Logging Equipment; System Troubleshooting - DEC a-Series Installation And Setup Manual

Troubleshooting
•
Pay close attention to any error message that appears on your screen. If the error
message is hardware related, refer to the troubleshooting tables later in this chapter for
recommended actions.
If the error message is operating system-related, refer to online Help and the
appropriate operating system documentation supplied with your computer.
•
README files might be factory installed, on the CD-ROM disk, or as printed
material. This README information can help you setup, configure, and operate your
computer.
NOTE: If DIGITAL support tells you to return a failed component, pack it in its original
container and then return it to DIGITAL or your DIGITAL authorized distributor as
instructed.
•
Check that the power indicator is on and that the fan is running.
•
Check the power indicator on the monitor. Also, check the monitor, keyboard, and
mouse cables to ensure that they are connected and seated properly.
•
Contact DIGITAL Services or your service provider for software- or hardware-related
problems.

Logging Equipment

Record all model numbers and serial numbers of your hardware components in the
Checklist portion of Chapter 4, Customer Support.
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System Troubleshooting

Table 3-1 lists how to identify and solve problems that could occur with your system, disk
drive, audio, and monitor.
3–2 Installation and Setup Guide