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Problems with Faxing
No fax transmission
No dial tone when lifting the headset
Fax transmissions are constantly interrupted.
Fax transmission to a fax number is not possible.
Faxes sent are of poor quality.
No fax reception
You hear a whistling tone or silence in the handset.
Problems with Printing
No printing
Printing is interrupted.
Copy is blank or the recipient has received a blank sheet
The device produces white lines when printing.
The device produces black lines when printing.
The device makes a noise during printing.
Received faxes and copies are too light.
Check the installation of the device. Check that the device
is connected to the mains.
Connect the telephone cable to the socket marked LINE.
Insert the telephone plug into your PTT line socket.
If possible test your device in another telephone line before
you contact technical customer services.
Follow the instructions on the display.
Try to send the fax manually:
Press μ and dial the number. If the recipient is using an
answering machine, wait until you hear a whistling tone.
Press o.
It is possible that the recipient's device is not ready to re-
ceive.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready to
receive (whistling tone or silence). You can eavesdrop while
the connection is establish (page 14).
Modify the resolution.
Test the device by making a copy of the document. If the
device is in order, the device of the recipient might be de-
fective.
Test the scanner by printing the functions list (press ¨, 1
and OK). If the function list is printed perfectly, it is pos-
sible the scanner is dirty or defective. Clean the scanner.
Check whether the manual fax reception mode is set. The
device will not receive faxes on its own (page 29).
The call is a fax. Press o on the device. Press *5 on the
additional telephone. Hang up.
Paper or document jam, no paper or toner cartridge.
Follow the instructions on the display.
Insert the documents face down into the document feeder.
Clean the toner drum with a soft cloth.
Clean the scanner (also see chapter Cleaning, page 34).
The toner cartridge is damaged and must be replaced. Use
only original consumable materials.
The toner cartridge is almost empty and must be replaced.
Use only original consumable materials.
The sender's device is not set optimally.
If the copy is also too light the toner is almost all gone and
must be replaced. Use only original consumable materials.
EN
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