Fax Problem Solution Chart - Samsung SCX-5312F User Manual

Condition
The product is not
working, there is no
display and the buttons
are not working.
No dial tone
The numbers stored in
the memory do not dial
correctly.
The document does not
feed into the product.
You cannot receive faxes
automatically.
Your product cannot
receive faxes manually.
Your product will not
send anything.
You cannot poll another
machine.
8.18
T
ROUBLESHOOTING

Fax Problem Solution Chart

(Available in SCX-5312F only)
Unplug the power cord and plug it in again.
Check that your socket is active.
Check that the phone line is connected properly.
Check that the phone socket in the wall by plugging in
another phone.
Make sure that the numbers are stored in the memory
correctly. Print a Phone Book list referring to the
Facsimile User's Guide.
Make sure that the document is not wrinkled and you
are putting it in correctly. Check the document is the
right size, not too thick or thin.
Make sure that the ADF top cover is firmly closed.
The FAX mode should be selected.
Is there paper in the cassette?
Check if the display shows "MEMORY FULL".
Did you hang up the handset of the external telephone
before you start faxing?
Make sure that the document is loaded face down.
"TX" should show up on the display.
Check the other fax machine you are sending to, to see
if it can receive your fax.
The fax machine you are polling may be using a poll
code. Contact the remote opeator.
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