Dyson DC24 Operating Manual page 9

DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER.
If you have a question about your Dyson vacuum cleaner, please call the Dyson
Helpline: 1-877-397-6622 with your serial number and details of where/when you
bought the vacuum cleaner, or contact us via the Dyson website. The serial number can
be found on the main body of the vacuum behind the clear bin. Most questions can
be solved over the phone or by email with one of our Dyson Customer Care Helpline
staff. If your vacuum cleaner needs service, call the Dyson Customer Care Helpline so
we can discuss the available options. If your vacuum cleaner is under warranty, and the
repair is covered, it will be repaired at no cost.
DYSON HELPLINE
Dyson Helpline: 1-877-397-6622 toll free, 6 days a week
PLEASE REGISTER AS A DYSON VACUUM OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum owner.
There are three ways to do this:
• online at www.dyson.com
• by calling the Dyson Helpline: 1-877-397-6622 toll free.
• by completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED wARRANTY.
WHAT IS COVERED
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Operating Manual. This warranty
provides, at no extra cost to you, all labour and parts to place your vacuum cleaner in
proper operating condition during the warranty period. This warranty is subject to the
following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
• Vacuum cleaner's purchased from an unauthorized dealer.
• Clearing blockages from your vacuum cleaner.
• Carpet damage due to use not in accordance with flooring manufacturer's instructions
of failure to turn brush bar off when necessary.
• Use of parts not in accordance with the Operating Manual.
• Careless operation or handling, misuse and/or lack of maintenance or use not in
accordance with the Operating Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic purposes within the country
of purchase, e.g. for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
• Normal wear and tear, including normal wearing parts such as belt, filter, brush bar,
hose assembly, and power cord (or where external damage or abuse is diagnosed).
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at: www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the
Dyson Customer Care Helpline with your model name/number, serial number, date
and place of purchase. Please keep your purchase receipt in a safe place to ensure you
have this information. The serial number is found on the vacuum's rating plate, which
is on the main body of the vacuum cleaner behind the clear bin.
• All work will be carried out by Dyson Canada Limited or their authorized agents.
• Any replaced defective parts will become property of Dyson Canada Limited.
• Service under this warranty will not extend the period of this warranty.
• If your vacuum cleaner is not functioning properly, please call the Dyson Customer
Care Helpline on 1-877-397-6622. Most issues can be rectified over the telephone
by our trained Dyson Helpline staff. If this is not possible, Dyson Canada Limited will
arrange for your vacuum cleaner to be repaired and returned in full working order at
no extra cost to you.
• Any replaced defective parts will not extend the period of this warranty.
WARRANTY LIMITATIONS AND ExCLUSIONS
• Any representations, warranties or conditions relating to your vacuum cleaner,
express or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the
duration of this warranty. This limitation is not allowed by some States or provinces and
so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described
above. Dyson Canada Limited will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of your
vacuum cleaner. This limitation is not allowed by some States or provinces and so this
limitation may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights which vary
by State or province.
• This warranty is not transferable.
• This warranty is valid only in Canada.
SUMMARY OF COVER
• The warranty becomes effective at the date of purchase (or the date of delivery if this
is later).
• You must provide proof of delivery/purchase before any work can be carried out on
your vacuum cleaner. Without this proof, any work carried out will be chargeable.
• Please keep your receipt or delivery note.
• All work will be carried out by Dyson Canada Limited or its authorized agents.
• Any parts which are replaced will become the property of Dyson Canada Limited.
• The repair or replacement of your vacuum cleaner under warranty will not extend the
period of warranty.
• The warranty provides benefits which are additional to and do not affect your statutory
rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson Canada Limited or others on behalf of Dyson
Canada Limited so that we can assist you more quickly in our Dyson Customer Care
Helpline. For more information about our data collection practices, please refer to the
Dyson Canada Limited privacy policy at www.dyson.com
PRODUCT INFORMATION:
Please note: Small details may vary from those shown.
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