Technical Support - Vizio VHT510 Quick Start Manual

TEChnICAl SUppoRT

Products are often returned due to a technical problem rather than a defective product.
Replacement may result in unnecessary shipping charges billed to you. Our trained support
personnel can often resolve the problem over the phone. For more information on warranty
service or repair, after the warranty period, please contact our Support Department.
Customer support and quality service are integral parts of VIzIO's commitment to service
excellence. For technical assistance contact our VIzIO Technical Support Department via email
or phone. Please have your VIzIO model number, serial number, and date of purchase available
before your call.
There is no power.
There is no sound.
The sound is reversed
from the satellite
speakers.
There is no sound from
the satellite speakers.
I hear buzzing or
humming.
There is no sound
coming from the
Subwoofer.
24
• Press the POWER button on the remote control or on the top of your Sound bar.
• Ensure the power cords are securely connected.
• Ensure the power lights on the power adapters are glowing green.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
• Increase the volume. Press Volume Up on the remote control or on the top of your Sound bar.
• Press MUTE on the remote to ensure the Sound Bar is not muted.
• Press IN, OPTICAL, or iPod on the remote control or INPUT on top of your Sound Bar to select a different input source.
• Ensure that the left and right connections on the back of the Sound Bar and Subwoofer are correctly connected. If they
are reversed, the sound will also be reversed.
• Ensure the satellite speaker wires are securely connected. These wires occasionally loosen during shipment or setup.
• The Sound Bar may be in SRS WOW HD mode. If the the light under the SRS logo is orange, SRS WOW HD mode is on.
Press the SRS TSHD button on the remote to turn it off.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may
be with the original device.
• Connect your device to a different input on the Sound Bar.
• Ensure all cables and wires are securely connected.
• If the lights on the Subwoofer are blinking in this pattern: LONG OFF, SHORT ON, you need to pair the Subwoofer
with the Sound bar.
• If the orange light on the Subwoofer is flashing in this pattern: LONG ON, SHORT OFF, the Subwoofer is paired but has
no audio input. Select a different input source by pressing IN, OPTICAL, or iPod on the remote control or INPUT on top
of your Sound bar.
Phone:
(877) 698-4946
Fax: (949) 585-9563
Email:
techsupport@vizio.com
Web:
www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)