Service - Motorola GTX User Manual

Service

Proper repair and maintenance procedures will assure efficient operation and
long life for this product. A Motorola maintenance agreement will provide expert
service to keep this and all other communication equipment in perfect operating
condition. A nationwide service organization is provided by Motorola to support
maintenance services. Through its maintenance and installation program, Motorola
makes available the finest service to those desiring reliable, continuous
communications on a contract basis.
Motorola's Customer Service Division is the largest service organization
specializing in mobile communications. It includes over 900 authorized stations. In
addition, our products are serviced throughout the world by a wide network of
company or authorized independent distributor service organizations. For a contract
service agreement, please contact your nearest Motorola service representative,
authorized Motorola dealer, or Motorola sales representative. If you suspect a radio
problem, check the following items before requesting service.
1. Radio Checks
• Be sure the radio is turned on and the channel selector is in the proper
position.
• Replace or recharge the battery. The first time a new battery is used, it
should charge a minimum of 16 hours.
• Antenna must be screwed on properly, with the base flush against the
radio top.
• Be sure that the 3-position toggle switch is in the proper position.
• Check that the radio problem is not caused by accessories improperly
connected.
2. Operating Instructions
Review your operation instructions to ensure proper radio use.
3. Problem(s) Not Solved
After following steps 1 and 2, if your radio still exhibits a problem, review
your service agreement and call the applicable Motorola service
representative.
If you do not have a service agreement on your radio, contact your nearest
authorized Motorola service shop for guidance toward a prompt and
expedient evaluation and/or repair, or call 1-800-247-2346, extension 8615.
66 General Information
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