If You Have A Problem - Creative Blaster User Manual

If You Have a Problem

Please retain all contents including packaging and proof of purchase until you are
fully satisfied with product.
If you have a problem installing or using your Creative product, please use the
Creative Web Support and/or Telephone Support services for assistance. Note the
following information for reference should you require technical assistance:
The model and serial number of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used
Motherboard information: BIOS manufacturer/version and chipset
manufacturer
Type and version of your operating system, e.g., DOS 6.0,
Windows 3.1x, Windows 95, Windows 98 or Windows NT
If, after using the Creative support services, you believe your Creative product to
be defective, you should verify the purchase date and the take the appropriate
action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you
have the option of returning the full product to the dealer/retailer for a
replacement or credit. The 30-day time period may not apply in all instances, so
please check the seller's replacement/credit terms.
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to
obtain details of our repair returns procedure. Creative Labs requires that all
returns for repair/replacement must first be issued with an authorisation number.
C-2 Technical Support