Troubleshooting - Bose SoundSport Owner's Manual

Troubleshooting

If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem
No audio/intermittent audio
Excessive bass
Microphone is not picking up
sound
Phone not responding to remote
(button) presses
Apple product not responding
to remote
Ear tips falling off
Lost ear tip
Sound is muffled from earpiece
Using the headphones
What to do
• Securely connect the headphones plug to
the headphone input.
• Try another audio device.
• Turn off any audio enhancement features on
the audio source.
• Make sure you are using a compatible
device. See "Made for" on page 6.
• Securely connect the headphones plug to
the headphone input.
• Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
• Try another phone call.
• Try another compatible device.
• Securely connect the headphones plug to
the headphone input.
• For multi-press functions: Vary speed
of presses.
• Full controls may not be available for some
Apple products.
• Securely attach the ear tips to the earpiece
and nozzle hook.
• Contact Bose
®
• Clear any debris or wax build-up from the
ear tips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another audio device.
for replacement tips.
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