Getting Information, Help, And Service; Before You Call - IBM System Storage DS5020 Installation, User's, And Maintenance Manual

Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)

Getting information, help, and service

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Check for technical information, hints, tips, and new device drivers at the IBM
v Use an IBM discussion forum on the IBM Web site to ask questions.
xxiv
IBM System Storage DS5020 Storage Subsystem: Installation, User's, and Maintenance Guide
Installation task
15 Enable DS Storage
Manager premium
feature keys
16 Configure arrays and
logical drives
17 Configure host
partitions
18 Verify host access to
DS5020 storage
subsystem
19 Add storage capacity
or configure
migration of drives
diagnostic tools that come with your system.
support Web site pages that are listed in this section.
Where to find information or procedures
Copy Services premium features
DS4000 Storage Manager Copy Services Guide
FC/SATA Intermix premium feature
v DS4000 Fibre Channel and Serial ATA Intermix
Premium Feature Installation Overview
v FDE Best Practices Guide
Storage Partitioning (and general premium features
information)
v IBM System Storage DS Storage Manager Version
10 Installation and Host Support Guide (for storage
subsystems with controller firmware version earlier
than 7.8x.xx.xx)
v IBM System Storage DS Storage Manager Version
10.8 Installation and Host Support Guide (for storage
subsystems with controller firmware version
7.8x.xx.xx or later)
v IBM System Storage DS Storage Manager Version 10
Installation and Host Support Guide (for storage subsystems
with controller firmware version earlier than 7.8x.xx.xx)
v IBM System Storage DS Storage Manager Version 10.8
Installation and Host Support Guide (for storage subsystems
with controller firmware version 7.8x.xx.xx or later)
v DS Storage Manager online help
IBM System Storage Migration Guide