Troubleshooting - Samsung NE597N0PBSR User Manual

troubleshooting

troubLeshootinG
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM
The range is not
level.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The oven control
beeps and displays
an error code.
The Cooktop
control beeps and
displays an error
code.
(BEST) NE597N0PBSR_AC_DG68-00427A_EN_120424.indd 66
POSSIBLE CAUSE
The appliance has been installed
improperly.
The floor is sagging or sloping.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
The kitchen cabinets are not
square and built too tightly in to the
appliance.
Carpet is interfering with
movement of the range.
You have a function error code.
CODE CAUSE
-SE- Shorted key
E-27 Oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error
E-0A Oven heating over
E-0E Door locking error
E-84 Communication error
You have a function error code.
CODE CAUSE
-SE- Touch pad Short Error
-LE- Low Voltage Error
-ot- Over Temperature Error
- - Pan Detection Error
CODE CAUSE
-to- Top Sensor Open Error
(Sensor-Top)
-t - Top Sensor Short Error
(Sensor-Top)
-bo- IGBT Sensor Open Error
(Assy-Inverter Module)
-b - IGBT Sensor Short Error
(Assy-Inverter Module)
-FL- DC fan motor Error
SOLUTION
• Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and stable
enough to adequately support the range.
• Contact a carpenter to correct the situation.
• Insure the cabinets are square and provide
sufficient room for installation.
• Contact a builder or installer to make the
appliance accessible.
• Provide sufficient space so the range can
be lifted over the carpet.
• Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
• Press touch the on/off control key pad. If
the problem persists, disconnect all power
to the range for at least 30 seconds and
then reconnect the power. If this does not
solve the problem, call for service.
• Call for service.
troubleshooting _66
2012-04-24 7:52:47