Samsung NE597N0PBSR User Manual page 69

PROBLEM
Food does not bake
or roast properly.
Food does not broil
properly.
The oven
temperature is too
hot or too cold.
Scratches or
abrasions on
cooktop surface.
Brown streaks or
specks.
Areas of
discoloration with
metallic sheen.
The oven will not
self-clean.
"Crackling" or
"popping" sound.
Excessive smoking
during a self-
cleaning cycle.
(BEST) NE597N0PBSR_AC_DG68-00427A_EN_120424.indd 68
POSSIBLE CAUSE
The oven controls have not been
set correctly.
The oven rack has been positioned
incorrectly or is not level.
Incorrect cookware or cookware of
improper size being used.
The oven sensor needs to be
adjusted.
The oven controls have been set
incorrectly.
The rack has not been properly
positioned.
Cookware not suited for broiling.
In some areas the power (voltage)
may be low.
The oven sensor needs to be
adjusted.
The cooktop is being cleaned
improperly.
Cookware with rough bottoms
were used on the cooktop or
there were coarse particles (eg.
salt or sand) present between the
cookware and the surface of the
cooktop.
Cookware has been slid across the
cooktop surface.
Boilovers have been cooked onto
the surface.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
The oven temperature is too high
to set a self-clean operation.
The oven controls have been set
incorrectly.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a induction surface element is on.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
There is excessive soiling in the
oven.
SOLUTION
• See the chapter on operating the oven.
• See the section on using the oven racks
on page 37.
• See the section on adjusting the
thermostat on page 52.
• Press the BROIL pad.
• See the broiling guide on page 46.
• Use suitable cookware.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 46.
• See the section on adjusting the
thermostat on page 52.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
• To avoid scratches, use the recommended
cleaning procedures. Make sure cookware
bottoms are clean before use, and use
cookware with smooth bottoms.
• Use the blade scraper to remove soil.
• See the section on care and cleaning of
the glass cooktop on page 61.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
• Allow the range to cool and reset the
controls.
• See the section on self-cleaning on page
56.
• This is normal.
• Press the CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
troubleshooting _68
2012-04-24 7:52:47