HP EliteBook 8570w Maintenance And Service Manual
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HP EliteBook 8570w Maintenance And Service Manual

Mobile workstation
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HP EliteBook 8570w Mobile Workstation
Maintenance and Service Guide

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Summary of Contents for HP EliteBook 8570w

  • Page 1 HP EliteBook 8570w Mobile Workstation Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External Component Identification ..................8 Top ............................8 TouchPad ......................... 8 Lights ........................10 Buttons and fingerprint reader (select models only) ............11 Keys ........................13 Front ............................. 14 Right ............................ 16 Left ............................
  • Page 6 Drive handling ..................49 Grounding guidelines ....................50 Electrostatic discharge damage ..............50 Packaging and transporting guidelines ........51 Workstation guidelines .............. 51 Equipment guidelines ..............52 Component replacement procedures ..................53 Service tag ......................53 Battery ........................54 Display panel (non-DreamColor) ................55 SIM ........................
  • Page 7 Battery latch ......................128 Display assembly ....................130 5 Computer Setup ......................139 Windows 8 ......................... 139 Using Computer Setup ................... 139 Starting Computer Setup ................. 139 Navigating and selecting in Computer Setup ..........139 Restoring factory settings in Computer Setup ..........140 Updating the BIOS .................
  • Page 8 Remove everything and reinstall Windows ..........160 Using HP Software Setup ................ 161 Windows 7 ......................... 161 Creating recovery media with HP Recovery Disc Creator ..........162 Creating recovery media ................. 162 Backing up your information ................... 162 Performing a system recovery ................. 163 Using the Windows recovery tools ............

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 8570w Mobile Workstation Processors Intel® Core™ processors Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80- GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-...
  • Page 10 Includes display panel cable, 3 WLAN antenna and cables, and 2 ● WWAN antenna and cables Not available with HP Mobile Broadband ● 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color (1920 x 1080 resolution, 210 nits, 109% CG) 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam...
  • Page 11 Category Description Primary location hard drive Customer-accessible Supports RAID 0/1 Supports the following 7.0 mm, 9.5-mm SATA hard drives (6.35 cm (2.50 in) ) 750 GB, 7200 rpm ● 500 GB, 7200 rpm ● 500 GB, 7200 rpm Self Encrypting Drive ●...
  • Page 12 Subscriber identity module (SIM) security (customer-accessible in battery bay) Supports “no WWAN” option Integrated personal area network (PAN) options by way of Bluetooth® module: HP Integrated Module with Bluetooth 2.1 Wireless Technology Supports “no WPAN” option External media card One ExpressCard/54 slot...
  • Page 13 8-cell 2.8 Ah (83 Wh) Li-ion battery 8-cell 2.8 Ah (75 Wh) Li-ion battery (1000 cycle 3 yr. warranty) Support for 9-cell (73 Wh) polymer HP ST09 Extended Life Battery (does not support HP Fast Charge) Support for 9-cell (100 Wh) cylindrical HP BB09 Ultra-Capacity Extended...
  • Page 14 Category Description Security (continued) Trusted Platform Module (TPM) V.1.2 Preboot authentication (password, smart card) Operating system Preinstalled: Windows 8 Professional 64 with Microsoft Basics (Canada, Japan, ● and the United States only) Windows 8 Professional 64 DPK with Windows 7 Professional 64 and ●...
  • Page 15 Category Description Operating system (continued) Certified: Microsoft WHQL ● Red Hat Enterprise Linux (RHEL) 6.x 64-bit ● SuSE Linux Enterprise (SLED) Service Pack 2 64-bit ● Web-only support: Windows 8 Professional 32 ● Windows 7 Enterprise 64 and 32 ● Windows 7 Ultimate 64 and 32 ●...

  • Page 16: External Component Identification

    External Component Identification TouchPad Component Description Left pointing stick button Functions like the left button on an external mouse. Center pointing stick button Functions like the center button on an external mouse. Pointing stick Moves the pointer and selects or activates items on the screen.
  • Page 17 Component Description TouchPad zone Moves the pointer and selects or activates items on the screen. TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.

  • Page 18: Lights

    Lights Component Description TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light On: Caps lock is on. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...

  • Page 19: Buttons And Fingerprint Reader (Select Models Only)

    Settings, and then select Power Options. Windows 7—Select Start > Control Panel > ● System and Security > Power Options. For more information, see the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
  • Page 20 Component Description Volume mute button Mutes and restores speaker sound. Web browser button When Windows is running, press the button to open the default Web browser. Calculator button Activates the calculator function. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. . NOTE: fn12 is for models with backlit keyboards. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the...

  • Page 22: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.
  • Page 23 Component Description Media Card Reader Supports the following digital card formats: MultiMediaCard ● MultiMediaCardplus (MMC+) ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card ● Speakers (2) Produce SRS Premium Sound (select models only). NOTE: To use the SRS Premium Sound software: Windows 8—From the Start screen, type SRS, and...

  • Page 24: Right

    Right Component Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 25: Left

    USB device. USB 2.0 port Connects an optional USB device. For more information about USB devices, see the HP Notebook Reference Guide. USB charging port Connects an optional USB 2.0 compatible device 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

  • Page 26: Rear

    Rear Component Description RJ-11 (modem) jack Connects a modem cable. Power connector Connects an AC adapter. Chapter 2 External Component Identification...

  • Page 27: Display

    Windows 7—Select Start > All Programs > ● Communication and Chat > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 28: Bottom

    Bottom Component Description Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery release latch Releases the battery. Accessory battery connector Connects an optional accessory battery. Docking connector Connects an optional docking device.
  • Page 29 Component Description Bluetooth compartment Contains a Bluetooth device (select models only). Service door Provides access to the hard drive, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices...

  • Page 30: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name The name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor For use in computer models without webcams 653277-001 For use in computer models with webcams 653278-001 Keyboard with numeric keypad and pointing stick (includes keyboard cable and pointing stick cable): Keyboard with backlight for use only on computer models equipped with the Windows 8 operating system (includes backlight cable): For use in Belgium...
  • Page 33 Item Description Spare part number For use in France 703151-051 For use in Germany 703151-041 For use in Greece 703151-151 For use in Hungary 703151-211 For use in Iceland 703151-DD1 For use in India 703151-D61 For use in Israel 703151-BB1 For use in Italy 703151-061 For use in Japan...
  • Page 34 Item Description Spare part number For use in Denmark 690647-081 For use in France 690647-051 For use in Germany 690647-041 For use in India 690647-D61 For use in Italy 690647-061 For use in Latin America 690647-161 For use in the Netherlands 690647-B31 For use in Norway 690647-091...
  • Page 35 Item Description Spare part number For use in Latin America 690648-161 For use in the Netherlands 690648-B31 For use in Norway 690648-091 For use in Northwest Africa 690648-FP1 For use in Portugal 690648-131 For use in Romania 690648-271 For use in Russia 690648-251 For use in Saudi Arabia 690648-171...
  • Page 36 Item Description Spare part number Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz 703266-002 FSB, 8.0-MB L3 cache, 45 W) i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 681284-002 Cache, 8 threads, 45W Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz;...
  • Page 37 Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3×3 WiFi Adapter 572511-001 Intel Centrino Ultimate-N 6300 Combo Adapter 698588-001 (25) WWAN module HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001...
  • Page 38 Item Description Spare part number (27) Hard drive 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634925-001 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm, 7-mm 634862-001 Solid-state drive 256 GB SATA III solid-state drive (SSD) SED 694683-001 180 GB SATA II SSD 694684-001...

  • Page 39: Display Components

    Webcam module 699687-001 Display cover (included in raw panel support kit, spare part number 690632-001) HP Logo Kit (not illustrated, includes cables) 652666-001 Cable routing tray (included with the plastics kit, spare part number 684794-001) WLAN antennas and cables (not illustrated, included in the cable kit, spare part number 690623-001. For...

  • Page 40: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit: 652664-001 Battery cover SD Card blank Optical drive weight saver Display latch button RJ-11 jack cover ExpressCard blank Inverter cover (2 are included, one for models with DreamColor and one for models without DreamColor) Chapter 3 Illustrated parts catalog...

  • Page 41: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit: 690623-001 WWAN antenna WLAN antenna Bluetooth module cable RJ11 connector cable RJ45 connector cable Power connector cable TouchPad cable Cable Kit...

  • Page 42: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drive DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653022-001 DVD-ROM Drive 653019-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Hard drive 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm...

  • Page 43: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 200-W AC adapter 693708-001 150-W AC adapter 693707-001 120-W AC adapter 645156-001 Power cord, 3-pin For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Bulgaria 490371-021 For use in Denmark 490371-081...
  • Page 44 Description Spare part number For use in Japan 491683-291 For use in North America 491683-001 For use in the People's Republic of China 491683-AA1 For use in Saudi Arabia 491683-171 For use in South Africa 491683-AR1 For use in South Korea 491683-AD1 For use in Switzerland 491683-111...

  • Page 45: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 390632-001 Mouse 434594-001 Optical travel mouse 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin) 490371-081...
  • Page 46 9-cell, 3.0-Ah (100-Wh) Li-ion ultra-capacity extended life battery 634089-001 9-cell, 2.8-Ah (73-Wh) Li-ion extended life battery 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634862-001 320 GB, 7200 rpm hard drive (includes hard drive bracket and screws) 634925-001 500 GB, 7200 rpm hard drive (includes hard drive bracket and screws)
  • Page 47 Smart card bracket 652972-001 2 GB PC3-12800, 1600 MHz, DDR3 655547-001 Drive upgrade bay 655792-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology 668969-001 HP hs2350 HSPA+ Mobile Broadband Module 669832-001 Broadcom 43228 802.11a/b/g/n 2x2 Wi-Fi Adapter 670034-001 8 GB PC3-12800, 1600 MHz, DDR3...
  • Page 48 Spare part Description number 690628-001 Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690629-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690631-001 Integrated fingerprint reader 690632-001...
  • Page 49 Spare part Description number 690647-061 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Italy 690647-081 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Denmark 690647-091 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer...
  • Page 50 Spare part Description number 690648-071 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Spain 690648-081 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Denmark 690648-091 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models...
  • Page 51 Spare part Description number 690648-BA1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Slovenia 690648-BB1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Israel 690648-BG1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models...
  • Page 52 Description number 699687-001 Webcan module 702080-001 HP un2430 EV-DO/HSPA Mini Card 702081-002 Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material) 702840-002 Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W;...
  • Page 53 Spare part Description number 703149-AD1 Keyboard with backlight, numeric keypad, and pointing stick for use only on computer models equipped with the Windows 8 operating system in South Korea (includes backlight cable, keyboard cable, and pointing stick cable) 703149-B31 Keyboard with backlight, numeric keypad, and pointing stick for use only on computer models equipped with the Windows 8 operating system in the Netherlands (includes backlight cable, keyboard cable, and pointing stick cable) 703149-B71...
  • Page 54 Spare part Description number 703151-161 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Latin America (includes keyboard cable and pointing stick cable) 703151-171 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Turkey (includes keyboard cable and pointing stick cable) 703151-201 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the...
  • Page 55 703266-002 Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W; includes replacement thermal material) 705053-001 128-GB SATA III solid-state drive 710789-001 HP hs2350 HSPA+ Mobile Broadband Module Sequential part number listing...

  • Page 56: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 57: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 58: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 59: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 60: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 61: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. IMPORTANT: There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 62: Battery

    Battery Description Spare part number 8-cell, 83-Wh Li-ion battery 632427-001 8-cell, 75-Wh Li-ion battery 632425-001 9-cell, 73-Wh Li-ion extended life battery 634089-001 9-cell, 100-Wh Li-ion ultra-capacity extended life battery 634087-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Display Panel (Non-Dreamcolor)

    Display panel (non-DreamColor) Description Spare part number HD+ WVA display panel 690644-001 FHD WVA display panel 694681-001 NOTE: The display panel can be removed separately from the display assembly only on non-Dream Color Models. . Before removing the display panel, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 64 Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover.
  • Page 65 Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2). Disengage the display panel from the base enclosure by closing the display enclosure to 45 degrees while holding the sides of the display panel. Component replacement procedures...
  • Page 66 Remove the two pieces of tape (1) and (2) that secure cables to the back of the display panel. Carefully disconnect the cable from the connector. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side).

  • Page 67: Sim

    NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 68: Service Door

    Service door Description Spare part number Service door 652648-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 69 Remove the service door (5). Component replacement procedures...

  • Page 70: Memory Modules (Under Service Door)

    Memory Modules (under service door) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots. In this case, the primary memory is located under the keyboard and expansion memory is located under the service door. A computer having a system board with spare part number 690642-001 or 696440-001 has two memory module slots.
  • Page 71 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 72: Rtc Battery

    RTC battery Description Spare part number RTC battery 652650-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 43228 802.11 a/b/g/n Wi-Fi 2×2 Adapter 669832-001 Intel Centrino Advanced N 6205 802.11 a/b/g/n 2×2 WiFi Adapter 631954-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3×3 WiFi Adapter 572511-001...
  • Page 74 Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN module “Main” terminal. The WLAN antenna cable marked with [2] is connected to the WLAN module “Aux” terminal.
  • Page 75 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 76: Wwan Module

    WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card...
  • Page 77 Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 78: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the cable kit, spare part number 690624-001. For information about cable kit contents, see Cable Kit on page Description Spare part number Bluetooth module...
  • Page 79 Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module. Component replacement procedures...

  • Page 80: Hard Drive

    Hard drive Description Spare part number 750 GB, 7200 rpm hard drive 633252-001 500 GB, 7200 rpm hard drive 634925-001 500 GB, 7200 rpm , SED hard drive 683801-001 320 GB, 7200 rpm hard drive 634862-001 256 GB SATA III SED SSD 694683-001 180 GB SATA II SSD 694684-001...
  • Page 81 Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer. Open the smart card reader door until it rests on its hinges (1). Remove three Phillips spring-loaded screws (2) that secure the hard drive to the computer. Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4) from the hard drive bay.
  • Page 82 Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 83: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes door and cable) 652672-001 Before removing the smart card reader, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer.
  • Page 84 Reopen the door, tilt the door towards you (1), and then lift the smart card reader door straight up from the computer (2). If it is necessary to replace the smart card reader, remove the two Phillips screws (1) that secure the smart card reader to the smart card reader door.

  • Page 85: Upgrade Bay Device

    Upgrade bay device Optical drive NOTE: Computer models may be equipped with an optical drive or an upgrade bay hard drive. All optical drive spare part kits include an optical drive bezel. To remove the optical drive, see below. To remove the upgrade bay hard drive, see following section. Description Spare part number DVD-ROM Drive...

  • Page 86: Upgrade Bay Hard Drive

    Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the three Phillips screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2).
  • Page 87 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 54). Remove the service door (see Service door on page 60).
  • Page 88 If it is necessary to remove the hard drive, position the upgrade bay bezel with the front toward you. Loosen the two captive screws (1) that secure the hard drive to the bezel. Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3). Reverse this procedure to install a hard drive in the upgrade bay.

  • Page 89: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable, numeric keypad, pointing stick, and pointing stick cable. For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight for use only on computer models For use in the Netherlands 703149-B31 equipped with the Windows 8 operating system (includes...
  • Page 90 For use in country/region Spare part For use in country/region Spare part number number For use in Japan 703151-291 For use in the United Kingdom 703151-031 and Singapore For use in Latin America 703151-161 For use in the United States 703151-001 Keyboard with backlight for use only on computer models For use in the Netherlands...

  • Page 91: Remove The Keyboard

    For use in country/region Spare part For use in country/region Spare part number number For use in Japan 690648-291 For use in the United Kingdom 690648-031 and Singapore For use in Latin America 690648-161 For use in the United States 690648-001 Before removing the keyboard, follow these steps: IMPORTANT:...
  • Page 92 Insert a small, blunt tool into the release hole, and press on the keyboard until it disengages from the base enclosure. NOTE: The center of the keyboard is the release point. If the keyboard does not easily disengage, press on the keyboard through the opening in the upgrade bay area. Turn the opened computer right-side up, with the front toward you.

  • Page 93: Memory Modules (Under Keyboard)

    Release the ZIF connector for the keyboard cable (3), and then disconnect the cable from the system board (4). If so equipped, release the ZIF connector for the keyboard backlight cable (5) and then disconnect the cable from the system board (6). Remove the keyboard.
  • Page 94 Before removing a memory module, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Top Cover

    Top cover The top covers include TouchPad button and bracket. Description Spare part number For use on computer models with a fingerprint reader 652652-001 Before removing the top cover, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 96 Remove the following screws that secure the top cover to the base enclosure: Three Phillips screws from the Upgrade bay (1). ● Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay (2). ●...
  • Page 97 Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 98: Power Button Board

    Power button board Description Spare part number Power button board 690634-001 Before removing the power button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the two Torx 8 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 100: Function Button Board

    Function button board Description Spare part number Function button board (includes cable) 690635-001 Before removing the function button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 101 Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board. Component replacement procedures...

  • Page 102: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 690631-001 Before removing the fingerprint reader board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 103 Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board. Component replacement procedures...

  • Page 104: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (included with top cover, spare part number 652652-001) Before removing the TouchPad button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 105 Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 106: Vga Port Board

    VGA port board Description Spare part number VGA port board 690641-001 Before removing the VGA port board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 107 Lift and remove the VGA port board from the base enclosure. Reverse this procedure to install the VGA port board. Component replacement procedures...

  • Page 108: Fan And Heat Sink Assembly

    Fan and heat sink assembly Description Spare part number Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690628-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690629-001...
  • Page 109 Lift the fan and heat sink assembly from the base enclosure (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits.

  • Page 110: Graphics Card

    Graphics card NOTE: All graphics card spare part kits include replacement thermal material. Description Spare part number NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3) 690637-001 NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3) 690638-001 AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5) 690639-001 Before removing the graphics card, follow these steps: IMPORTANT:...
  • Page 111 Remove the graphics card (2) by sliding it away from the slot at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits.

  • Page 112: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0- 703266-002 MB L3 cache, 45 W) i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 681284-002 Cache, 8 threads, 45W Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz;...
  • Page 113 Top cover (see Top cover on page 87). Fan and heat sink assembly (see Fan and heat sink assembly on page 100). Remove the processor: Position the computer right-side up, with the front toward you. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click.

  • Page 114: Audio/Usb 3.0 Board

    Audio/USB 3.0 board Description Spare part number Audio/USB 3.0 board (select models only) 690636-001 Before removing the audio/USB 3.0 board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer.
  • Page 115 Disconnect the audio/USB 3.0 board (2) from the system board by lifting it out at an angle. Reverse this procedure to install the audio/USB 3.0 board. Component replacement procedures...

  • Page 116: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the cable kit, spare part number 690623-001. For information about cable kit contents, see Cable Kit on page Description Spare part number 56k v.92 MDC data/fax modem module...
  • Page 117 Disconnect the modem module (3) from the system board by lifting it straight up. Reverse this procedure to install the modem module. Component replacement procedures...

  • Page 118: Speakers

    Speakers Description Spare part number Speaker kit 652669-001 Before removing the speakers, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 119 Slide the display latch lock to the left and remove by pulling straight up from the base enclosure (4). Remove the display latch spring buttons: In the lower right corner of the base enclosure, remove the two Torx 8 screws (1) that secure the display latch spring button to the base enclosure.
  • Page 120 Disconnect the speaker cable (2) from the system board. Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure. Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 121: Expresscard/Usb 2.0 Assembly

    ExpressCard/USB 2.0 assembly Description Spare part number ExpressCard/USB 2.0 assembly 652680-001 Before removing the ExpressCard/USB 2.0 assembly, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 122 Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the ExpressCard/USB 2.0 assembly. Chapter 4 Removal and replacement procedures...

  • Page 123: Northbridge Chip Heat Sink

    Northbridge chip heat sink Description Spare part number Northbridge chip heat sink NOTE: The Northbridge chip heat sink is included with the base enclosure assembly, spare part number 698946-001. Before removing the Northbridge chip heat sink, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 124 Remove the Northbridge chip heat sink from the system board (2). Reverse this procedure to install the Northbridge chip heat sink. Chapter 4 Removal and replacement procedures...

  • Page 125: System Board

    System board NOTE: All system board spare part kits include replacement thermal material and VGA support bracket. NOTE: Models that support quad-core processors have four memory slots. Models that support dual- core processors have two memory slots. Description Spare part number For use with quad-core processors and the Windows 8 Professional operating system in all countries 690643-601 except China and Russia...
  • Page 126 Top cover (see Top cover on page 87). Fan and heat sink assembly (see Fan and heat sink assembly on page 100). Audio/USB 3.0 board (see Audio/USB 3.0 board on page 106). Speakers (see Speakers on page 110). ExpressCard/USB 2.0 assembly (see ExpressCard/USB 2.0 assembly on page 113).
  • Page 127 Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcam cable (4). Remove the Phillips screw (1) that secures the smart card reader to the system board. Remove the three Torx 8 screws (2) that secure the system board to the base enclosure. Remove the two Torx 8 screws (3) that secure the system board to the optical drive connector.

  • Page 128: Rj-45 Connector Cable

    Reverse this procedure to install the system board. RJ-45 connector cable NOTE: The RJ-45 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-45 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 129 Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable. Component replacement procedures...

  • Page 130: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the cable kit, spare part number 690623-001. Before removing the power connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 131 Remove the power connector cable from the enclosure (3). Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 132: Rj-11 Connector Cable

    RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-11 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 133 Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure. Remove the RJ-11 connector cable from the base enclosure. Reverse this procedure to install the RJ-11 connector cable. Component replacement procedures...

  • Page 134: Service Door Latch

    Service door latch NOTE: The service door latch is included with the battery latch kit , spare part number 690633-001. Before removing the service door latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 135 Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service door latch. Reverse this procedure to install the service door latch. Component replacement procedures...

  • Page 136: Battery Latch

    Battery latch NOTE: The battery latch is included with the battery latch kit , spare part number 690633-001. Before removing the battery latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 137 Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch. Component replacement procedures...

  • Page 138: Display Assembly

    Display assembly Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor: For use in computer models without webcams 690627-001 For use in computer models with webcams 690626-001 NOTE: It is not necessary to remove the display panel in order to remove the display assembly. However, for access to the webcam module, WLAN module, or WWAN module, you must remove the display panel.
  • Page 139 Lift the display hinge cover (2) straight up and remove it. The display hinge cover is available using spare part number 652657-001. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the computer. Position the computer upside down, with the front toward you. Component replacement procedures...
  • Page 140 Remove the WLAN and WWAN antenna cables (1) from the routing tabs (2) in the base enclosure. Thread the WLAN and WWAN antenna cables (1) through the hole and then back up underneath the system board, unhook the antenna cables from the retaining tabs (2). Remove the four Torx 8 screws (1) from the brackets.
  • Page 141 Lift the display assembly straight up from the base enclosure and remove it. NOTE: For a hinge-up display assembly replacement, reverse these procedures to reinstall the display assembly. Remove the display bezel: Remove the two rubber pads (1) that cover the display panel screws. Component replacement procedures...
  • Page 142 Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover.
  • Page 143 Remove the display bezel from the display back cover (4). If it is necessary to remove the cable routing tray, remove the three Phillips screws (1) that secure the cable routing tray to the display enclosure, then pull the cable routing tray towards you (2). The cable routing tray is available in the Plastics kit, spare part number 684794-001.
  • Page 144 Remove the six Torx 8 screws that secure the display panel to the display enclosure. If it is necessary to replace the display hinges, Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). The left and right display hinges are available using spare part number 652646-001.
  • Page 145 If it is necessary to replace the webcam module from the display enclosure, lift the webcam module straight up (1), then pull the connector for the webcam cable and disconnect the cable (2). If it is necessary to replace the webcam cable, release the tape securing the cable to the display cover (1), and then remove the cable (2).
  • Page 146 If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover.

  • Page 147: Computer Setup

    Computer Setup Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 148: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ●...

  • Page 149: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 150: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 151: Using Advanced System Diagnostics

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...

  • Page 152: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 153: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 154: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 155: Using Advanced System Diagnostics

    Click your specific product from the models listed. Click the appropriate operating system. Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 156: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 25.1 cm 9.86 in Width 37.4 cm 14.72 in Height (at front) 3.4 cm 1.34 in Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV 3.1 kg 6.94 lbs Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) Input power Operating voltage...

  • Page 157: Cm (15.6-In) Hd+ Display Specifications

    Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 158: 39.6-Cm (15.6-In) Fhd Display Specifications

    39.6-cm (15.6-in) FHD display specifications Metric U.S. Dimensions Height 19.4 cm 7.59 in Width 34.4 cm 13.54 in Diagonal 39.6 cm 15.6 in Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 220 nits (typical) Pixel resolution Pitch 0.179 ×...

  • Page 159: Hard Drive Specifications

    Hard drive specifications 750 GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 115 g 115 g Interface type ATA-8, SATA 2.6, 3.0 ATA-8, SATA 2.6, 3.0 ATA-8, SATA 2.6, 3.0 Gb/s, NCQ Gb/s, NCQ Gb/s, NCQ...

  • Page 160: Solid State Drive Specifications

    Solid state drive specifications 256 GB* 128 GB* Dimensions Height 7.0 mm Width 70 mm Weight 73 g Interface type SATA 3 (6 Gb/s) Security ATA security Performance Maximum sequential read Up to 460 MB/s 415 MB/s Maximum sequential write Up to 260 MB/s 175 MB/s Logical blocks...

  • Page 161: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Supported Media Read: Write: CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, CD-R, CD-RW, DVD+R, DVD+RW, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, DVD-R, DVD-RW, DVD-RAM, DVD Video CD), Multisession CD (Photo-CD, CD- +R DL, DVD-R DL EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 162: Blu-Ray Disc Rom Dvd±Rw Supermulti Dl Combo Drive

    Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive Supported Media Read: Write: CD-DA, , CD-TEXT, CD-ROM, CD-ROM CD-R, CD-RW, DVD+R, DVD+R DL, DVD XA, MIXED MODE CD, CD-I, CD-I +RW, DVD-R, DVD-R DL, DVD-RW, DVD- Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 163: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Supported Media CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD- R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Access time Random <...

  • Page 164: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 165: Performing A System Recovery

    Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 166: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 167: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 168: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 169: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 170: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 171: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. When backing up to discs, number each disc before inserting it into the external drive. ●...

  • Page 172: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 173: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 174: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 175: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 176: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 177: Index

    Index Symbols/Numerics spare part right side 16 1394 port, identifying 17 694689-001number 30 top 8 spare part number 34, 77 computer specifications 148 specifications 154 connector, power 18 AC adapter, spare part number Bluetooth cable, illustrated 33 connectors, service Bluetooth compartment, considerations 49 accessory battery connector, identifying 21...
  • Page 178 HP Logo Kit eSATA port 17 spare part number 38 esc key, identifying 13 mass storage devices, spare part HP Logo Kit, spare part number Ethernet, product description 3 number 34 ExpressCard blank, illustrated 32 Media Card Reader, identifying ExpressCard/USB 2.0 assembly...
  • Page 179 keyboard 5 service tag 22, 53 packing guidelines 51 memory module 2 serviceability, product description PCH thermal material microphone 3 spare part number 39 modem module 3 SIM slot, identifying 20 plastic parts 48 operating system 6 SIM, removal 59 Plastics Kit optical drives 3 slots...
  • Page 180 TouchPad button board removal 96 spare part number 96 TouchPad light, identifying 10 TouchPad zone identifying 9 transporting guidelines 51 upgrade bay 16 upgrade bay bezel, spare part number 78 upgrade bay hard drive, removal USB 3.0 port 16 USB charging port 17 USB ports, identifying 16, 17 vents, identifying 17, 20 VGA port board...

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