VTech CareLine SN6127 User Manual page 97

Appendix
Troubleshooting
My calls cut in and out while I'm using my cordless handset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
• If you plug your phone in with a modem or surge protector, plug the phone
(or modem/surge protector) into a different location. If this does not solve
the problem, relocate your phone or modem farther apart from one another,
or use a different surge protector.
• Relocate your telephone base to a higher location. The phone may have
better reception when installed in a high area.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
The charge light is off.
• Make sure you plug the power and line cords in correctly and securely.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds
then plug the power cord back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• Clean the charging contacts on the handset, telephone base and handset
charger each month with a pencil eraser or cloth.
• Make sure that the handset battery is installed properly.
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