Panasonic WJ-NV200VK Operating Instructions Manual page 97

Symptom
Image refresh of the browser is
slow.
Response of the browser is slow.
A pop-up is not displayed on the
browser.
Cannot close the authentication
window displayed when displaying
the operation window.
Audio is interrupted during play-
back using the viewer software.
Cannot play the downloaded
recorded images.
An error message is displayed
when trying to launch the viewer
software by dragging and dropping
multiple files onto it.
When displaying images on a mul-
tiscreen, images from two cameras
or more are displayed in sequence
on a screen of multiscreen.
Cause/solution
• Isn't the network traffic heavy?
These symptoms may occur when the network traffic is
heavy.
• It may be possible that a pop-up blocker other than
Internet Explorer is activating. Check the installed soft-
ware and cancel the pop-up blocker.
• Are the correct user name and password entered?
Confirm the correct user name and password.
• When playing images recorded at a higher frame rate,
audio may sometimes be played interrupted.
• When any setting of the setup menu has been changed
during the download, the download will be canceled
automatically. In this case, the downloaded file is not a
complete file and it is impossible to play it.
• Try to launch by dragging and dropping several files or
launch the viewer software first by double-clicking.
• This may occur due to the display adapter and driver
combination. When this occurred, update the driver of
the display adapter to the latest version first.
• If updating the driver does not solve the problem, adjust
the hardware acceleration as follows. The following are
descriptions when using Windows 7.
1. After closing all web browser windows, right-click on
the desktop and select "Screen resolution" from the
displayed pop-up menu.
2. Click "Advanced settings" on the "Screen
Resolution" window.
3. Select the [Troubleshoot] tab, and click the [Change
settings] button.
4. Disable the DirectDraw acceleration by adjusting the
performance level of "Hardware acceleration" on the
"Display Adapter Troubleshooter" window.
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Reference
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Installation
Guide
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