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q
Make sure that the monitor refresh rate is correct.
q
Note any symptoms, messages, error codes, or beeps.
q
Make sure that there are no diskettes or CDs in the drives.
002 -
DOES AN IBM LOGO SCREEN APPEAR? (YES,
READ AHEAD. NO, GO TO STEP 004.)
q
Insert the diagnostics diskette in the diskette drive.
q
Alternatively, if your machine has diagnostics programs on
a recovery partition on the HDD do the following:
q
Select F11 when prompted to start the Product
Recovery Program
q
Select System Utilities from the menu
q
Select Run Diagnostics from the menu.
003 -
DOES SYSTEM LOAD THE DIAGNOSTICS
PROGRAM FROM THE DISKETTE DRIVE? (YES,
READ AHEAD. NO, GO TO STEP 004.)
q
Follow the instructions on the screen and select Utility
from the diagnostics program menu.
q
Select Tech Support Form from the menu, press F5 to
execute, then generate a system configuration report.
q
Compare the system configuration list with the actual
devices installed in system.
NOTE:
q
Go to step 006.
004 -
DO ANY MESSAGES, ERROR CODES, OR
SYMPTOMS APPEAR? (YES, READ AHEAD. NO,
GO TO STEP 005)
q
Go to "Index of Symptoms, Messages, Error Codes, or
Beeps" on page 74.
q
End.
If necessary, remove the machine cover and
visually compare the devices installed in system
to those shown in the system configuration report.
71
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