Fax Problems; Scan And Fax Manager 2 Problem - Samsung SCX-6545NX User Manual

CONDITION
• Check if the machine is printing received
The unit scans very
data. If so, scan the document after the
slowly.
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
• There may be a copying or printing job in
Message appears on
progress. Try your job again when that job is
your computer
finished, try your job again.
screen:
• "Device can't be • The selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want." • The printer cable may be improperly
• "Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program." operating environment is not set up properly.
• "Port is Disabled." • Ensure that the machine is properly
• "Scanner is busy connected and the power is on, then restart
receiving or your computer.
printing data. • The USB cable may be improperly
When the current connected or the power may be off.
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."

Scan and Fax Manager 2 Problem

CONDITION
Check your system requirements. Scan and
Scan and Fax
Fax Manager 2 works in Window and
Manager 2 does not
Macintosh (See "System requirements" on
work.
page 26.)

Fax problems

CONDITION
• Unplug the power cord and plug it in again.
The machine is not
• Ensure that there is power being supplied to
working, there is no
the electrical outlet.
display and the
buttons are not
working.
• Check that the phone line is properly
No dial tone sounds.
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
116 _Troubleshooting
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
CONDITION
Make sure that the numbers are stored in
The numbers stored
memory correctly. Print a Fax Phone Book
in memory do not
list. (See "Setting up a fax phonebook" on
dial correctly.
page 66.)
• Make sure that the paper is not wrinkled and
The original does not
you are inserting it in correctly. Check that
feed into the
the original is the right size, not too thick or
machine.
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be
replaced. Contact a service representative.
• The receiving mode should be set to Fax.
Faxes are not
• Make sure that there is paper in the tray.
received
• Check to see if the display shows any error
automatically.
message. If it does, clear the problem.
• Make sure that the original is loaded in the
The machine does
DADF or on the scanner glass.
not send.
• Check the fax machine you are sending to,
to see if it can receive your fax.
• The fax machine sending you the fax may
The incoming fax has
be faulty.
blank spaces or is of
• A noisy phone line can cause line errors.
poor-quality.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the
toner cartridge" on page 95.)
The fax machine sending the fax had a
Some of the words
temporary document jam.
on an incoming fax
are stretched.
Check your scan unit for marks and clean it.
There are lines on
(See "Cleaning the scan unit" on page 94.)
the originals you
sent.
The other fax machine may be turned off, out
The machine dials a
of paper, or cannot answer incoming calls.
number, but the
Speak with the other machine operator and
connection with the
ask her/him to solve out the problem.
other fax machine
fails.
There may not be enough memory space to
Faxes do not store in
store the fax. If the display shows the low Fax
memory.
memory is full. Print or remove received fax
Job message, delete any faxes you no longer
need from the memory and then try to store the
fax again. Please call for service.
You may have chosen the wrong paper
Blank areas appear
settings in the user option setting. For details
at the bottom of each
about paper settings. (See "Setting the paper
page or on other
size and type" on page 40.)
pages, with a small
strip of text at the
top.
SUGGESTED SOLUTIONS