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HP Omnibook XE4400 Service Manual

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HP Omnibook XE4400
Technology Code KD

Service Manual

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Summary of Contents for HP Omnibook XE4400

  • Page 1: Service Manual

    ® HP Omnibook XE4400 Technology Code KD Service Manual...
  • Page 2 Pentium® and the Intel Inside logo are U.S. registered trademarks. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 3: Table Of Contents

    Removing the Top Case (HP Authorized Service Providers Only) ..........2-20 Removing the Floppy Drive (HP Authorized Service Providers Only) ........2-22 Removing the Infrared (I/R) PCA (HP Authorized Service Providers Only) ......2-24 Removing the Audio Control PCA (HP Authorized Service Providers Only) ......2-26 Removing the PCMCIA Socket (HP Authorized Service Providers Only) ........2-28...
  • Page 4 Replaceable Parts......................4-1 Reference Information....................5-1 Password Removal Policy......................5-1 Hewlett-Packard Display Quality Statement................. 5-2 Service Notes and Obsolete Parts ....................5-4 HP Omnibook XE4400...
  • Page 5 Figures Figure 1-1. Omnibook XE4400— Front View ..................1-2 Figure 1-2. Omnibook XE4400— Back View..................1-3 Figure 1-3. Omnibook XE4400— Bottom View .................1-4 Figure 1-4. Resetting the Notebook .....................1-8 Figure 1-5. Replaceable Module Diagram ..................1-12 Figure 2-1. Disassembly Flow......................2-3 Figure 2-2. Removing the Battery......................2-4 Figure 2-3.
  • Page 6 Table 2-2. Required Equipment ......................2-2 Table 2-3. Recommended Screw Torque Values................. 2-2 Table 2-4. Replacing Small Parts (User-Replaceable)............... 2-10 Table 2-5. Removing Omnibook XE4400 Components ..............2-41 Table 3-1. Scope of Diagnostic Tools....................3-5 Table 3-2. Troubleshooting Suggestions ..................... 3-6 Table 3-3.
  • Page 7 Introduction This manual provides reference information for servicing an HP Omnibook XE4400 (technology code KD) notebook computer. It is for use by HP-authorized service personnel while installing, servicing, and repairing this product. The manual is designed as a self-paced guide that will train you to install, configure, and repair this notebook.

  • Page 9: Product Information

    Product Information The HP Omnibook XE4400 notebook computer provides outstanding performance and expandability in a conveniently portable form. The notebook’s high-performance components use the latest technologies to enable it to serve as a desktop computer or a portable multimedia presentation tool.

  • Page 10: Features

    Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Omnibook XE4400— Front View 1. Notebook open/close latch. 8. Wireless on-off button and indicator light*. 2. One-touch buttons.

  • Page 11: Figure 1-2. Omnibook Xe4400- Back View

    Figure 1-2. Omnibook XE4400— Back View 14. AC adapter jack. 20. S-video port*. 15. Two USB ports. 21. Kensington lock slot (security connector). 16. LAN port*. 22. Modem port*. 17. PS/2 keyboard or PS/2 mouse port (supports Y 23. IEEE 1394 port*.

  • Page 12: Figure 1-3. Omnibook Xe4400- Bottom View

    Figure 1-3. Omnibook XE4400— Bottom View 26. Hard disk drive. 29. SDRAM door. 27. Battery latch. 30. Port replicator connector*. 28. Mini-PCI door (no user parts inside). 31. Reset button. * on certain models Product Information HP Omnibook XE4400...

  • Page 13: Operation

    4 seconds (only if the Start and restores network connections. menu procedure doesn’t work). Power mode status light is off. To turn on: Press the power button to restart, or to resume your session from Standby or Hibernate mode. HP Omnibook XE4400 Product Information...

  • Page 14: Checking The Status Of The Notebook

    Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Keypad Lock The embedded keypad is active (Fn+F8). Num Lock must also be on for the numeric keys; otherwise, cursor control is active (as marked on an external keyboard). Product Information HP Omnibook XE4400...

  • Page 15: Using Fn Hot Keys

    Fn+F12 Enters Hibernate mode. Fn+NumLock Toggles Scroll Lock on and off. Fn+Page Up Increases the audio volume and cancels the mute setting. Fn+Page Down Decreases the audio volume. Fn+Backspace Audio mute. HP Omnibook XE4400 Product Information...

  • Page 16: Resetting The Notebook

    Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Product Information...

  • Page 17: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-6. Omnibook XE4400 Specifications Size (14-inch display): 329 × 272 × 44 mm (rear: 48 mm) Physical Attributes (13 ×...
  • Page 18 Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. 1-10 Product Information HP Omnibook XE4400...

  • Page 19: Table 1-7. Omnibook Xe4400 Accessories

    Table 1-7. Omnibook XE4400 Accessories Accessory Description Memory F4694A 128-MB SDRAM module (DDR266) F4695A 256-MB SDRAM module (DDR266) F4696A 512-MB SDRAM module (DDR266) Hard Drive F4810A 40-GB hard disk drive module Power Options F4813A/ 90-watt AC adapter F5104A F4809A/ 8-cell Lithium-ion battery...

  • Page 20: Internal Design

    The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-8 on page 1-13 lists the roles that these modules play in the notebook’s functional subsystems. Figure 1-5. Replaceable Module Diagram 1-12 Product Information HP Omnibook XE4400...

  • Page 21: Table 1-8. Functional Structure Description

    PCMCIA socket PCMCIA connectors. Wireless LAN Mini-PCI I/O controller, radio, radio frequency circuitry. Antenna PCAs Transmit/receive antennas. (certain models) Motherboard LAN circuitry, bus controller, LAN connector. Motherboard Modem circuitry (certain models), modem connector. Modem HP Omnibook XE4400 Product Information 1-13...

  • Page 23: Removal And Replacement

    You can use these to verify the sizes of screws before you install them. Installing a wrong- size screw can damage the notebook. (The symbol at the left represents an M2.5 × 5 mm T-head screw.) HP Omnibook XE4400 Removal and Replacement...

  • Page 24: Table 2-2. Required Equipment

    2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 – 3.4 M2.5 (other) 2,5 – 3,0 2.2 – 2.6 2,5 – 3,0 2.2 – 2.6 Standoff, hex 2,5 – 3,0 2.2 – 2.6 Removal and Replacement HP Omnibook XE4400...

  • Page 25: Disassembly Flowchart

    Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow HP Omnibook XE4400 Removal and Replacement...

  • Page 26: Removing The Battery (User-Replaceable)

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery Removal and Replacement HP Omnibook XE4400...

  • Page 27: Removing A Sdram Module (User-Replaceable)

    The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note Omnibook XE4400 models use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting. Caution Handle the SDRAM module only by its edges and provide proper grounding, or you might damage the module through electrostatic discharge.

  • Page 28: Figure 2-3. Removing An Sdram Module

    • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the SDRAM module until the latches snap closed. Removal and Replacement HP Omnibook XE4400...

  • Page 29: Removing The Wireless Lan Mini-Pci Card (User-Replaceable)

    • Carefully press the mini-PCI card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the mini-PCI card until the latches snap closed. HP Omnibook XE4400 Removal and Replacement...

  • Page 30: Removing The Hard Disk Drive (User-Replaceable)

    2. On the bottom of the notebook, remove the hard drive rubber screw plug and retaining screws. 3. Carefully pull the hard drive out of the notebook. Screw, M2.5×6mm (3) Figure 2-5. Removing the Hard Disk Drive Removal and Replacement HP Omnibook XE4400...

  • Page 31: Figure 2-6. Removing The Hard Disk Drive Tray

    3. Turn on or restart the notebook. 4. When the HP logo appears, press Esc to display the Boot menu. 5. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter.

  • Page 32: Replacing Small Parts (User-Replaceable)

    Insert a small flat-blade screwdriver at the top of the cover and gently pry it Cover, modem port loose. To replace, insert the cover into the modem port opening. 2-10 Removal and Replacement HP Omnibook XE4400...

  • Page 33: Removing The Keyboard Cover/Speaker Assembly (User-Replaceable)

    Damaging either antenna PCA can degrade notebook performance. Reassembly Notes • If necessary, install a new label. • Insert the tabs of the keyboard cover/speaker assembly into the mating slots under the keyboard, and then press it into place. HP Omnibook XE4400 Removal and Replacement 2-11...

  • Page 34: Figure 2-7. Removing The Keyboard Cover/Speaker Assembly

    Screw, M2.5×5mm (2) Figure 2-7. Removing the Keyboard Cover/Speaker Assembly 2-12 Removal and Replacement HP Omnibook XE4400...

  • Page 35: Removing The Keyboard (User-Replaceable)

    • Lay the keyboard face down on the top case, forward of its normal position, then reconnect the keyboard cable. • Slide the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. HP Omnibook XE4400 Removal and Replacement 2-13...

  • Page 36: Figure 2-8. Removing The Keyboard

    Screw, M2.5×4mm (4) Figure 2-8. Removing the Keyboard 2-14 Removal and Replacement HP Omnibook XE4400...

  • Page 37: Removing The Button Cover (User-Replaceable)

    4. Remove the screws that secure the button cover to the top case. 5. Carefully remove the button cover from the top case, and then disconnect the underside motherboard cable. Screw, M2.5×4mm (2) Figure 2-9. Removing the Button Cover HP Omnibook XE4400 Removal and Replacement 2-15...
  • Page 38 • Make sure the metal contacts of the button cover cable faces the rear of the notebook. • Connect the button cover cable to the motherboard before installing the button cover. 2-16 Removal and Replacement HP Omnibook XE4400...

  • Page 39: Removing The Cd/Dvd Drive (User-Replaceable)

    4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive. Screw, M2.5×5mm (2) Figure 2-10. Removing the CD/DVD Drive HP Omnibook XE4400 Removal and Replacement 2-17...

  • Page 40: Removing The Display Assembly (Hp Authorized Service Providers Only)

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover/speaker assembly (page 2-11). 3. Remove the screws from the rear of the notebook.

  • Page 41: Figure 2-11. Removing The Display Assembly

    M2.5×6mm (8) Screws, Silver M2x4mm (2) Figure 2-11. Removing the Display Assembly Reassembly Note • When connecting the left and right antenna PCAs, make sure they are parallel with the display assembly hinges. HP Omnibook XE4400 Removal and Replacement 2-19...

  • Page 42: Removing The Top Case (Hp Authorized Service Providers Only)

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7). • Keyboard cover/speaker assembly (page 2-11).

  • Page 43: Figure 2-12. Removing The Top Case

    • When replacing the top case make sure all cables are clear of the motherboard standoffs. • Make sure the right antenna does not come into contact with any metal surface on the top case. HP Omnibook XE4400 Removal and Replacement...

  • Page 44: Removing The Floppy Drive (Hp Authorized Service Providers Only)

    Removing the Floppy Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7). • Keyboard cover/speaker assembly (page 2-11).
  • Page 45 • Connect the floppy drive cable to the motherboard with the blue tab facing the rear of the floppy drive. • Make sure you slip the floppy drive cable under the metal tab on the top case. HP Omnibook XE4400 Removal and Replacement 2-23...

  • Page 46: Removing The Infrared (I/R) Pca (Hp Authorized Service Providers Only)

    Removing the Infrared (I/R) PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7).

  • Page 47: Figure 2-14. Removing The I/R Pca

    • Make sure you lift up on the battery shield and then place the I/R PCA under it. • Make sure you route the I/R PCA cable over the battery shield as shown below. Screw, M2.5×4mm (2) Figure 2-14. Removing the I/R PCA HP Omnibook XE4400 Removal and Replacement 2-25...

  • Page 48: Removing The Audio Control Pca (Hp Authorized Service Providers Only)

    Removing the Audio Control PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7).

  • Page 49: Figure 2-15. Removing The Audio Control Pca

    Use care when handling the audio control PCA cable. Damaging the cable can degrade notebook performance. • Make sure the audio control PCA cable stays clear of the CD/DVD drive rail and motherboard standoffs. Screw, M2.5×4mm (2) Figure 2-15. Removing the Audio Control PCA HP Omnibook XE4400 Removal and Replacement 2-27...

  • Page 50: Removing The Pcmcia Socket (Hp Authorized Service Providers Only)

    Removing the PCMCIA Socket (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7). • Keyboard cover/speaker assembly (page 2-11).

  • Page 51: Removing The Esd Shield (Hp Authorized Service Providers Only)

    Removing the ESD Shield (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7). • Keyboard cover/speaker assembly (page 2-11).

  • Page 52: Figure 2-17. Removing The Esd Shield

    • Replace the OOD guide first, and then make sure the notch in the ESD shield slides into the corresponding opening in the OOD guide. • Use care when replacing the ESD shield to avoid damaging the USB port. Screw, M2.5×6mm (2) Standoffs (4) Figure 2-17. Removing the ESD Shield 2-30 Removal and Replacement HP Omnibook XE4400...

  • Page 53: Removing The Heatsink (With Fans) (Hp Authorized Service Providers Only)

    Removing the Heatsink (with Fans) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7).
  • Page 54 • Install the heatsink screws in this order: 1. Install all four screws lightly. 2. Fully tighten the screws in the order marked on the heatsink. 2-32 Removal and Replacement HP Omnibook XE4400...

  • Page 55: Removing The Cpu Module (Hp Authorized Service Providers Only)

    Removing the CPU Module (HP Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-7). • Keyboard cover/speaker assembly (page 2-11).

  • Page 56: Removing The Motherboard (Hp Authorized Service Providers Only)

    3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk.

  • Page 57: Figure 2-20. Removing The Motherboard

    • Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the mini-PCI card. HP Omnibook XE4400 Removal and Replacement 2-35...
  • Page 58 A for the automatic update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook—you might have to contact an HP support center to do this. 2-36...

  • Page 59: Replacing Components On A Bottom Case

    4. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case. 5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-21.

  • Page 60: Figure 2-22. Replacing The Antennas

    3. Make sure the right antenna PCA cable does not interfere with the battery latch mechanism. Figure 2-22. Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace a PCMCIA door, see the figure below. Figure 2-23. Removing a PCMCIA Door 2-38 Removal and Replacement HP Omnibook XE4400...

  • Page 61: Repairing The Bios Ic (Hp Authorized Service Providers Only)

    7. When the process completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.

  • Page 62: Figure 2-24. Boot-Block Jumper

    4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version. If necessary, download the latest BIOS version and reprogram the BIOS IC. Figure 2-24. Boot-Block Jumper 2-40 Removal and Replacement HP Omnibook XE4400...

  • Page 63: Removing Other Components (Hp Authorized Service Providers Only)

    • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5. Removing Omnibook XE4400 Components Component Removal Procedure Additional Steps...
  • Page 64 Button cover (page 2-15). antenna PCAs. CD/DVD (page 2-17). Display (page 2-18). Top case (page 2-20). See page 2-34. PCA, motherboard See page 2-29 Shield, ESD Socket, PCMCIA See page 2-28 2-42 Removal and Replacement HP Omnibook XE4400...

  • Page 65: Troubleshooting And Diagnostics

    Suggestions for troubleshooting (page 3-5). • Diagnostic tools e-Diagtools diagnostic program (page 3-17). Power-on self-test (page 3-20). Sycard PCCtest 450/460 PC card (page 3-25). Windows Management Instrumentation (page 3-26). BIOS Setup utility (page 3-27). HP Omnibook XE4400 Troubleshooting and Diagnostics...

  • Page 66: Troubleshooting

    Check for customer abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 67: Checking For Customer Abuse

    Table 3-1 on page 3-5 shows how you can use these tools to isolate the cause of the notebook’s problem. The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms. HP Omnibook XE4400 Troubleshooting and Diagnostics...

  • Page 68: Verifying The Repair

    Run the basic test of the e-Diagtools diagnostic program (page 3-17). –and– • Run tests that check the repaired function, such as those in e-Diagtools (page 3- Function Tests. 17). –and– • Failed Tests. Run any other tests that failed during troubleshooting. Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 69: Suggestions For Troubleshooting

    Port replicator Tests Tests Describes PCMCIA Tests IEEE 1394 AC adapter Status * Test might be available only on certain units. † Use an external keyboard to exercise the port. Run the external 101-key test. HP Omnibook XE4400 Troubleshooting and Diagnostics...

  • Page 70: Table 3-2. Troubleshooting Suggestions

    Does not boot from Make sure CD is bootable. CD/DVD drive. Make sure CD/DVD is CD in CD/DVD installed and connected Use BIOS Setup to check Motherboard. drive. correctly. default boot order. Restart notebook. Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 71 Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor...
  • Page 72 General problems. Close all applications before entering (or allowing notebook to enter) Standby or Hibernate mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 73 Vertical crack near Usually caused by Declared to be caused by center of display. closing display with customer abuse. pencil-sized object on keyboard. Scratched display Declared to be caused by glass. customer abuse. HP Omnibook XE4400 Troubleshooting and Diagnostics...
  • Page 74 Windows. Floppy drive General problems. No response from floppy Floppy drive. Make sure floppy drive is drive. installed and connected Motherboard. correctly. 3-10 Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 75 DVD not playing insertion, dirt, or damage. properly. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any Restart notebook.
  • Page 76 Device Manager. Motherboard. cable is connected. Test audio with e-Diagtools diagnostics. Sound does not Use an external microphone. Button cover. record. Check software controls. Motherboard. Test audio with e-Diagtools diagnostics. 3-12 Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 77 Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
  • Page 78 Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. 3-14 Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 79 Check thermal contact Make sure air vents are not between CPU and heatsink. blocked. Replace thermal pad if needed. Games and other programs that drive CPU usage toward 100% can contribute. HP Omnibook XE4400 Troubleshooting and Diagnostics 3-15...
  • Page 80 Reset notebook (see page 1- Accessories Port replicator Check notebook’s power Port replicator. Port replicator is not problems. supply. repairable, and must be Motherboard. exchanged. Check settings in BIOS Setup. 3-16 Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 81: Diagnostic Tools

    The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded. Updating e-Diagtools You can download the latest version of e-Diagtools using e-Diagtools for Windows. HP Omnibook XE4400 Troubleshooting and Diagnostics 3-17...
  • Page 82 1. Click Start, Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program.
  • Page 83 • e-Diagtools Support Ticket on page 3-18. • Replaceable Module Diagram on page 1-12 • Functional Structure Description on page 1-13 This combined information should enable you to determine which of the notebook’s components require service. HP Omnibook XE4400 Troubleshooting and Diagnostics 3-19...

  • Page 84: Power-On Self-Test

    1-2-2-1 Initialize keyboard controller. 1-2-2-3 BIOS ROM checksum. 1-2-2-4 Initialize cache before memory Auto size. 1-2-3-1 8254 timer initialization. 1-2-3-3 8237 DMA controller initialization. 1-2-4-1 Reset Programmable Interrupt Controller. 1-3-1-1 Test DRAM refresh. 3-20 Troubleshooting and Diagnostics HP Omnibook XE4400...
  • Page 85 Initialize Extended BIOS Data Area. 3-1-3-4 Test and initialize PS/2 mouse. 3-1-4-1 Initialize floppy controller. 3-1-4-4 Determine number of ATA drives (optional). 3-2-1-1 Initialize hard-disk controllers. 3-2-1-2 Initialize local-bus hard-disk controllers. 3-2-1-3 Jump to UserPatch2. HP Omnibook XE4400 Troubleshooting and Diagnostics 3-21...
  • Page 86 Initialize System Management Manager. 4-4-2-1 Output one beep. 4-4-2-2 Clear Huge Segment. 4-4-2-3 Boot to Mini DOS. 4-4-2-4 Boot to Full DOS. 1 long, Improper video configuration (replace motherboard) or external ROM checksum failure. 2 short 3-22 Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 87: Table 3-4. Post Messages

    02D0 System cache error – Cache disabled RAM cache failed and BIOS disabled the cache. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. HP Omnibook XE4400 Troubleshooting and Diagnostics 3-23...
  • Page 88 (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen. Press <F2> to enter Setup Optional message displayed during POST. PS/2 Mouse: PS/2 mouse identified. 3-24 Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 89: Sycard Pcctest 450/460 Pc Card (Optional)

    Table 3-5. Sycard PCCtest Commands Slot PCMCIA PC card (16-bit) test CardBus (32-bit) test (PC card configuration header) (CardBus configuration header) Omnibook XE4400 Upper pct450-v-1-b80 testcb-v-1-b80 Lower pct450-v-0-b80 testcb-v-0-b80 (PCI 1520) HP Omnibook XE4400 Troubleshooting and Diagnostics 3-25...

  • Page 90: Windows Management Instrumentation (Wmi)

    Installing the WMI Package The WMI package is either preinstalled on the notebook’s hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used.

  • Page 91: Bios Setup Utility

    Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: •...
  • Page 92 Updating the Notebook’s BIOS Hewlett-Packard might from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-39). 3-28 Troubleshooting and Diagnostics HP Omnibook XE4400...

  • Page 93: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the Omnibook XE4400 and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-5). HP Omnibook XE4400 Replaceable Parts...

  • Page 94: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts HP Omnibook XE4400...

  • Page 95: Table 4-1. Omnibook Replaceable Parts

    F4640-60909 Keyboard, Belgium F4640-60910 Keyboard, Czech/English F4640-60911 Keyboard, Danish F4640-60912 Keyboard, French/Canada F4640-60914 Keyboard, French F4640-60913 Keyboard, German F4640-60915 Keyboard, Greek F4640-60916 Keyboard, Hebrew F4640-60917 Keyboard, Hungary F4640-60918 Keyboard, Iceland F4640-60919 Keyboard, International English F4640-60920 HP Omnibook XE4400 Replaceable Parts...
  • Page 96 OOD guide, and modem/audio PCA, does not include CPU) PCA, Modem/Audio F4665-60927 16 Shield, ESD F4665-60913 13 Socket, PCMCIA F4665-60912 19 Tray, HDD (includes HDD frame, interface connector, F4640-60904 four mounting screws, plastic door) Replaceable Parts HP Omnibook XE4400...

  • Page 97: Table 4-2. Accessory Replaceable Parts

    Case, Top F4665-60908 Case, Top 8120-6312 Cord, power (Australia) 8120-6313 Cord, power (U.S., Canada, Taiwan) 8120-6314 Cord, power (Europe) 8120-6316 Cord, power (Japan) 8120-0702 Cord, power (India) 8120-6317 Cord, power (South Africa) 8120-8367 Cord, power (Argentina) HP Omnibook XE4400 Replaceable Parts...
  • Page 98 Keyboard, Norway F4640-60924 Keyboard, Portugese F4640-60925 Keyboard, Russian F4640-60926 Keyboard, Spanish F4640-60927 Keyboard, Sweden/Finnish F4640-60928 Keyboard, Swiss F4640-60929 Keyboard, Traditional Chinese F4640-60930 Keyboard, Turkish F4640-60931 Keyboard, United Kingdom F4640-60932 Keyboard, US, English F4665-60903 Keyboard Cover/Speaker Assembly Replaceable Parts HP Omnibook XE4400...
  • Page 99 Panel, Wireless w/ IR, w/ button F4665-60923 PCA, Audio Control F4640-60946 PCA, I/R F4665-60916 PCA, Motherboard, Pentium DT F4640-60917 PCA, Motherboard, Pentium DT F4665-60927 PCA, Modem/Audio F4640-60905 Port Replicator F4665-60913 Shield, ESD F4665-60904 Socket, PCMCIA F4640-60904 Tray, HDD HP Omnibook XE4400 Replaceable Parts...

  • Page 101: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 102: Hewlett-Packard Display Quality Statement

    HP Omnibook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 103: Table 5-1. Omnibook Xe4400 Lcd Guidelines

    Table 5-1. Omnibook XE4400 LCD Guidelines Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: 7 or more single bright dots. • Bright dots 7 or more single dark dots. Dark dots • 9 or more total (bright and dark combined) defective dots.

  • Page 104: Service Notes And Obsolete Parts

    Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership web site—see page vii. Reference Information HP Omnibook XE4400...
  • Page 106 Part Number Printed in U.S.A. 4/02 F4665-90024...

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