Welcome - Mitel Remote Configuration Manual

Welcome

This Remote IP Phones Configuration Guide provides information on how to use your secure Mitel IP
phone remotely with the Mitel Teleworker® Solution.
This guide covers the following topics:
•
Supporting Documentation: how to access Mitel product and technical documentation
•
About your Remote IP Phone: basic information on your remote IP Phone, including an
overview of the remote IP Phone capabilities
•
Configuring your Remote IP Phone: procedures on how to configure your IP Phone to work
remotely using the Teleworker Solution
•
Troubleshooting: troubleshooting information for your remote IP Phone
•
Glossary: definitions of terms and acronyms found in this guide.
WARNINGS
The Teleworker Solution alone is not suitable for providing reliable access to call for
emergency services (for example, 911, 999 or 112). E911 support for Teleworker can be
provided via a Line Interface Module. For more information, see the Mitel Teleworker Solution
Blade Guide available at Mitel OnLine.
The System Administrator should note that devices that are in Teleworker mode and are
connected outside of the corporate firewall will not have E911 calls blocked. E911 calls placed
from such devices may report an incorrect CESID, or may be outside the coverage area of the
Public Service Access Point (PSAP).
E911 service is not guaranteed to Teleworkers. Since a Teleworker can be geographically
located away from the main office, if the Teleworker relocates, the system administrator must
perform a manual database update to reflect the user's location. For this reason, it is strongly
recommended that you not provide E911 services to a Teleworker phone.
For more information about support for Emergency Services, refer to the Resiliency guide available at
Mitel OnLine under 3300 ICP documentation. (See
Teleworker Remote IP Phone Configuration Guide
Supporting Documentation on page 2.)
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