To Correct An Incorrect Serial Number - HP OmniBook XE2 Evaluator Manual

Features and Support Information
Using Electronic Serial Numbers

To correct an incorrect serial number

If for some reason the customer receives an OmniBook with an incorrect
electronic serial number, the customer can run the ESN and it will do the
following:
You can safely update the OmniBook BIOS without impact to the serial
Note
number. BIOS updates do not erase the electronic serial number located in the
motherboard.
8-16
5. It burns the electronic serial number into flash memory and prompts you to
restart the OmniBook.
1. Ask the user to verify the serial number is correct.
2. If the user answers no, it will give the user a pass number. The user must
call HP customer support and give the pass number.
3. The HP customer support representative will give the user a password that
will remove the current serial number.
4. Restart the system and follow the instructions above to set a new serial
number.