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UltraView PTZ
38
User Manual
Troubleshooting
This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your Interlogix product and offers technical support contacts in case you need assistance.
Common issues
The following are the most common troubleshooting issues and their solutions:
• I cannot control the camera.
This may be due to an incorrect address or a problem with RS-422 data lines. See the UltraView PTZ
Installation Manual for information on how to correctly set the PTZ unit's address. If that does not resolve
the matter, check the RS-422 data communication lines to the camera.
• I can control the camera, but it is acting strangely.
This is likely a general failure. You can perform a restart from the controlling device, as long as you have
control. To restart the camera, do the following:
1. Switch the keypad to the camera site you wish to reset.
2. Press and hold the set button until Enter programming code appears.
3. Press 1, 4, 7, 6, seq on the keypad.
4. You will see Reset to defaults appear in the keypad window. Press iris + to proceed.
Note: Despite the term Reset to defaults, this action does not reset any settings on the camera. It will only restart
the camera, as if you had cycled the power at the camera.
5. Press 3 for camera.
6. You will see Reset camera X? Are you sure? where X refers to the camera that the keypad was set to
before entering 1, 4, 7, 6, seq. Press iris + to proceed. The camera will reset.
If problems persist after restarting, there may be an issue with communication or power cables. Check the
data communication lines and power to the camera.
• I am having trouble programming a ShadowTour.
The protocol for specific mappings to keypads or functionality may be incorrectly addressed. Check the
protocol tables in the UltraView PTZ Installation Manual and check the specific protocol or keypad
documentation.
For more information on how to program a Shadow Tour, see
• I cannot make the camera return to a tour or preset after a timeout period.
The protocol for specific mappings to keypads or functionality may be incorrectly addressed. Check the
protocol tables in the UltraView PTZ Installation Manual and check the specific protocol or keypad
documentation.
Make sure the autoreturn is set up correctly. See
• I cannot program autopan functionality.
To set the speed and settings for autopan, see
ShadowTours
Auto Return
on page 10 for instructions.
Autopan speed
on page 9.
on page 27.
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Table of Contents
Troubleshooting
