Express Service Plus - Motorola GTX User Manual

67 General Information
(cont.)
Express Service Plus (ESP), U.S.A. only
Express Service Plus (ESP) is an optional extended service coverage plan. ESP
provides for the repair of this product, at the Motorola Radio Support Center listed in
step 3, below, for a period of three years (one year warranty plus two years of extended
service) from the date of shipment from the factory, or the date of delivery if purchased
from an authorized Motorola two-way radio dealer. If ESP has been purchased, the
serial number of this product has been registered for coverage under Express Service
Plus at the depot listed in step 3, below.
To obtain service under Extended Service Plus:
1. Check to make sure the battery or battery charger of the unit is not defective.
(Batteries and chargers are excluded from this service plan).
2. Include the following information:
Your name
Company name
Address
Telephone number
A brief description of the nature of the problem or failure (be specific)
3. Pack and ship the unit (prepaid) to:
Motorola Radio Support Center
3761 South Central Avenue
Rockford, IL 61102-4294
Express Service Plus is subject to Motorola standard terms and conditions. ESP
does not include repairs which will be necessary due to damage caused by
accidents, physical abuse or misuse of the product(s), acts of God, and fires.
Batteries, battery chargers, and external accessories are excluded from this plan.
Service under ESP is available only at the service center listed herein.
If you are unsure as to whether your radio is covered under Express
Service Plus, call the depot at (800) 227-6772 or (815) 489-1000.