Troubleshooting; Specifications; Limited United States Warranty - Toshiba 20HLV15 Owner's Manual

Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom Solution
TV will not turn on • Make sure the connection of the AC adapter and AC cord, then press
POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound • Check the antenna/cable connections.
No sound, picture OK • The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the MTS
menu.
Poor sound, picture OK • The station may have broadcast difficulties. Try another channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the MTS
menu.
Poor picture, sound OK • Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Picture and sound are out of sync As with all products that contain a digital display, in rare instances, when
viewing certain content (e.g.. television broadcasts, video games, DVD), you
may notice that the sound and picture are slightly out of sync. This
phenomenon can be caused by various factors including, without limitation,
video processing within the TV, video processing in an attached gaming
system, and video processing/different compression rates used by
broadcasters in their programming. You may want to try one or more of the
following suggestions, which may help to reduce the effect of this
phenomenon:
• If the TV is connected to an external A/V device (e.g., DVD player, video
game system, set-top-box, etc.) always try to use the Color Stream video
jacks and corresponding audio jacks or the HDMI input (if available on your
TV) for connection to such external A/V device.
• If the TV is connected to an A/V receiver that has a programmable audio
delay feature, use this feature to help synchronize the sound to the picture.
• If connected to a video game system and your TV has the Game Mode
feature (see owner's manual for more information), enable this feature.
• If you notice this phenomenon only on cetain TV channels, please contact
your local broadcast, cable, or satellite provider to inform them of this issue.
Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
Cannot receive above channel 13 • Make sure TV/CABLE is set to CABLE mode.
Unable to select a certain channel • The channel may be blocked by the V-Chip feature or CH LOCK feature, or
erased with the add/erase feature.
Cannot access signal input sources (Video1, • Check the VIDEO LOCK feature.
Video2, ColorStream HD, HDMI and PC)
and/or Channels 3 and 4
Multiple images • The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
Poor color or no color • The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
Black box on screen • Select OFF in the Closed Caption menu to turn off the Closed Caption Text
mode.
No stereo or SAP sound from a • Make sure the MTS feature is set properly (AUDIO menu).
known MTS broadcast
The V-Chip password does not work • Change or reset your password.
(U.S. V-Chip system only)
The remote control does not operate • Remove all obstructions between the remote control and the TV.
• The remote control batteries may be dead. Replace the batteries.
The top panel buttons do not operate • Check the PANEL LOCK feature.

Specifications

Notes:
• This model complies with the specifications listed below.
• Designs and specifications are subject to change without notice.
• This model may not be compatible with features and/or specifications that may be added in the future.
Television
LCD panel 20.04 inches (508.9 mm diagonal)(Screen size is approximate.)
Display method Color TFT LCD
Number of pixels 1366 (Horizon) x 768 (Vertical)
Television system NTSC standard
Tuner type F-Synth
Channel coverage VHF: 2 – 13
UHF: 14 – 69
Cable TV: 4A, A-5 – A-1, A-I, J – W, W+1 – W+84
Antenna input VHF/UHF 75 ohm
Power source 120V AC, 60 Hz with supplied AC adapter
Power consumption 100 W with supplied AC adapter
Audio power 2.5 W + 2.5 W
Speaker type 1.8 x 3.9 inches (45.7 x 99.1 mm), 16 ohm x 2
Video/Audio terminals S-VIDEO INPUT
Y-INPUT: 1V (p-p), 75 ohm, negative sync., Mini DIN 4pin x 1
C-INPUT: 0.286V (p-p) (burst signal), 75 ohm
VIDEO/AUDIO INPUT
VIDEO: 1V (p-p), 75 ohm, negative sync., pin jack x 2
AUDIO: 150 mV (rms) (30% modulation equivalent, 47k ohm), pin jack (L/R) x 5
ColorStream ® (component video) INPUT
Y: 1V (p-p), 75 ohm
P : 0.7V (p-p), 75 ohm
R
P : 0.7V (p-p), 75 ohm
B
AUDIO OUTPUT
AUDIO: 150 mV (rms) (30% modulation equivalent, 47k ohm), pin jack (L/R) x 1
DIGITAL AUDIO OUTPUT (Coaxial) DVD mode only
0.5V (p-p), 75 ohm, pin jack (L/R) x 1
HEADPHONE
Ø3.5mm stereo mini jack x 1
HDMI INPUT: HDMI compliant (type A connector)
HDCP compliant
E-EDID* compliant
Suggested scan rates: 1080i, 480p, 480i, 720p
HDMI Audio: 2-channel PCM
32/44.1/48 kHz sampling frequency
16/20/24 bits per sample
PC Monitor Input
Mini-Dsub 15pin x 1
Dimensions Width: 21-13/16 inches (554 mm)
Height: 17-5/8 inches (448 mm)
Depth: 8-11/16 inches (220 mm)
Weight 19.8 Ibs. (9.0 kg)
Supplied accessories Remote control (DC-LWB1) with two size "AAA" batteries
Owner's Manual (This booklet)
* E-EDID = Enhanced-Extended Display Identification.
DVD/CD Player
Signal system NTSC
Applicable disc 1. DVD (12cm, 8cm [with Disc adapter])
2. CD (12cm, 8cm [with Disc adapter])
Pickup 1-Lens, 2-Beams System
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WARNING: Always use the Toshiba wall bracket specified below
or another wall bracket approved by Toshiba for wall mounting
this television. The use of any wall bracket other than the
Toshiba wall bracket specified below or another wall bracket
approved by Toshiba for wall mounting this television could result
in serious bodily injury and/or property damage.
In the U.S.: Use Toshiba wall bracket model number FWB2027.
For more information, call TACP's Consumer Solutions Center at
1-800-631-3811 or visit TACP's website at
www.tacp.toshiba.com.
In Canada: Call TCL's Customer Service Department at 1-800-
268-3404.
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Troubleshooting (continued)
Symptom of DVD Solution
Playback doesn't start • No disc is loaded.
• The disc may be dirty. Clean the disc.
• The unit cannot play CD-ROMs, etc.
No picture • TV/DVD selector is not set correctly.
No sound • Make sure the input selector of the amplifier is set properly.
• The unit is in the special playback mode.
• Select the correct Audio Output/Input position on AV amplifier.
Picture is distorted during fast • The picture will be distorted occasionally.
reverse/forward playback
Stopping playback, search, slow-motion • Some discs may not perform certain functions.
play, repeat play, or program play, etc.
cannot be performed
No on-screen display • Select Display On.
No surround sound • The setup does not match your stereo system.
The unit or remote operation key is not • Turn off the unit and unplug the AC power cord for several minutes,
functioning then replug it.
Playback does not start when the title is • Check the Parental level setup.
selected
Audio soundtrack and/or subtitle language • Multilingual language is not recorded on the DVD disc.
is not changed when you play back a DVD
No subtitle • Some discs have no subtitles.
• Subtitles are cleared. Press SUBTITLE.
Angle cannot be changed • Multi-angles are not recorded on the DVD discs.
" " appears on the screen • The function is prohibited with the unit or the disc.

Limited United States Warranty

LCD TV/DVD Combination - Depot Repair Warranty
Toshiba America Consumer Products, L.L.C. ("TACP") makes the
following limited warranties to original consumers in the United States.
THESE LIMITED WARRANTIES EXTEND TO THE ORIGINAL
CONSUMER PURCHASER OR ANY PERSON RECEIVING THIS
LCD TV/DVD COMBINATION AS A GIFT FROM THE ORIGINAL
CONSUMER PURCHASER AND TO NO OTHER PURCHASER
OR TRANSFEREE.
LCD TV/DVD COMBINATIONS PURCHASED IN THE U.S.A. AND
USED ANYWHERE OUTSIDE OF THE U.S.A., INCLUDING,
WITHOUT LIMITATION, CANADA AND MEXICO, ARE NOT
COVERED BY THESE WARRANTIES.
LCD TV/DVD COMBINATIONS PURCHASED ANYWHERE
OUTSIDE OF THE U.S.A., INCLUDING, WITHOUT LIMITATION,
CANADA AND MEXICO, AND USED IN THE U.S.A., ARE NOT
COVERED BY THESE WARRANTIES.
Limited One (1) Year Warranty on Parts and Labor
TACP warrants this LCD TV/DVD Combination and its parts
against defects in materials or workmanship for a period of one
(1) year after the date of original retail purchase. DURING THIS
PERIOD, TACP WILL, AT TACP'S OPTION, REPAIR OR
REPLACE A DEFECTIVE PART WITH A NEW OR
REFURBISHED PART WITHOUT CHARGE TO YOU.
Rental Units
The warranty for LCD TV/DVD Combination rental units begins on
the date of the first rental or thirty (30) days after the date of
shipment to the rental firm, whichever comes first.
Commercial Units
LCD TV/DVD Combinations sold and used for commercial
purposes have a limited warranty for all parts and labor, which
warranty begins on the date of original retail purchase and ends
on the date that is ninety (90) days thereafter.
Owner's Manual and Product Registration Card
Read this owner's manual thoroughly before operating this LCD
TV/DVD Combination.
Complete and mail the enclosed product registration card or
register your LCD TV/DVD Combination on-line at
http://www.tacp.toshiba.com/service as soon as possible. By
registering your LCD TV/DVD Combination you will enable TACP
to bring you new products specifically designed to meet your
needs and help us to contact you in the unlikely event a safety
notification is required under the U.S. Consumer Product Safety
Act. Failure to complete and return the product registration card
does not diminish your warranty rights.
Your Responsibility
THE ABOVE WARRANTIES ARE SUBJECT TO THE FOLLOWING
CONDITIONS:
(1) You must retain your bill of sale or provide other proof of
purchase.
(2) All warranty servicing of this LCD TV/DVD Combination must
be made by the Depot Warranty Repair Center specified by the
TACP Consumer Solutions Center.
(3) The warranties from TACP are effective only if the LCD TV/
DVD Combination is purchased and operated in the Continental
U.S.A. or Puerto Rico.
(4) Labor service charges for set installation, setup, adjustment of
customer controls, and installation or repair of antenna systems
are not covered by this warranty. Reception problems caused
by inadequate antenna systems, misaligned satellite dishes,
cable television distribution, VCRs, DVD players/recorders,
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personal computer level IEEE-1394 devices, and any other
connected signal source device are your responsibility.
(5) Warranties extend only to defects in materials or workmanship
as limited above, and do not extend to any LCD TV/DVD
Combination or parts that have been lost or discarded by you
or to damage to the LCD TV/DVD Combination or parts caused
by fires, misuse, accident, Acts of God (such as lightning or
fluctuations in electric power), improper installation, improper
maintenance, or use in violation of instructions furnished by
TACP; use or malfunction through simultaneous use of this LCD
TV/DVD Combination and connected equipment; or to units that
have been modified or had the serial number removed, altered,
defaced, or rendered illegible.
How to Obtain Warranty Services
If, after following all of the operating instructions in this manual and
checking the section "Troubleshooting," you find that service is
needed:
(1) For instructions on how to obtain warranty service for your LCD
Television, contact TACP's Consumer Solution Center toll free
at 1-800-575-5469.
(2) You must include a copy or original bill of sale or other proof of
purchase along with the entire LCD TV/DVD Combination to
the Depot Warranty Repair Center specified by the TACP
Consumer Solutions Center. You are responsible for all inbound
transportation and insurance charges for the LCD TV/DVD
Combination to the Depot Warranty Repair Center specified by
the TACP Consumer Solutions Center.
For additional information, visit TACP's website:
www.tacp.toshiba.com
ALL WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF
THE U.S.A., INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF
THE LIMITED WARRANTIES SET FORTH ABOVE. WITH THE
EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF
ANY STATE OF THE U.S.A. AS HEREBY LIMITED, THE
FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, GUARANTEES, AGREEMENTS, AND
SIMILAR OBLIGATIONS OF TACP WITH RESPECT TO THE
REPAIR OR REPLACEMENT OF ANY PARTS. IN NO EVENT
SHALL TACP BE LIABLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
LOST PROFITS, BUSINESS INTERRUPTION, OR MODIFICATION
OR ERASURE OF RECORDED DATA CAUSED BY USE, MISUSE
OR INABILITY TO USE THIS LCD TV/DVD COMBINATION).
No person, agent, distributor, dealer, or company is authorized to
change, modify, or extend the terms of these warranties in any manner
whatsoever. The time within which an action must be commenced
to enforce any obligation of TACP arising under the warranty or under
any statute or law of the United States or any state thereof is hereby
limited to ninety (90) days from the date you discover, or should
have discovered, the defect. This limitation does not apply to implied
warranties arising under state law.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE IN THE U.S.A. SOME STATES OF THE U.S.A.
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, WHEN AN ACTION MAY BE BROUGHT, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE PROVISIONS
MAY NOT APPLY TO YOU UNDER SUCH CIRCUMSTANCES.
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