Avaya 9650 User Manual

www.consoltech.com
CTI INSIGHT
A v a y a 9 6 5 0 I P P h o n e U s e r G u i d e
A v a y a 9 6 5 0 I P P h o n e U s e r G u i d e
Making a Call
1. Lift the handset, press [Speaker], or select an available line and press [OK] in the center of the phone.
2. Dial [9] followed by the number.
Answering a call
1. Pick up the handset or,
2. Press the Speaker button located on the bottom of the left side of the phone or,
3. Press the black button  underneath [Answer].
4. You may also press the black button  underneath [Ignore] to stop the phone from ringing. The caller will still hear ringing and
eventually go to voicemail.
5. Additionally, you may press the black button [ToVM] to send the call directly to voicemail.
Putting a Call on Hold (Hold will appear on the bottom of the display once you are on an active call).
1. Press the black button  underneath [Hold]. (The [Resume] button will replace the [Hold] button on the bottom of the display.
2. Press the black button  underneath [Resume] or use the up & down arrows  in the center of the phone and press [OK].
3. To connect to another call while on a call make sure you sure you put the first call on hold first.
4. As soon as you put the first call on hold you can press the black button  underneath [Answer] to answer the call.
5. You will then use the up & down arrows in the center of the phone to retrieve the call from hold. You may either press the
[OK] or the [Resume] button.
Transferring a Call (Transfer will appear on the bottom of the display once you are on an active call).
1. Once you have the caller press the black button  underneath [Transfer] and dial the telephone number, call the person from the
Contacts list, or call the person from the Call Log list.
2. Press the black button  underneath [Complete].
3. To cancel a transfer, press [Cancel] and use the up & down arrows  to return to the caller.
Conference Calls (With Conference you can have up to 6 people including yourself).
1. Once you are on active call, press the black button  underneath [Conference].
2. Dial the telephone number, call the person from the Contacts list, or call the person from the Call Log.
3. Press the black button  underneath [Join] to add the new person to the existing call.
4. If the person you are trying to contact is unavailable, press [Cancel] and return to the original caller.
1