DEC a-Series Installation And Setup Manual page 42

Customer Support
Web inquiry, please fill in the following checklist prior to placing a call to ensure that the
customer support staff have the information necessary to process your request.
BEFORE YOU CALL, fill in the following information:
Today's date
Customer company name
Address
Contact name
Phone number
System model number
Serial number
Date of purchase
Software platform and version
Layered software applications
System configuration
Problem description
Customer impact
Solutions attempted so far
4–2 Installation and Setup Guide
CPU/MLB/revision:
Firmware
Console SRM:
PALcode VMS:
OSF:
BIOS SRM:
ARC:
Riser card/revision:
Memory/size (in total MB):
Graphics cards:
Number of drives/revision:
Power supply/revision:
Monitor type:
When did the problem start?
Is the system new?
Did the problem start after an upgrade?
Some time after installation?
Is the error repeatable?
Does the error happen occasionally?
Intermittently?
Are there any network-related issues?
Is the system running? Down?
What diagnostics have been used for testing?
(POST, boot operating system, etc.)
What hardware has been replaced?