Software Difficulties - Brother DCP-J100 User Manual

Software Difficulties

Difficulty
Cannot install software or print.
"Device Busy" appears on the
computer screen.
Network Difficulties (DCP-J105)
Difficulty
Cannot print over the network.
The network scanning feature does
not work.
The Brother software cannot be
installed.
Cannot connect to wireless
network.
Reset the network settings.
Suggestions
®
(Windows )
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not displaying an error message on the LCD.
Suggestions
Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User's Guide: Reports) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems
see Software and Network User's Guide: Troubleshooting.
®
(Windows )
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
®
(Windows )
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Investigate the problem using the WLAN Report.
Press Menu, and then press a or b to choose 4.Print Reports. Press OK.
Press a or b to choose 3.WLAN Report, and then press OK.
For more information, see Software and Network User's Guide: Print the WLAN
Report.
Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or
b to choose 0.Network Reset, and then press OK.
For more information, see Software and Network User's Guide: Reset the Network
Settings to Factory Default.
Troubleshooting
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