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Lexus 2015 IS 250C Warranty And Services Manual

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2015
IS 250C
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements

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Summary of Contents for Lexus 2015 IS 250C

  • Page 1 2015 IS 250C WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
  • Page 2 AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having mainte- nance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
  • Page 3 WELCOME TO THE LEXUS FAMILY From everyone at Lexus, thank you Scheduled Maintenance: Your for purchasing one of our vehicles. vehi cle requires main tenance every Your Lexus is designed to deliver six months or 5,000 miles, whichever uncompromising luxury and comes first.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 The Importance of Scheduled Maintenance ........39 Maintenance and Lexus Warranty Coverage ....... . . 40 Lexus Dealership Service.

  • Page 6: Complimentary Services

    5,000 maintenance service. Programming miles, whichever occurs first. To of some Lexus Personal ized Settings obtain this service, contact your Lexus requires special equipment and may dealership. Your complimentary be performed only by an authorized service will include these items: Lexus dealership.

  • Page 7: Loaner Vehicle

    If your vehicle must be kept overnight Lexus dealership service consultant. at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.

  • Page 8: Roadside Assistance

    • Towing to the nearest Lexus Additional Coverage dealership (or an alternate After your roadside assistance repair facility, if necessary). coverage expires, you may join a motor club created exclusively for •...

  • Page 9: Other Benefits And Assistance

    Vehicle Service Agreements vehicle is repaired with Genuine If you plan to keep your vehicle for Lexus Parts is to take it to a Lexus several years or if you accumulate dealership. Each dealership works mileage quickly, you may want to...

  • Page 10: The Smart Key

    If a Smart Key or the key-number number outside of the vehicle. plate is not available, a Lexus dealer or certain locksmiths can obtain Other Benefits and Assistance...

  • Page 11: Introduction

    IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction your concern to your satisfaction, is our first priority. Should you have...
  • Page 12 In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 13 (VIN), the names of your selling period, provided the concern or and servicing dealerships, and the alleged defect was brought to the current mileage on your Lexus. attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 At Send your request to: this hearing, all relevant evidence is admissible. You and a Lexus repre- National Center for Dispute Settlement sentative will present both sides of the P.O. Box 688 case to the NCDS arbitrator(s).
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue binding on Lexus but not on you. any other legal remedies Lexus must comply with the decision available to you, including small shortly after it is rendered, usually claims court.

  • Page 16: The Lexus Commitment

    You can be confident — as we are — of the finest warranties in the that you’ll enjoy owning your Lexus industry. This excellent warranty as much as you enjoy driving it. coverage demonstrates not only...

  • Page 17: Warranty Coverages At A Glance

    WARRANTY COVERAGES AT A GLANCE Introduction...

  • Page 18: Your Warranties In Detail

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on warranties is Lexus, a division of the vehicle’s in-service date, Toyota Motor Sales, U.S.A., Inc., which is the first date the vehicle 19001 South Western Avenue,...
  • Page 19 Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant- ability or fi...

  • Page 20: New Vehicle Limited Warranty

    Lexus, subject to here and supplied by Lexus, subject to the exceptions indicated under “What the exceptions indicated under “What Is Not Covered” on pages 19–20.

  • Page 21: What Is Not Covered

    • Airborne chemicals, tree sap, service to the nearest authorized road debris (including stone Lexus dealership is covered. chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination...
  • Page 22 *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Act. You may also be required obligation or liability in connec- to use the National Center for tion with this vehicle. Lexus shall Dispute Settlement before seeking not be liable for incidental or remedies under the Lemon Laws consequential damages resulting of your state.

  • Page 24: Federal Emission Control Warranty

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Emission Performance Warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection equipped to conform at the and maintenance (I/M) programs...
  • Page 25 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations Air/Fuel Metering System do not apply to failures or • Air/fuel ratio feedback noncompliance caused by: control system • The use of replacement • Cold-start enrichment system parts not certified in accor- •...
  • Page 26 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in • Charcoal canister Systems Listed • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap and mounting hardware • Fuel tank • Malfunction indicator •...

  • Page 27: Replacement Parts

    Owner’s Manual your vehicle’s emission control and this guide. Lexus will not deny a systems, Lexus recommends the warranty claim solely because you use of Genuine Lexus Parts when do not have records to show that you servicing or repairing the systems.
  • Page 28 30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    The Emission required by Lexus prior to the sale Performance Warranty referred to in of the vehicle as set forth in Lexus’ Paragraph 4 and furnished with the current pre-delivery service manual. vehicle is solely that of the manufacturer.

  • Page 30: California Emission Control Warranty

    YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board Vehicles equipped with a (CARB) and Lexus are pleased to California Certified Emission explain the emission control system Control System that are warranty for your 2015 vehicle. In registered and operated in...
  • Page 31 DEFECT WARRANTY. of time, not to exceed 30 days. Note: Under the terms of the Basic Warranty, Lexus provides You should also be aware that Lexus coverage of four years or may deny you warranty coverage if 50,000 miles, whichever occurs your vehicle or a part has failed due first.
  • Page 32 CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not The parts listed here are covered for apply to failures or noncompliance seven years or 70,000 miles from caused by: the vehicle’s in-service date, whichever occurs first.
  • Page 33 Charcoal canister of the required maintenance indicated in the Owner’s Manual and this guide. • Fuel tank Lexus will not deny a warranty claim solely because you do not have Ignition System records to show that you maintained • Knock sensor your vehicle.
  • Page 34 However, use of replace- period is required by law). If your ment parts that are not equivalent claim is denied, Lexus will notify you in quality to Genuine Lexus Parts in writing of the reason within the may impair the eff ectiveness of same period.
  • Page 35 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California within 30 days, you may have the emission warranty coverage, please repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    Bridgestone/Firestone equipment on your vehicle are 535 Marriott Drive warranted by their manufacturer and Nashville, TN 37214 not Lexus. Please refer to the tire Bridgestone: (800) 847-3272 warranty statement included with the Firestone: (800) 356-4644 owner information in your vehicle.

  • Page 37: Operation And Maintenance

    You can be confident you’re getting have records to show that you the best possible service for your maintained your vehicle. However, vehicle when you take it to a Lexus damage or failures caused by dealership. Plus, a Lexus dealership lack of proper maintenance are will always use Genuine Lexus Parts not covered under warranty.
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 39: Obtaining Warranty Service

    Lexus dealership. If your vehicle is inoperable or unsafe Please note, however, that your to drive and there is no Lexus dealer- vehicle may not be repaired free ship reasonably available to make of charge because the local Lexus...
  • Page 40 OBTAINING WARRANTY SERVICE retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of...

  • Page 41: Introduction

    Lexus. It can also enhance engine oil and oil fi lter. Failure to do your vehicle’s resale value. This so can cause oil starvation and/or oil...

  • Page 42: Maintenance And Lexus Warranty Coverage

    MAINTENANCE AND LEXUS WARRANTY COVERAGE Maintaining your vehicle according you used a service provider other to the recommendations in this than a Lexus dealership for main- booklet is required to ensure that tenance and repairs. However, your warranty coverage remains damage or failures caused by intact.

  • Page 43: Lexus Dealership Service

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives It can be accessed by any Lexus first-quality service and factory- dealership in the U.S. — a great authorized parts, Lexus recommends convenience if you relocate or having maintenance performed by need to have your vehicle serviced an authorized Lexus dealership.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled mainte- After a Car Wash nance, your Lexus requires ongoing • Check installation of general maintenance such as fluid driver’s floor mat checks and visual inspections. The recommended guidelines for inspec- When Cleaning the Interior tions are listed below.
  • Page 45 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.

  • Page 46: Scheduled Maintenance Log

    Special Operating Conditions Maintenance Interval: In addition to standard maintenance Months vs. Mileage items, vehicles that are driven under Lexus recommends obtaining special operating conditions require scheduled maintenance for your further maintenance service. These vehicle every six months or 5,000 special operating conditions, which put miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    • Inspect and adjust all fluid levels maintenance service. Programming of some Lexus Personal ized Settings • Program Lexus Personalized requires special equipment and may Settings, if requested be performed only by an authorized •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    SCHEDULED MAINTENANCE LOG Complimentary Second Scheduled Maintenance Service: 12 Months or 10,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    Date: _______ Mileage: ________ Date: _______ Mileage: ________ This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fl uid levels replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air fi lter ❑...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fl uid levels replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air fi lter ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fl uid levels replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air fi lter ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑...
  • Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fl uid levels replace oil fi lter ❑ Inspect engine coolant (see page 69) ❑ Reset maintenance reminder light ❑...
  • Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Reset maintenance reminder light ❑ Replace cabin air fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fl uid ❑...
  • Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Reset maintenance reminder light ❑ Inspect engine coolant (see page 69) ❑...
  • Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❑ Inspect and adjust all fl uid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fl uid levels replace oil fi lter ❑ Inspect engine coolant (see page 69) ❑ Reset maintenance reminder light ❑...
  • Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air fi lter ❑ Check installation of driver’ s fl oor mat ❑...

  • Page 70: Explanation Of Maintenance Items

    EXPLANATION OF MAINTENANCE ITEMS The following descriptions are Body Inspection provided to give you a better Visually check for corrosion, scratches understanding of the maintenance and other damage. Check outer body services that should be performed panels, inner panels of the hood on your vehicle.

  • Page 71: Cabin Air Filter

    Also check the hose connection year of your vehicle, such as for cor rosion and condition of Lexus Genuine floor mats. installation. A qualified technician • Always properly secure should perform these operations.

  • Page 72: Fuel Tank Cap Gasket

    SAE 0W-20 Visually inspect for cracks, at the next oil change. See your deterio ration and damage Lexus dealer for oil specifically and replace if necessary. formulated for your vehicle’s engine. Your vehicle is equipped with a...
  • Page 73 Lexus Also check the parking brake, and service and repair publications. check for ab normal noise or vibration Tires from any part of the vehicle.

  • Page 74: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 75 Axle shaft boots ............. . 48–67, * 68 Ball joints and dust covers .
  • Page 76 Lexus Personalized Settings........
  • Page 77 Spark plugs ............55, 63, 71 Steering linkage and boots.
  • Page 82 14-TCS-08144 Printed 8/1 4 00505–15WSG–IS25C...

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