VTech CareLine SN6187 User Manual
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VTech CareLine SN6187 User Manual

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CareLine
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Complete user's manual
w w w.v t e c h p h o n e s . c o m
Model: SN6187
BC

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Summary of Contents for VTech CareLine SN6187

  • Page 1 CareLine ™ Complete user’s manual w w w.v t e c h p h o n e s . c o m Model: SN6187...
  • Page 2 This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and www.vtechphones.com.
  • Page 3 Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Telephone base Pendant with lanyard Cordless handset Pendant charger Battery Wall mount with charger adapter bracket Battery compartment...

  • Page 4: Table Of Contents

    Table of contents Getting started ...... 1 Ringer tone ....... 27 Set date and time ..... 28 Telephone base installation ..1 Voice Announce caller ID ..29 Handset battery installation and LCD language......31 charging ........2 Talking digit ......31 Pendant charger installation ..
  • Page 5 Table of contents Web address ......44 Caller ID log screen messages ....... 64 Chain dialing ......45 Transfer a call ......46 Reminder ......65 Find handset/pendant ....47 About the reminder ....65 Multiple handset use ..48 Add a reminder ......
  • Page 6 Table of contents Call intercept......77 FCC, ACTA and IC regulations ......115 Temporarily turn off the message alert tone ....77 Technical specifications..118 Message playback ....78 Index ........119 Delete all old messages ... 80 Record, play and delete memos ........

  • Page 7: Getting Started

    Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 8: Handset Battery Installation And Charging

    Getting started Handset battery installation and charging Install the battery as shown below. Place the battery with the label Plug the battery connector THIS SIDE UP facing up and securely into the socket the wires inside the battery inside the handset battery compartment.
  • Page 9 Getting started Handset battery installation and charging 4. Place the handset in the telephone base to charge. Stays red when put in charger. • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. •...

  • Page 10: Pendant Charger Installation

    Getting started Pendant charger installation Install the pendant charger as Switch on the pendant. shown below. Electrical outlet not controlled by a wall switch Pendant charger power adapter Place the pendant in the pendant charger to charge. Turns red when charging. Turns green when fully charged.

  • Page 11: Pendant Attachment

    Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Press down the tabs on both sides of the Press down on the push lanyard clip to remove the button slider to adjust the...

  • Page 12: Handset Battery Charging

    Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use. The battery is fully charged after 11 hours of continuous charging.

  • Page 13: Pendant Battery Charging

    Getting started Pendant battery charging The pendant status light indicates the battery status (see the table below). If necessary, place the pendant in the pendant charger to charge the battery. For best performance, keep the pendant in the pendant charger when not in use. The battery is fully charged after 3 hours of continuous charging.

  • Page 14: Battery Backup

    Getting started Battery backup When there is a power failure, all handsets display Put HS on base Put HS on base to power base. Put a charged to power base handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time.

  • Page 15: Installation Options

    Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 16 Getting started Tabletop to wall mount installation Slide the telephone base down until it clicks securely in place. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch.

  • Page 17: Wall Mount To Tabletop Installation

    Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack.

  • Page 18: Are You A New Cable Or Voip Subscriber

    Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

  • Page 19: Did You Subscribe To Voicemail Service From Your Telephone Service Provider

    Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 75 for more information.

  • Page 20: Expand Your Telephone System

    Getting started Expand your telephone system This telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use. The handset and pendant come with the package are already registered to the telephone base. You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base.

  • Page 21: Add And Register A Pendant

    Getting started Add and register a pendant When first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when the pendant is not registered. The new pendant should be charged without interruption for at least 30 minutes before registering it to the telephone base.

  • Page 22: Deregister All Devices

    Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin.

  • Page 23: Telephone Base Layout

    Getting started Telephone base layout /ANS ON/OFF • Press to turn the built-in answering system on or off (page 71). • On when the answering system is turned on (page 71). Visual ringer indicator • Flashes when the telephone base is ringing.
  • Page 24 Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 78). • Press twice to play the previous message (page 78). X/DELETE • Press to delete the playing message (page 78). • Press twice to delete all previously reviewed messages when idle (page 80).

  • Page 25: Pendant Layout

    Getting started Pendant layout • Press to answer or end a call (page 39 or page 40). Pendant status light • Stays solid red when the pendant is charging. • Flashes red when the pendant is in low battery. • Stays solid green when the pendant is fully charged in the pendant charger.

  • Page 26: Handset Layout

    Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 43). • Press and hold to insert a dialing pause while dialing or entering numbers.
  • Page 27 Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 61). • Press to scroll down while in menus or lists . • Press to move the cursor to the left while entering names or numbers. MENU/SELECT •...
  • Page 28 Getting started Handset layout /CANCEL • Press to hang up during a call (page 40). • Press to cancel an operation, or back up to the previous menu while in a menu (page 23). (page 23). page 23). 23). 23). ). . •...

  • Page 29: Telephone Settings

    Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. Press MENU when the handset is not in use. Press until the screen displays the desired feature menu. Press SELECT to enter that menu. •...

  • Page 30: Speed Dial

    Telephone settings Speed dial There are two speed dial keys, 1 and 2, on the pendant. Use a handset to store two contacts that you may need to call them more often or right away. The handset displays To set pendant, see manual when it is initially powered up.

  • Page 31: Edit A Speed Dial Entry

    Telephone settings Edit a speed dial entry Press MENU when the handset is not in use. when the handset is not in use. . Set date/time or to scroll to Pendant, then press SELECT. Press >Pendant to scroll to Memory 1 or Memory 2, Press then press SELECT.

  • Page 32: Ringer Volume

    Telephone settings Ringer volume Handset ringer volume: You can set the ringer volume or turn the ringer off. Reminder When the ringer is off, Ringer off, >Ringers Caller ID won’t be announced and appear on the screen. Press MENU when the handset is not in use. >Ringer volume Press to scroll to Ringers, then press...

  • Page 33: Ringer Tone

    Telephone settings Ringer tone You can choose from different ringer tones for each handset or pendant. Handset ringer tone: Press MENU when the handset is not in use. Ringer volume Press or to scroll to Ringers, then press SELECT. >Ringer tone to scroll to Ringer tone, then Press press SELECT.

  • Page 34: Set Date And Time

    Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.

  • Page 35: Voice Announce Caller Id

    Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information.
  • Page 36 Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only.

  • Page 37: Lcd Language

    Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset is not in use. Annc Caller ID to scroll to Settings. Press >Settings Press SELECT to select LCD language. to select English, Français or Press Español, then press SELECT.

  • Page 38: Voicemail Number

    Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save 1 on the handset for the voicemail number to easy access. When you want to retrieve voicemail 1. Contact your messages, press and hold telephone service provider for more information and assistance about using your voicemail service.

  • Page 39: Clear Voicemail Indicators

    Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your New voicemail telephone service provider, New voicemail and appear on the handset when you have new voicemail messages. Contact your telephone service provider for 5:20 12/02 more information and assistance about using your voicemail service.

  • Page 40: Rename Handset

    Telephone settings Rename handset You can create a name for each system handset. Clr voicemail >Rename handset Press MENU when the handset is not in use. to scroll to Settings, then Press press SELECT. to scroll to Rename handset, then Press RENAME HANDSET press SELECT.

  • Page 41: Use Caller Id To Automatically Set Date And Time

    Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month Key tone and time are set automatically with each incoming >CID time sync call. This feature allows you to choose whether the time and date are set by incoming caller ID information.

  • Page 42: Dial Mode

    Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you Home area code have pulse (rotary) service, you must change the dial >Dial mode mode to pulse dialing before using the telephone to make a call. Press MENU when the handset is not in use.

  • Page 43: Quiet Mode

    Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically.

  • Page 44: Voice Command

    Telephone settings Voice command By saying certain commands to the pendant, you can Set date/time hear information such as the date or time, or call speed >Pendant dial numbers, or even review call log, messages or reminders. You can turn the pendant voice command feature (see pages 84-86) on or off.

  • Page 45: Telephone Operation

    Telephone operation Make a call To make a call on a cordless handset: Press When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). While entering numbers, press and hold PAUSE •...

  • Page 46: End A Call

    Telephone operation End a call To end a call on a cordless handset: Press OFF or place the handset in the telephone base. • To end a call on a pendant: • Press or place the pendant in the pendant charger. Speakerphone When the cordless handset is on a call, press to switch between the...

  • Page 47: Audio Assist

    Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset.

  • Page 48: Mute

    Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE. The handset displays • Muted briefly and icon until the mute function MUTE is turned off. Press MUTE again to resume the conversation.

  • Page 49: Redial

    Telephone operation Redial The last 10 telephone numbers dialed (up to 30 digits) dialed (up to 30 digits) (up to 30 digits) are stored in the system memory. Each handset stores the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry.

  • Page 50: Check Voicemail

    • Press and hold To set your voicemail number, see Voicemail number on page 32. Web address Use this feature to view the VTech website address. www. Press MENU when the handset is not in use. vtechphones.com to scroll to Web address, then press Press SELECT on the handset.

  • Page 51: Chain Dialing

    Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: Press MENU.

  • Page 52: Transfer A Call

    Telephone operation Transfer a call While on an outside call, you can transfer the call from >Transfer a handset to another system device. Intercom During a call, press MENU. Press to scroll to Transfer, then press SELECT. • If you have two or more handsets/pendants, your TRANSFER TO: handset shows TRANSFER TO: Press >All devices...

  • Page 53: Find Handset/Pendant

    Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendants. To start the paging tone: Press /FIND HANDSET on the right side of the • telephone base. All idle handsets and pendants ring and the handsets display ** Paging ** . To stop the paging tone: Press , OFF, •...

  • Page 54: Multiple Handset Use

    Multiple handset use Join a call in progress Another handset, pendant or the telephone base can join an outside call. You can share an outside call with up to four handsets/pendants at the same time. You can buy additional expansion handsets (SN6107) or expansion pendants (SN6166/SN6167) for this telephone base.

  • Page 55: Intercom

    Multiple handset use Intercom Use the intercom feature for conversations between two system devices. Press MENU, then press to scroll to Answering sys Intercom, then press SELECT. >Intercom • If you have a handset and a pendant, the handset shows Calling all pendants. The pendant rings. •...

  • Page 56: Answer An Incoming Call During An Intercom Call

    Multiple handset use Intercom To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base. Both handsets display Intercom ended. -OR- To end the intercom call on the pendant, press or place the pendant back in the pendant charger.

  • Page 57: Transfer A Call During An Intercom Call

    Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset or pendant. During a call, press MENU, then press Transfer scroll to Intercom, then press SELECT. >Intercom •...
  • Page 58 Multiple handset use Transfer a call during an intercom call To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base. Both handsets display Intercom ended. -OR- To end the intercom call on the pendant, press or place the pendant back in the pendant charger.

  • Page 59: Phonebook

    Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets. Any Phonebook empty modifications made on one handset apply to all. •...

  • Page 60: Add A Phonebook Entry

    Phonebook Add a phonebook entry Press when the phonebook is empty. Then the handset displays Phonebook empty briefly and then Add contact? Press SELECT. -OR- Press MENU when idle. Press to scroll to Phonebook, then press SELECT. Press scroll to Add contact, then press SELECT. When ENTER NUMBER displays, use the dialing keys to enter a number (up to 30 digits).
  • Page 61 Phonebook Add a phonebook entry -OR- Use the dialing keys to enter a number (up to 30 800-595-9511 digits) when idle. Press SELECT. The handset displays EDIT NUMBER. • Press to move the cursor to the left or right. 5:20 12/02 Press DELETE to erase a digit.

  • Page 62: Review Phonebook Entries

    Phonebook Review phonebook entries Phonebook entries appear alphabetically. Press when idle to show the first entry in the Phonebook phonebook. Entries: 15 Press to browse through the entries. -OR- Press MENU when the handset is not in use. Mike Smith to scroll to Phonebook, then press Press 800-595-9511...

  • Page 63: Edit A Phonebook Entry

    Phonebook Edit a phonebook entry Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 56). When the desired entry displays, press SELECT. The handset displays EDIT NUMBER and the stored number. Use the dialing keys to edit the number. •...

  • Page 64: Caller Id

    Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring.

  • Page 65: Caller Id Log

    Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the caller ID log.

  • Page 66: Missed Call Indicator

    Caller ID Missed call indicator When there are calls that have not been HANDSET reviewed in the caller ID log, the handset displays XX Missed calls XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. 5:20 12/02 Each time you review a caller ID log entry marked...

  • Page 67: Review The Caller Id Log

    Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a cordless handset: Press CID on the cordless handset.

  • Page 68: View Dialing Options

    Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.

  • Page 69: Save A Caller Id Log Entry To The Phonebook

    Caller ID Save a caller ID log entry to the phonebook Search for the desired caller ID log entry (see Review the caller ID log on page 61). Press SELECT to choose an entry. The handset EDIT NUMBER displays EDIT NUMBER and the stored number. 800-595-9511 Use the dialing keys to edit the number.

  • Page 70: Delete Caller Id Log Entries

    Caller ID Delete caller ID log entries To delete one entry: Search for the desired caller ID log entry (see Review the caller ID log on page 61). Press DELETE to delete the displayed entry. You hear a confirmation tone. To delete all entries: Press MENU when the handset is not in use.

  • Page 71: Reminder

    Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times.
  • Page 72 Reminder Add a reminder The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, speak 5-Stop towards the microphone. Press 5 when done. The system announces, “Recorded.” FREQUENCY Press to scroll to the frequency you would >Once like to set, then press SELECT.

  • Page 73: Review Reminders

    Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the handset displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: Press MENU when the handset is not in use.

  • Page 74: Reminder On/Off

    Reminder Reminder on/off You can turn the reminder feature on or off. Press MENU when the handset is not in use. to scroll to Reminder, then Press press SELECT. to scroll to On/off, then press SELECT. Press to scroll to On or Off, then press Press Set reminder SELECT to save.

  • Page 75: Answering System Settings

    Answering system settings Answering system Use the answering system menu of a cordless Play messages handset to turn on or off the answering system >Answering sys or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time.

  • Page 76: Play Your Announcement

    Answering system settings Play your announcement Press MENU when the handset is not in use. Record annc to scroll to Answering sys, then Press >Play annc press SELECT. Press SELECT again to select Announcement. to scroll to Play annc, then Press press SELECT.

  • Page 77: Answer On/Off

    Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on. ANS ON displays on the handset. /ANS ON/OFF On the telephone base, press to turn...

  • Page 78: Call Screening

    Answering system settings Call screening Use this feature to choose whether incoming Answer ON/OFF messages can be heard over the cordless handset or >Ans sys setup the telephone base while they are being recorded. Press MENU when the handset is not in use. to scroll to Answering sys, then Press >Call screening...

  • Page 79: Remote Access Code

    Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. Press MENU when the handset is not in use. # of rings to scroll to Answering sys, then Press...

  • Page 80: Message Recording Time

    Answering system settings Message recording time You can set the recording time allowed for incoming Msg alert tone messages. The message length is three minutes >Recording time by default. Press MENU when the handset is not in use. to scroll to Answering sys, then Press RECORDING TIME press SELECT.

  • Page 81: Answering System Operation

    Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 82: Using The Answering System And Voicemail Together

    Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 83: Call Screening

    Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on, the To screen call, announcement and the incoming message broadcast press [SELECT] at the telephone base while the call is answered by the answering system.

  • Page 84: Message Playback

    Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,”...

  • Page 85: Options During Playback

    Answering system operation Message playback To play messages on a cordless handset: Press MENU when the handset is not in use. >Play messages Press SELECT to select Play messages. Answering sys If you have only new or old messages, the messages play automatically.

  • Page 86: Delete All Old Messages

    Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with the telephone base: Press X/DELETE when the telephone base is not in use. The telephone base announces, “To delete all old messages, press delete again.”...

  • Page 87: Record, Play And Delete Memos

    Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can use a handset to record your own memos. Play and delete them in the same way as incoming messages (see Message playback on pages 78 and 79).

  • Page 88: Remote Access

    Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 73 to change it. Dial your telephone number from any touch-tone telephone. Enter the two-digit security code after the announcement and the long beep.
  • Page 89 Answering system operation Remote access -OR- • After pressing , you can enter one of the following remote commands. Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop.

  • Page 90: Voice Command

    Voice command About voice command By saying certain commands to the pendant, you can hear information such as the date or time, or call speed dial numbers, or even review call log, messages or reminders. Press Use voice command Press VOICE on either side of the pendant when the telephone is idle.
  • Page 91 Voice command Use voice command Reminders Press VOICE and say “Review reminders.” The system will automatically review all missed reminders. If you do not have any reminders, the system will announce, “You don’t have any reminders for today.” During the playback, press VOICE and say one of the following commands: “What can I say?”...

  • Page 92: Call Log

    Voice command Use voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.”...

  • Page 93: Appendix

    Appendix Display screen messages Caller ID log There are no entries in caller ID log history. empty Calling all The handset is calling all devices (for intercom devices calls). Calling The handset is calling another handset (for HANDSET X intercom calls). The handset is transferring an outside call to another handset.

  • Page 94: Memory Full

    Appendix Display screen messages The mute function is turned off and the other Microphone ON party can hear you. There are reminders that have not been reviewed. Missed Reminder The mute function is turned on. The other Muted party cannot hear you but you can hear the other party.
  • Page 95 Appendix Display screen messages The telephone base has lost power, or the Out of range OR handset is out of range. Base no power The handset is on a call. Phone Phonebook empty There are no phonebook entries. Phonebook full The phonebook is full.

  • Page 96: Registration Failed

    Appendix Display screen messages Registration The registration is not successful. failed The handset or pendant registration is in Registering... progress. Please wait The reminder is automatically set to on. Reminder is turned ON The ringer is muted temporarily while the Ringer muted handset is ringing.

  • Page 97: Telephone Base Message Window Displays

    Appendix Telephone base message window displays Window display Description No messages. The total number of old messages and memos 1-99 recorded. The message number currently playing. The total number of new messages recorded, or 0-99 (flashing) the current message number during new message playback.

  • Page 98: Handset, Telephone Base And Pendant Indicators

    Appendix Handset, telephone base and pendant indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing.
  • Page 99 Appendix Handset, telephone base and pendant indicators Pendant lights Pendant status light Stays solid red when the pendant is charging. Flashes red when the pendant is in low battery. Stays solid green when the pendant is fully charged. Flashes red and green when the base is paging the pendant.

  • Page 100: Handset Icons

    Appendix Handset, telephone base and pendant indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged.

  • Page 101: Handset Battery

    Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days...

  • Page 102: Pendant Battery

    Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in speakerphone mode (talking*) Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: •...

  • Page 103: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. •...
  • Page 104 Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone.

  • Page 105: Pendant Charger

    Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. •...
  • Page 106 Appendix Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English. Press MENU, then enter the code • I get noise, static, or weak signals even when I’m near the telephone base.
  • Page 107 Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. •...
  • Page 108 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 109 Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. •...
  • Page 110 Appendix Troubleshooting The answering system does not answer after the correct number of rings. Make sure that the answering system is on. ANS ON should show on the • /ANS ON/OFF cordless handset and light on the telephone base should be on.
  • Page 111 Appendix Troubleshooting The answering system does not record messages. Make sure that the answering system is on. ANS ON should show on the • /ANS ON/OFF cordless handset and light on the telephone base should be on. • Make sure the memory of the answering system is not full. •...

  • Page 112: I Cannot Retrieve Voicemail Messages

    Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 113: Important Safety Instructions

    Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.

  • Page 114: Save These Instructions

    Appendix Important safety instructions Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. •...

  • Page 115: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...

  • Page 116: Energy-Saving Charging Mode

    Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet.

  • Page 117: About Cordless Telephones

    Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water.

  • Page 118: The Rbrc ® Seal

    The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

  • Page 119: Limited Warranty

    Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
  • Page 120 If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

  • Page 121: Fcc, Acta And Ic Temporarily Turn Off The Regulations

    This Class B digital apparatus complies with Canadian ICES-003. For body worn operation, this pendant has been tested and meets the FCC RF exposure guidelines when used with the Vtech accessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF...

  • Page 122: Fcc Part 68 And Acta

    Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

  • Page 123: Industry Canada

    Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 124: Technical Specifications

    Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit Telephone base: 1921.536-1928.448 MHz frequency Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range range may vary according to environmental conditions at the time of use. Power Telephone base: 6V DC @ 400mA requirements...

  • Page 125: Index

    Index Add a handset 14 ECO mode 109 Add a pendant 15 Edit a phonebook entry 57 Add a reminder 65-66 Edit a speed dial entry 25 Announcement 69-70 End a call 40 Answer a call 39 Equalizer 40 Answering system and voicemail 75 Find handset/pendant 47 Answering system...
  • Page 126 Index Review reminders 67 Review the caller ID log 61 Maintenance 110-111 Ringer silencing 42 Make a call 39 Ringer tone 27 Memo 81 Ringer volume 26 Menu 23 Message alert tone 73, 77 Message capacity 76 Safety instructions 107-108 Message playback 78–79 Save a caller ID log entry 63 Message recording time 74...
  • Page 127 VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 1 07/13. 91-006706-010-100...

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