Troubleshooting - BenQ C1020 User Manual

5

Troubleshooting

Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
Symptom
The camera cannot be
powered up.
The battery power is
draining quickly.
The battery or camera
is warm.
The flash does not
fire.
The flash does not
recharge.
Even though the flash
fired, the image is
dark.
The image is too
bright or too dark.
I cannot format a
memory card.
Colors of the images
taken are not shown
properly.
I cannot print images
with PictBridge-
compliant printers.
28 Troubleshooting
Cause
There is no battery or the battery is
not inserted correctly.
The battery has no power.
The external temperature is
extremely low.
Many shots are being captured in
dark places, requiring a flash.
A rechargeable battery was used and
it was not fully charged.
The battery has not been used for an
extended period of time after being
charged.
The camera or flash was used
continuously over a long period of
time.
The camera flash is turned off.
The light source is sufficient.
The flash is not available in some
modes.
The distance to the subject is greater
than the flash's effective range.
The exposure is excessive or
inadequate.
The memory card is
write-protected.
End of the memory card life.
White Balance was not set properly
when the images were taken.
The camera is connected to the
printer when the camera is powered
off.
Solution
Insert the battery correctly.
Replace with new batteries.
—
—
Fully charge the rechargeable battery
and discharge it for at least one
complete cycle before use.
—
Set the flash to Auto Flash.
—
—
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Select a suitable White Balance
setting before taking each picture.
Turn on the camera, select USB >
Printer, and then connect to the
printer.