Appendix; Troubleshooting - Samsung WAM750 User Manual

Appendix

Troubleshooting

A
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-
7864).
Symptom
The unit will not turn on.
A function does not work when
the button is pressed.
Sound is not produced.
The TV SoundConnect (TV pairing)
failed.
HUB doesn't work properly
Check
• Is the power cord plugged into the
outlet?
• Is there static electricity in the air? • Disconnect the power plug and
• Is the Mute function on?
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Is the HUB plugged in?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
4444 67
Remedy
• Connect the power plug to the
outlet.
connect it again.
• Connect it correctly.
• Press the Mute
button to
cancel the mute function.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Press and hold the TV SoundConnect
button to the connection.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
• Press and hold the TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
• Plug in the HUB.
• Connect the LAN cable to the
ETHERNET SWITCH
on the back
of the HUB and to your wireless
router.
• Reset the HUB (see page 66).
Press here
• If you experience troubles with
connecting the HUB and M7, try
relocating the M7 so that the M7
is closer to the wireless router or
HUB.