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IF YOU NEED ASSISTANCE
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle's in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your
state cover vehicles used for
commercial purposes; or 2) claims
that an air bag failed to deploy or
deployed when it should not have;
or 3) disputes regarding fires and/
or accidents and/or theft. Since
there are other additional exclu-
sions, please contact NCDS for
further information on eligibility
guidelines. You must file a request
for arbitration with NCDS within six
months of the expiration of the eligi-
bility period, provided the concern
or alleged defect was brought to
the attention of Lexus or one of its
dealers during the eligibility period.
12
Introduction
How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator's decision —
is designed to take no more than 40
days. A decision may be delayed if:
•
You fail to provide certain
information required by NCDS.
•
You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer
claim form and mail it to NCDS.
A claim form is included in the
Lemon Law Guide located in your
vehicle, or you may request a form by
calling NCDS at (866) 272-4872.
When you call, please have ready
your vehicle identi fication number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
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