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HP Compaq 15 Maintenance And Service Manual

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Summary of Contents for HP Compaq 15

  • Page 1 HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to drive to install the Windows 7 software and change without notice. The only warranties for take full advantage of Windows 7 functionality. HP products and services are set forth in the http://windows.microsoft.com/en-us/ express warranty statements accompanying windows7/get-know-windows-7 for details.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Front ..................................6 Right side ................................6 Left side ................................. 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Button ..............................10 Keys ..............................
  • Page 6 RTC battery ............................64 Memory module ..........................65 Display assembly ..........................66 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ..........73 Starting Setup Utility (BIOS) ..........................73 Updating the BIOS ..............................73 Determining the BIOS version ......................73 Downloading a BIOS update ......................
  • Page 7 Restore and recovery ............................90 Recovering using HP Recovery Manager ..................91 What you need to know ....................91 Using the HP Recovery partition (select models only) ..........91 Using HP Recovery media to recover ................92 Changing the computer boot order ................92 Removing the HP Recovery partition ....................
  • Page 8 Changing the computer boot order .............. 97 11 Backup and Recovery in SUSE Linux ......................99 Backing up your information ..........................99 Performing a system recovery ..........................99 12 Power cord set requirements ........................101 Requirements for all countries ......................... 101 Requirements for specific countries and regions .....................

  • Page 9: Product Description

    Category Description Intel Product name HP 15 Notebook PC √ √ Compaq 15 Notebook PC √ √ Processors AMD A6-5200 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L) √ AMD A4-5000 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz DDR3L) AMD E2-3800 processor (1.3-GHz, 2-MB L2 cache, 1600-MHz DDR3L) AMD E1-2100 processor (1.0-GHz, 2-MB L2 cache, 1333-MHz DDR3L)
  • Page 10 Audio/video Single digital microphone √ √ HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √ Wireless Integrated wireless local area network (WLAN) options by way of wireless module √...
  • Page 11 Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External media HP Multi-Format Digital Media Reader √ √ card Support SD/SDHC/SDXC Push-Pull Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz...
  • Page 12 Category Description Intel ● Optical drive ● Keyboard Chapter 1 Product description...

  • Page 13: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 14: Front

    Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 15: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Top

    Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). (10) Hard drive light Blinking white: The hard drive is being accessed. (11) Power light ● On: The computer is on. ●...

  • Page 17: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebaror the key. Windows key (Windows 8) Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
  • Page 22 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 24 749658-DH1 For use in the Czech Republic and Slovakia 749658-FL1 Top cover (includes touchpad) For use in HP 15 models 749639-001 For use in Compaq 15 models 749640-001 Power button board (includes cable) 749650-001 Touchpad button board (includes bracket) 749651-001...
  • Page 25 Item Component Spare part number WLAN module: Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 USB board (includes cable) 749649-001...
  • Page 26 Hard drive (SATA; does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 644351-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) 634953-001 Chapter 3 Illustrated parts catalog...
  • Page 27 Speakers (includes left and right speakers and cable) 749653-001 (16) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 (17) Base enclosure For use in HP 15 and Compaq 15 models 749643-001 (18) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001 Computer major components...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes Mylar screw covers): For use with HP models 749644-001 For use with Compaq models 749645-001 Display cable (includes display panel cable and webcam/microphone cable) 749646-001 Webcam/microphone module 749654-001 Antennas (includes wireless antenna cables and transceivers)

  • Page 29: Mass Storage Devices

    Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001 Hard drive, SATA; does not include bracket): 1-GB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 644351-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) 634953-001 Hard drive bracket 749648-001 Mass storage devices...

  • Page 30: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 749656-001 Left cover Right cover Rubber Kit Component Spare part number Rubber Kit, includes: 749652-001 Front feet Rear feet Chapter 3 Illustrated parts catalog...

  • Page 31: Miscellaneous Parts

    Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741427-001 People’s Republic of China and India)

  • Page 32: Sequential Part Number Listing

    490371-D61 Power cord for use in AMD models in India (3-pin, black, 1.83-m) 634953-001 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 500-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket)
  • Page 33 709848-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 714657-001 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 733476-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 740715-001 4-cell, 41-Whr, 2.8-Ah Li-ion battery 741427-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s...
  • Page 34 System board for use only with computer models with Windows 8 Professional and equipped with an AMD A4-5000 processor (includes replacement thermal materials) 750635-001 Raw display panel for use in HP 15 and Compaq 15 models Chapter 3 Illustrated parts catalog...
  • Page 35 Spare part CSR flag Description number 750636-001 DVD+/-RW Double-Layer SuperMulti Drive 753894-001 753895-001 Heat sink assembly (includes replacement thermal materials): 754223-001 System board for use only with computer models without Windows 8 and equipped with an AMD A4-5050 processor (includes replacement thermal materials) 754223-501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A4-5050 processor (includes replacement thermal materials)
  • Page 36 Spare part CSR flag Description number 759876-501 System board for use in models with Windows 8 Standard with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory 759876-601 System board for use in models with Windows 8 Professional with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory 759877-001 System board for use in models without Windows 8 with an Intel Core i3-4010U processor and 2 GB of...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 40 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 41: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 42: Display Subcomponents (Bezel, Webcam, Panel)

    Description Spare part number Raw display panel 750635-001 Display bezel for use with HP models 749644-001 Display bezel for use with Compaq models 749645-001 Webcam/microphone module 749654-001 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer.
  • Page 43 Remove the display bezel (4). To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module enough to access the cable connection on the module (1). Disconnect the cable (2) from the module.
  • Page 44 Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).

  • Page 45: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 750636-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 46 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 47: Keyboard

    Keyboard Description Spare part number Keyboard for use in the United States 749658-001 Keyboard for use in the United Kingdom 749658-031 Keyboard for use in Germany 749658-041 Keyboard for use in France 749658-051 Keyboard for use in Italy 749658-061 Keyboard for use in Spain 749658-071 Keyboard for use in Portugal 749658-131...
  • Page 48 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 33). To remove the keyboard: Position the computer upside down with the front toward you. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
  • Page 49 Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 50: Top Cover

    Spare part number Top cover for use in HP 15 models (includes touchpad) 749639-001 Top cover for use in Compaq 15 models (includes touchpad) 749640-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. Position the computer upright with the front toward you. Disconnect the power button board cable (1) and the touchpad button board cable (2). Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. Lift the rear edge of the top cover (1) until it disengage from the base enclosure.
  • Page 52 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 53: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 749650-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket) 749651-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Component replacement procedures...

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-GB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 644351-001 500-GB, 5400-rpm, 2.5-in 669299-001 320-GB, 5400-rpm, 2.5-in 634953-001 Hard drive bracket 749648-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 57 Lift the hard drive from the computer (3). To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 58: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your...
  • Page 59 NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 60: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 61 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 62: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 749647-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board for use in models with AMD A4-5050 processors and UMA graphics: ● Without Windows 8 754223-001 ● Windows 8 Standard 754223-501 ●...
  • Page 64 Description Spare part number ● Windows 8 Professional 759877-601 For use in models with an Intel Core i5-4210U processor and UMA graphics: ● Without Windows 8 760968-001 ● Windows 8 Standard 760968-501 ● Windows 8 Professional 760968-601 For use in models with an Intel Core i3-3217U processor and 2 GB of discrete graphics memory: ●...
  • Page 65 (4): Display cable Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board.
  • Page 66 Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 67: Usb Board

    USB board Description Spare part number USB board (includes cable) 749649-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 749653-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with an AMD processor 753895-001 Heat sink for use in models with an Intel processor and UMA graphics 759880-001 Heat sink for use in models with an Intel processor and discrete graphics 759881-001...
  • Page 70 Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Chapter 4 Removal and replacement procedures...
  • Page 71 ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.

  • Page 72: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Memory Module

    Memory module AMD models have one memory slot. Intel models have two memory slots. Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Shut down the computer.

  • Page 74: Display Assembly

    Description Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in black HP 15 models 747121-001 Raw display panel 750635-001...
  • Page 75 Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw (2) (on the right hinge) that secures the display assembly to the computer.
  • Page 76 Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2).
  • Page 77 Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 78 Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Chapter 4 Removal and replacement procedures...
  • Page 79 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
  • Page 80 Chapter 4 Removal and replacement procedures...

  • Page 81: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 84 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 85: Using Setup Utility (Bios) And System Diagnostics In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 87: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
  • Page 88 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7...

  • Page 89: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 92 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

  • Page 93: Specifications

    Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in Weight 2190 g 4.83 lb 3 cell battery 2230 g 4.92 lb 4 cell battery Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A –...

  • Page 94: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 95: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 320-GB* (9.5 mm) (7.0 mm) (9.5 mm) Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm Width 69.9 mm 69.9 mm 70.1 mm 69.9 mm...

  • Page 96: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 97: Backing Up, Restoring, And Recovering In Windows 8

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 98: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 99: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 100: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 101: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 102: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 103: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 104: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 105: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 106 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 107: 11 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 108 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 109: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 110: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 111 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 112 104 Chapter 12 Power cord set requirements...

  • Page 113: 13 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 114 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 115 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 116 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel upright. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. 108 Chapter 13 Recycling...
  • Page 117 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
  • Page 118 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 110 Chapter 13 Recycling...

  • Page 119: Index

    25 product description 2 boot order display cable removing 48 changing 97 illustrated 20 spare part number 24 changing HP Recovery Manager removing 69 specifications 87 spare part number 25 Hard drive bracket bottom 14 display enclosure illustrated 21...
  • Page 120 Plastics Kit removing 35, 68, 69 illustrated 22 illustrated 22 spare part number 25 legacy support, USB 81 spare part number 25 HP PC Hardware Diagnostics (UEFI) lights pointing device 3 downloading 75 AC adapter 7 ports using 75 caps lock 9...
  • Page 121 29 USB legacy support 81 recovery 96, 99 plastic parts 29 discs 89, 92 service labels vents, identifying 7, 12 HP Recovery Manager 91, 96 locating 13 video, product description 2 media 92 serviceability, product description 3 options 90 slots...
  • Page 122 WLAN label 14 WLAN module illustrated 17 removing 50 spare part number 24 workstation guidelines 31 WWAN antennas, identifying 5 114 Index...

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