key. • To turn on support for JavaScript, press the Symbol key. • To move to a specific web page, press 5.
Page 14: Search Shortcuts
User Guide • To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type.
Page 15: Phone
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Page 16: Place A Call On Hold
Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 17: Emergency Calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
Page 18: Volume
User Guide Volume Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. In the phone application, press the Menu key.
Page 19: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. In the phone application, press the Menu key.
Page 20: Voice Dialing
• To check the battery power level, say "Check battery." Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 21: Turn Off Choice Lists For Voice Commands
To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
Page 22: Conference Calls
User Guide 4. Press the Menu key. 5. Click Save. Improve voice recognition of numbers On the Home screen, click the Options icon. 2. Click Voice Dialing. 3. Press the Menu key. 4. Click Adapt Digits. 5. Complete the instructions on the screen. Conference calls Make a conference call During a call, press the Send key.
Page 23: Call Logs
You can also add notes to call logs or send call logs as email messages. Depending on your theme, missed calls might also appear on the Home screen. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 24: Call Waiting
7. Click Clear Field. 8. Press the Menu key. 9. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. Call waiting...
Page 25: Call Forwarding
For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key. 2. Click Options.
Page 26: Call Blocking
User Guide 4. Press the Menu key. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8. Press the Menu key. 9. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. In the phone application, press the Menu key.
Page 27: Fixed Dialing
User Guide To use the blocked calling feature, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block calls To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
Page 28: Turn On Fixed Dialing
User Guide Turn on fixed dialing To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. From the Home screen, press the Send key. 2.
Page 29: Smart Dialing
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only.
Page 30: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 31: Phone Options
If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.
Page 32: Turn Off The Prompt That Appears Before You Delete Items
User Guide Hide or display your phone number when you make calls The wireless network can override the option that you choose. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: •...
Page 33: Phone Shortcuts
About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Depending on your device model, this feature might not be supported.
Page 34: Phone Troubleshooting
Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
Page 35 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
Page 36: Messages
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 37: Sending Messages
Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 38: Send An Sms Text Message
User Guide • Type a contact name. • Type part of a contact name. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Search for contacts in your organization's address book, 125 Mailing lists, 127 Send a PIN message On the Home screen, click the Messages icon.
Page 39 User Guide Send an MMS message Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: •...
Page 40: Managing Messages
Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. On the Home screen, click the Messages icon.
Page 41: Email Messages
User Guide View messages in a specific folder You can view email messages and MMS messages in a specific folder. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message In a message, press the Menu key.
Page 42 2. Click Delete Original Text. File an email message To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 43: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 44 Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 45 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 46: Email Message Options
5. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 47 3. Click Options. 4. Click Email Settings. 5. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 6. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
Page 48 6. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 49: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 50: Sms Text Messages
Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 51: Options For Sms Text Messages
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 52: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 53 User Guide 5. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname.
Page 54: Mms Messages
Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 55: Mms Message Attachments
User Guide • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: •...
Page 56: Mms Message Options
User Guide Add a contact to your contact list from an MMS message In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add to Contacts. Save a media file from an MMS message In an MMS message, press the Menu key.
Page 57: Message List Options
User Guide 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming On the Home screen, click the Options icon. 2. Click MMS. 3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 4.
Page 58: Change How A Message List Displays Messages
3. Click General Settings. 4. In the Message Outline Colours section, perform any of the following actions: • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
Page 59 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 60: Block Incoming Messages
To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 61: Message Shortcuts
User Guide 4. Press the Menu key. 5. Click Configure Exceptions. 6. Press the Menu key. 7. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 8. Type the contact information. 9.
Page 62: S/Mime-Protected Messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Page 63 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 64 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the certificate chain.
Page 65 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 66 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 67 6. Click Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. On the Home screen, click the Options icon.
Page 68: Pgp Protected Messages
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 69 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 70 User Guide Add a PGP key from an attachment If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments. In a message, click the PGP key attachment. 2. Click Retrieve PGP Attachment. 3.
Page 71 Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 72 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 73 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. On the Home screen, click the Options icon.
Page 74: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 75: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 76 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 77: Email Message Filters Are Not Working Correctly
Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics...
Page 78 User Guide For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Message troubleshooting...
Page 79: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 80 User Guide Stop downloading an attachment In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link.
Page 81: Documents
Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 82 User Guide 4. Press the Enter key. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 83: Media Files
User Guide Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key. 2.
Page 84: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 85: Attachment Shortcuts
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 86: Camera And Video Camera
3. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you might be able to insert a media card into your device to save more pictures.
Page 87: Record A Video
User Guide Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. On the Home screen, click the Camera icon. 2. In the video camera, click the trackball. 3. To pause recording, click the trackball again.
Page 88: Camera And Video Camera Shortcuts
5. Press the Menu key. 6. Click Save. Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be supported. • To zoom in to a subject before taking a picture, press the Volume Up key.
Page 89: Camera And Video Camera Troubleshooting
Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
Page 90: Media
Transfer a file between your device and your computer in mass storage mode Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
Page 91: Download A Ring Tone
4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon.
Page 92: Playing Media Files And Recording Voice Notes
User Guide Download a Home screen background Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Press the Menu key. 5. Click Download Images. Playing media files and recording voice notes Play a media file On the Home screen, click the Media icon.
Page 93: Record A Voice Note
To decrease the volume, press the Volume Down key. Amplify the volume Depending on your BlackBerry® device, this feature might not be supported. With this feature, you can amplify the volume for songs, ring tones, and videos. On the Home screen, click the Media icon.
Page 94 About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Page 95: Managing Media Files
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
Page 96 User Guide Create an automatic playlist In the media application, click Music. 2. Click Playlists. 3. Click New Playlist. 4. Click Automatic Playlist. 5. Type a name for the playlist. 6. Click the plus sign (+) beside Artists, Albums, or Genres. 7.
Page 97 6. Click Properties. Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. On the Home screen, click the Media application.
Page 98: Viewing Pictures
User Guide 6. Press the Menu key. 7. Click Move. 8. Navigate to the new location. 9. Click a folder. 10. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. In the media application, click a media type.
Page 99: View Pictures As A Slide Show
User Guide View pictures as a slide show A slide show displays all pictures in a category or folder. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. If necessary, click a folder. 5.
Page 100: Managing Pictures
Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 101: Rename A Picture Or Picture Folder
User Guide Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry® device. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Highlight a picture or picture folder.
Page 102: Media Card And Mass Storage Mode Options
About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry® device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both.
Page 103: Media Shortcuts
User Guide 5. Press the Menu key. 6. Click Save. To stop encrypting the files on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 Turn off media card support On the Home screen, click the Options icon. 2.
Page 104: Media Troubleshooting
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 105 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 106: Browser
3. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
Page 107 User Guide Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page.
Page 108: Viewing, Copying, And Forwarding Addresses
User Guide 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture On a web page, highlight or pause on a link or picture. 2.
Page 109: Browser Bookmarks
User Guide Viewing pictures and playing media files Play a song or video on a web page In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page In the browser, click a link for a song or video.
Page 110 User Guide 3. In the Auto Synchronize field, set how often the browser should check for updates to the web page. 4. In the Start time field, set the time of day when the browser should start checking for updates. 5.
Page 111: Web Feeds
User Guide 4. Highlight a bookmark folder. 5. Press the Menu key. 6. Click Add Subfolder. File a bookmark for a web page On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark. 5.
Page 112: Subscribe To A Web Feed
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 113: Browser Options
User Guide 5. Click Edit Bookmark. 6. Change the web feed. 7. Click Accept. File a web feed On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Move Bookmark. 6.
Page 114: Change Javascript Options
User Guide • In the Home Page Address field, type a web address. • Change the Start Page field. 6. Press the Menu key. 7. Click Save Options. Change JavaScript options In the browser, press the Menu key. 2. Click Options. 3.
Page 115: Change Font Options For Web Pages
6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 116: Clear The Browser History
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 117: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 118 User Guide Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.
Page 119: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 120: Browser Shortcuts
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.
Page 121: Browser Troubleshooting
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 122: Date, Time, And Alarm
• To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key.
Page 123: Change The Clock Face
User Guide 5. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. In the clock, press the Menu key. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4.
Page 124: Turn On The Alarm
User Guide • To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. Turn on the alarm In the clock, press the Menu key. 2.
Page 125: Set The Timer
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
Page 126: Personal Organizer
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 127: Delete A Contact
3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 128: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 129: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list In the contact list, press the Menu key.
Page 130: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 131: Contact List Options
User Guide 5. Press the Menu key. 6. Click Save. Contact list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5.
Page 132: Calendar
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 133: Schedule A Meeting
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 134: Check Spelling
User Guide Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm On the Home screen, click the Calendar icon. 2.
Page 135: Respond To A Meeting Invitation
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 136: Calendar Options
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 137 User Guide 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Initial View field. 6. Press the Menu key. 7. Click Save. Change the default reminder time for calendar entries On the Home screen, click the Calendar icon. 2.
Page 138 User Guide 4. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 5. Press the Menu key. 6. Click Save. View tasks in a calendar On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options. 4.
Page 139: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 140 User Guide Switch calendars On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Select Calendar. 4. Click a calendar. Use color to differentiate calendars On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
Page 141: Tasks
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 142: Hide Completed Tasks
User Guide Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task On the Home screen or in a folder, click the Tasks icon. 2.
Page 143: Task List Options
User Guide • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a task On the Home screen or in a folder, click the Tasks icon. 2.
Page 144: Memos
On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo On the Home screen or in a folder, click the MemoPad icon.
Page 145: Memo List Options
User Guide Send a task or memo On the Home screen or in a folder, click the Tasks icon or the MemoPad icon. 2. Highlight a task or memo. 3. Press the Menu key. 4. Click Forward As. 5. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create.
Page 146: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 147: Calculator
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Page 148: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 149: Change A Notification Profile
User Guide 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. Change a notification profile In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4.
Page 150: Led Notification
Related topics Legal notice, 276 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 151: Custom Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 152 User Guide 10. Change the Custom Ring Tone field. 11. Press the Menu key. 12. Click Save. Change the order of notification profile exceptions In the profile list, click Advanced. 2. Highlight a notification profile exception. 3. Press the Menu key. 4.
Page 153: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 154: Typing
User Guide Typing Typing basics Type a symbol Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...
Page 155: Typing Input Methods
About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
Page 156 AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType® input method.
Page 157: Spelling Checker
User Guide Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 158 Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
Page 159: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 160: Change A Word In The Custom Dictionary
6. Press the Menu key. 7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen, click the Options icon. 2. Click Language.
Page 161: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 162: Typing Shortcuts
User Guide Change an AutoText entry On the Home screen, click the Options icon. 2. Click AutoText. 3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save. Delete an AutoText entry On the Home screen, click the Options icon. 2.
Page 163: Typing Troubleshooting
User Guide • To highlight a line of text, press the Shift key and roll the trackball up or down. • To highlight text character by character, hold the Shift key and roll the trackball left or right. • To cancel a text selection, press the Escape key. •...
Page 164: Language
User Guide Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 165: Switch Typing Input Methods
6. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 166: Use A Shortcut To Switch Typing Input Languages While You Type
User Guide Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 167: Change The Display Options For Contacts
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 168: Display And Keyboard
User Guide Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen, click the Options icon. 2.
Page 169: Set Owner Information
4. Press the Menu key. 5. Click Download Images. Set owner information When the flip is open and the BlackBerry® device is locked, owner information appears on your device screen. On the Home screen, click the Options icon. 2. Click Owner.
Page 170 User Guide 2. Click Add Folder. 3. Type a name for the folder. 4. To change the folder icon, in the Icon field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon. 5. Click Add. Change an application folder You can only rename application folders that you create.
Page 171: External Display
User Guide External display Review notifications on the external display You cannot review notifications during a call or while music is playing. To open a notification, press a Volume key. 2. Perform one of the following actions: • To move between notifications, press the Volume keys. •...
Page 172: Themes
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side that you can use when the flip is open. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 173: Accessibility Options
On the Home screen, click the Options icon. 2. Click Theme. 3. Click a theme. Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. On the Home screen, click the Options icon. 2. Click Theme. 3. Highlight a theme.
Page 174: Display Troubleshooting
The notification details do not appear on the external display If your BlackBerry® device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display.
Page 175: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 176: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
Page 177: View A List Of Saved Searches
User Guide Search for text in a message, in an attachment, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 2.
Page 178: Organizer Data
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 179: Search Shortcuts
User Guide Search shortcuts • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in an attachment, press Q. • To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press Q. Search shortcuts...
Page 180: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 181: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 182: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Page 183: Delete All Device Data
User Guide Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 184 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 185: Bluetooth Technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 186 7. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon.
Page 187: Bluetooth Technology Options
7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. On the Home screen, click the Options icon. 2. Click Bluetooth.
Page 188: Restrict Outgoing Calls
On the Home screen, click the Options icon. 2. Click Bluetooth. 3. Press the Menu key. 4. Click Options. 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Options icon.
Page 189: Bluetooth Profiles
This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data. Bluetooth technology options...
Page 190: Turn Off Automatic Reconnection To Bluetooth Enabled Devices
SIM Access This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit.
Page 191: Bluetooth Technology Troubleshooting
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 192: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 193: Gps Technology Troubleshooting
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 194: Maps
User Guide Maps Map basics Get directions On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions. 4. Perform one of the following actions to specify a starting location: • To specify your current location if your device has an internal GPS receiver, or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 195 User Guide • To specify your current location, click Where I Am. Your BlackBerry® device must have a built in GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.
Page 196: Navigation
User Guide Set a home or work address On a map, press the Menu key. 2. Click Layers. 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work. 5. Press the Menu key. 6. Click Edit. 7.
Page 197 User Guide 2. On a map, press the Menu key. 3. Click Add To Favorites. 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 5.
Page 198: Map Options
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
Page 199 Set how long backlighting remains on, 166 Geotag pictures that you take To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver and set that GPS receiver to track your movement.
Page 200: Map Shortcuts
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 201: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact.
Page 202: Groups
If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options.
Page 203: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 204: Add An Emoticon
4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. In BlackBerry Messenger, during a conversation, press the Menu key.
Page 205: Prevent Conversations From Appearing In The Main Message List
2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact.
Page 206: Availability
2. Click End Conversation. Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click My Status.
Page 207: Receive Notification When A Contact Becomes Available
User Guide Show when you are listening to an audio file In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.
Page 208: Applications
Legal notice, 276 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 209: Receive A Device Password Prompt Before You Add An Application
BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software update is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen of your BlackBerry® device. The available update might be a complete software update or a partial software update only. If the available update is a complete software update, your BlackBerry device data is backed up on your device and restored during the installation process.
Page 210: Update The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 211: Application Troubleshooting
My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. Application troubleshooting...
Page 212: Wireless Network Coverage
If your device includes Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi- Fi connection.
Page 213: Turn On Wireless Coverage Notification
White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services over a Wi-Fi connection. Or, your connection to the Wi-Fi network is turned on, but your device might not be using UMA.
Page 214: About The Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 215: Delete A Wireless Network From The Preferred Wireless Network List
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.
Page 216: About Roaming
Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel.
Page 217: Wi-Fi Connection Settings
A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another Wi-Fi profile that you use to connect to your organization's Wi-Fi network.
Page 218: Change The Order Of Wi-Fi Profiles
If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Page 219 6. Click the new location. Switch Wi-Fi networks manually By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas. On the Home screen, click the Options icon. 2. Click Wi-Fi Connections.
Page 220: Advanced Wi-Fi Connection Settings
If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer.
Page 221 If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Page 222: Uma Connection Settings
User Guide Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi- Fi® network. IP Address: Type the IP address for your device.
Page 223: Wireless Network Coverage Troubleshooting
• Verify that your SIM card is inserted in your BlackBerry® device correctly. • If you are trying to connect to a GSM network, verify that your BlackBerry® device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 224: I Cannot Synchronize A Certificate
I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
Page 225: Power, Battery, And Memory
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry® device.
Page 226: Format A Media Card
Best practice: Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry® device. To increase the amount of application memory, try deleting items that you do not need from your device. Consider the following guidelines: •...
Page 227 User Guide • If you recently updated the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. • Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: •...
Page 228: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 229: Change A Sim Card Contact
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 230: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 231: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 232: Password Keeper
User Guide Lock your device when you insert it in the holster or close the flip If you set your device to lock when you close the flip, notification details, such as the sender and subject line in a message, do not appear on the external display.
Page 233 User Guide Generate a random password On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click New. 4. Press the Menu key. 5. Click Random Password. 6. Type the password information. 7.
Page 234 User Guide To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click an application icon.
Page 235: Encryption
About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry® device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both.
Page 236: About Encryption Keys
6. Click Save. Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. On the Home screen, click the Options icon. 2. Click Security Options.
Page 237: Memory Cleaning
Generate an encryption key You can perform this task if your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry®...
Page 238 3. Click Memory Cleaning. 4. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when you close the flip, change the Clean When Closed field to No.
Page 239: Certificates
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 240 To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen, click the Options icon.
Page 241: Certificate Status
Certificate status Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 242 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 243: Certificate Options
User Guide Cessation of Operation: The certificate subject no longer requires the certificate. Certificate Hold: You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate On the Home screen, click the Options icon. 2. Click Security Options. 3.
Page 244: Certificate Shortcuts
9. Press the Menu key. 10. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen, click the Options icon.
Page 245: Pgp Keys
User Guide PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server. On the Home screen, click the Options icon. 2.
Page 246 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 247 6. Click Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. On the Home screen, click the Options icon.
Page 248 6. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 249 10. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen, click the Options icon.
Page 250: Certificate Servers
• Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Page 251: Change Connection Information For A Certificate Server
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 252: Key Stores
6. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 253: Change When Your Device Deletes The Key Store Password
5. Press the Menu key. 6. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your contact list automatically when you add items to the key store On the Home screen, click the Options icon.
Page 254: Turn Off Automatic Backup Of Key Store Data
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 255: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 256: Import A Certificate From A Smart Card
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 257 5. Press the Menu key. 6. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the application memory On the Home screen, click the Options icon.
Page 258: Software Tokens
5. Press the Menu key. 6. Click Save. Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections On the Home screen, click the Options icon.
Page 259 10. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. On the Home screen, click the Options icon.
Page 260: About Security Self-Tests
8. Press the Menu key. 9. Click Save. About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software On the Home screen, click the Options icon.
Page 261 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 262 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 263: Security Troubleshooting
Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. Security troubleshooting...
Page 264 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 265: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 266: Diagnostic Reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 267: Wi-Fi Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 268 Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 269 User Guide Wi-Fi diagnostic reports 10. Click Save.
Page 270: Brickbreaker
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 271: Brickbreaker Scoring
User Guide BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 272: Submit A Score To The Brickbreaker High Score Web Site
User Guide 5. Press the Menu key. 6. Click Save. Submit a score to the BrickBreaker high score web site On the Home screen or in a folder, click the BrickBreaker icon. 2. Press the Menu key. 3. Click Send High Score. Check the high scores on the BrickBreaker web site On the Home screen or in a folder, click the BrickBreaker icon.
Page 273: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 274 A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code...
Page 275 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 276 User Guide Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype Unlicensed Mobile Access virtual private network...
Page 277 User Guide Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security Glossary...
Page 278: Legal Notice
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Page 279 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 280 THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry® Pearl™ 8220 smartphone model number: RBY41GW Research In Motion Limited 295 Phillip Street...

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