Related Manuals for Lexus 2011 ES
Summary of Contents for Lexus 2011 ES
- Page 1 201 1 ES, GS, LS WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
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Page 2: Maintenance And Repairs
Lexus recommends having mainte- pads provide a higher coefficient of nance and repairs for your vehicle friction on the rotors for superior performed by an authorized Lexus stopping performance and pedal dealership. To locate your nearest feel. The brakes on this model are... - Page 3 Your service department is commit- that is second to none, and we look ted to helping you keep your Lexus forward to serving you in the years performing at its best. Your dealer will ahead. Welcome to the Lexus family! provide you with the department’...
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Page 4: Table Of Contents
The Lexus Commitment ........ - Page 5 Maintenance and Lexus Warranty Coverage ........
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Page 6: Complimentary Services
To help ensure that your ownership the Specifications chapter in your experience is pleasant, convenient Owner’s Manual.) Programming of and trouble-free, Lexus provides you these features is performed once at with a variety of complimentary ser- no charge, provided you obtain the vices. -
Page 7: Loaner Vehicle
Loaner Vehicle Roadside Assistance If your vehicle must be kept overnight Lexus roadside assistance coverage at a Lexus dealership for a warranty- is for 48 months from your vehicle’ s covered condition that requires more in-service date, regardless of mileage. -
Page 8: Quality Control
You may have noticed a few miles on the odometer when you took delivery • Vehicle identification number of your Lexus. This mileage is a result (located on the driver’ s -side of the comprehensive process used to corner of the dashboard, under ensure the quality of your vehicle. -
Page 9: Vehicle Service Agreements
Lexus cle is repaired with Genuine Lexus vehicle service agreements are avail- Parts is to take it to a Lexus dealer- able with a variety of coverage ship. Each dealership works with options. A Lexus dealership sales... -
Page 10: The Smart Key
If a Smart Key or the key-num- the vehicle. ber plate is not available, a Lexus dealer or certain locksmiths can obtain the key code from a restricted- access database. These businesses... - Page 11 OTHER BENEFITS AND ASSISTANCE NOTES Other Benefits and Assistance...
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Page 12: Introduction
IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, call our first priority. Should you have a... - Page 13 Magnuson- The service is provided at no cost Moss Warranty Act. In addition, you to you. It is part of Lexus’ effort to must use NCDS if you are required to promptly and equitably resolve your do so prior to exercising certain rights concerns.
- Page 14 Lexus. attention of Lexus or one of its dealers during the eligibility period. Introduction...
- Page 15 How does the arbitration tomer claim form, please provide process work? NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
- Page 16 Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal reme- binding on Lexus but not on you. dies available to you, including small Lexus must comply with the decision claims court. You should be aware...
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Page 17: The Lexus Commitment
This excellent we are — that you’ll enjoy owning your warranty coverage demonstrates not Lexus as much as you enjoy driving it. only our confidence in Lexus vehicles, but also our commitment to every This section of the Warranty and Lexus customer. -
Page 18: Warranty Coverages At A Glance
WARRANTY COVERAGES AT A GLANCE Introduction... -
Page 19: Your Warranties In Detail
When Warranty Begins The warrantor for these limited war- The warranty period begins on the ranties is Lexus, a division of Toyota vehicle’ s in-service date, which is Motor Sales, U.S.A., Inc., 19001 South the first date the vehicle is either... -
Page 20: Your Rights Under State Law
Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. -
Page 21: New Vehicle Limited Warranty
Lexus, subject to the exceptions indicated under Front-Wheel-Drive System “What Is Not Covered” on pages Drive shaft, axle, hub, bearings, seals 20–21. -
Page 22: What Is Not Covered
• Airborne chemicals, tree sap, service to the nearest authorized road debris (including stone Lexus dealership is covered. chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination... - Page 23 *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...
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Page 24: Dispute Resolution
National Center for Dispute tion with this vehicle. Lexus shall Settlement before seeking remedies not be liable for incidental or under the Lemon Laws of your state. -
Page 25: Federal Emission Control Warranty
Federal regulations require that this Performance Warranty and federal warranty be in effect for two years or regulations, Lexus will make all nec- 24,000 miles from the vehicle’ s in- essary repairs if both of the following service date, whichever occurs first. - Page 26 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance • Air/fuel ratio feedback control caused by: system • The use of replacement parts • Cold-start enrichment system not certified in accordance with •...
- Page 27 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in Systems • Charcoal canister Listed • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap and mounting hardware • Fuel tank • Malfunction indicator light and •...
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Page 28: Replacement Parts
Owner’s Manual and this guide. vehicle’ s emission control systems, Lexus will not deny a warranty claim Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems. - Page 29 30 days (unless a shorter peri- Division (6405J) od is required by law). If your claim is Attn: Warranty Complaints denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C. 20460 If we fail to do so, we will repair your vehicle free of charge.
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Page 30: Dealer Certificate
FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know used in accordance with the written that at the time your new Lexus vehi- instructions for proper mainte- cle is being delivered: nance and use, Lexus will remedy... -
Page 31: California Emission Control Warranty
Also included may be hoses, belts, connec- tors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail... - Page 32 If an emissions-related part listed You are responsible for presenting on pages 24–25 is defective, the your vehicle to a Lexus dealership as part will be repaired or replaced soon as a problem exists. The warran- by Lexus. This is your SHORT-...
- Page 33 CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not The parts listed here are covered for apply to failures or noncompliance seven years or 70,000 miles from the caused by: vehicle’...
- Page 34 Charcoal canister on ES 350, of the required maintenance indicated LS 460 in the Owner’s Manual and this guide. Lexus will not deny a warranty claim • Fuel tank solely because you do not have records to show that you maintained Ignition System your vehicle.
- Page 35 However, use of replacement parts od is required by law). If your claim is that are not equivalent in quality to denied, Lexus will notify you in writing Genuine Lexus Parts may impair the of the reason within the same period.
- Page 36 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’ s California emis- within 30 days, you may have the sion warranty coverage, please follow repairs made under Lexus’...
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Page 37: Tire Limited Warranty
The tires that come as original equip- Bridgestone/Firestone ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty state- Bridgestone: (800) 847-3272 ment included with the owner infor- Firestone: (800) 356-4644 mation in your vehicle. -
Page 38: Operation And Maintenance
Lexus will not deny a warranty claim the best possible service for your solely because you do not have vehicle when you take it to a Lexus records to show that you maintained dealership. Plus, a Lexus dealership your vehicle. However, damage or... - Page 39 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quali- ty, durability and performance. They are also designed to fit your vehicle’...
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Page 40: Obtaining Warranty Service
Canada and need warranty service, If your vehicle is inoperable or unsafe contact a local Lexus dealership. to drive and there is no Lexus dealer- Please note, however, that your vehi- ship reasonably available to make cle may not be repaired free of... - Page 41 OBTAINING WARRANTY SERVICE warranted parts at the manufacturer’ s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ rec- ommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability...
- Page 42 OBTAINING WARRANTY SERVICE NOTES Your Responsibilities...
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Page 43: Introduction
These procedures formance, safety and reliability from are listed on pages 44–45 of this your Lexus. It can also enhance your booklet and described in detail in vehicle’ s resale value. This section the “Maintenance” section of the of the Warranty and Services Guide Owner’s Manual. -
Page 44: Maintenance And Lexus Warranty Coverage
Lexus will not deny a warranty claim scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle. -
Page 45: Lexus Dealership Service
LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling. -
Page 46: General Maintenance And Regular Use
GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, When Cleaning the Interior your Lexus requires ongoing general • Remove dirt and dust with a maintenance such as fluid checks and vacuum cleaner. Wipe dirty sur- visual inspections. The recommended... - Page 47 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.
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Page 48: Scheduled Maintenance Log
Service: 30 Days or 1,000 Miles Lexus recommends obtaining sched- uled maintenance for your vehicle Lexus provides your first scheduled every six months or 5,000 miles, maintenance service at no charge. whichever occurs first. The service is performed at 30 days... - Page 49 ❏ Check installation of driver’ s floor mat to remain locked when you shift into ❏ Road-test vehicle “Park. ” (For more information, see the ❏ Program Lexus Personalized Settings, “Customizable Features” section of if requested the Specifications chapter in your Owner’s Manual.) Programming of...
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Page 50: Scheduled Maintenance Log
❏ Tighten nuts and bolts on chassis (ES) Date: ________ Mileage: ________ Date: ________ Mileage: ________ Notes: Notes: This service is complimentary when performed by an authorized Lexus dealership. Applies to models with same size front and rear tires and wheels. Scheduled Maintenance Log... - Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’ s floor mat ❏...
- Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Measure thickness of brake pads and rotors ❏...
- Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Measure thickness of brake pads and runout of brake rotors ❏ Replace air conditioner filter ❏ Replace brake fluid ❏...
- Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏...
- Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’ s floor mat ❏...
- Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Measure thickness of brake pads and rotors ❏...
- Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires ❏ Replace spark plugs (GS, LS) ❏ Measure thickness of brake pads and runout of ❏...
- Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏...
- Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’ s floor mat ❏...
- Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Measure thickness of brake pads and rotors ❏...
- Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏ Measure thickness of brake pads and runout of ❏...
- Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏...
- Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’ s floor mat ❏...
- Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Measure thickness of brake pads and rotors ❏...
- Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace Smart Key battery ❏ Rotate tires ❏ Replace spark plugs (for ES 350, use Denso FK20HR11 plugs or equivalent) ❏ Measure thickness of brake pads and runout of ❏...
- Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Visually inspect brake pads, calipers and rotors ❏...
- Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (ES, GS) ❏ Visually inspect brake pads, calipers and rotors ❏ Check installation of driver’ s floor mat ❏...
- Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❏ Replace engine oil and oil filter; reset ❏ Replace engine oil and oil filter; reset reminder light reminder light ❏ Rotate tires ❏ Rotate tires ❏ Measure thickness of brake pads and rotors ❏...
- Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❏ Replace engine oil and oil filter; reset reminder light ❏ Replace engine coolant (see page 69) ❏ Rotate tires ❏ Replace Smart Key battery ❏ Measure thickness of brake pads and runout of ❏...
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Page 70: Explanation Of Maintenance Items
EXPLANATION OF MAINTENANCE ITEMS The following descriptions are provid- Ball Joints and Dust Covers ed to give you a better understanding Check the suspension and steering of the maintenance services that linkage ball joints for looseness and should be performed on your vehicle. damage. -
Page 71: Engine Air Filter
Also model and model year of your check the hose connections for cor- vehicle, such as Lexus Genuine rosion and condition of installation. floor mats. A qualified technician should perform these operations. -
Page 72: Exhaust Pipes And Mountings
EXPLANATION OF MAINTENANCE ITEMS Note: Initial replacement is at 120 Fuel Tank Cap Gasket months/100,000 miles. Replace Visually inspect for cracks, deterio- every 60 months/50,000 miles ration and damage and replace if thereafter. necessary. Engine Oil and Oil Filter Nuts and Bolts on Chassis Replace the oil filter and drain and Check that tightness of the seat- refill the engine oil at specified inter-... - Page 73 ES 350, replace only with Denso should be replaced by a qualified technician following procedures in FK20HR11 plugs or equivalent. Lexus service and repair publications. Steering Linkage and Boots With the vehicle stopped, check for Transfer Case/Transmission excessive freeplay in the steering Inspect each transfer case/transmis- wheel.
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Page 74: Vehicle Identification
VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log... - Page 75 Air conditioner filter ...........48–67 * , 68 Axle shaft boots .
- Page 76 Lexus Personalized Settings ........
- Page 77 Steering linkage and boots ..........48–67 * , 71 Timing chain .
- Page 83 THE PURSUIT OF PERFECTION. 00505–11WSG-SEDAN 7/10...