Access To Screens And Systems - Polycom SoundPoint IP 650 User Manual

User Guide SoundPoint IP 650

Access to Screens and Systems

Symptom
There is no response from
feature key presses.
The display shows "Network Link
is Down".
6 - 4
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Problem
The SoundPoint IP 650 phone is
not in active state.
The LAN cable is not properly
connected.
Corrective Action
Do one of the following steps:
• Press the keys more slowly.
• Check with the system administrator
to see whether or not the key has
been mapped to a different function or
disabled.
• Make a call to the phone to check for
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
• Press Menu followed by Status >
Lines to confirm line is actively to the
call server.
• Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone
4-8).
Do one of the following steps:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Press Menu followed by Status >
Network. Scroll down to verify that the
LAN is active.
• Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone
4-8).
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