Solving Fax Problems - IBM Infoprint 1410 User Manual

Solving fax problems

Problem
No dial tone.
Shortcuts do not dial correctly.
Faxes are not received automatically.
Faxes are not sent.
An incoming fax has blank spaces or poor
quality.
Some words on the incoming fax are
stretched.
Lines are on the documents you send.
The MFP dials a number, but fails to make
a connection with another fax machine.
Blank areas appear on pages with only a
small strip of text printed at the top of
pages.
Troubleshooting
Solution
• Make sure the phone line is connected properly.
• Make sure the phone wall socket is working. Test it by
plugging another phone into it.
• Check the Behind a PABX
• Make sure the numbers are stored in the shortcut correctly.
Print a fax shortcut list. See
information.
• You may need to insert pauses when a number requires an
access code or a country code.
• Make sure Enable fax receive is set to On. See
Receive for more information.
• Make sure the fax machine you sent a fax to can receive
faxes. Ask the receiving fax machine recipient to solve the
problem.
• You may need to insert pauses when a number requires an
access code or a country code.
• The fax machine that sent the fax may be faulty.
• The fax machine that sent the fax may have a dirty scanner
flatbed, also called document glass. Have the owner of the
other fax machine clean it.
• The print cartridge may be empty. Replace the print
cartridge. See Replacing the print cartridge
information.
• Check your MPF by making a copy.
• A noisy phone line my cause line errors.
The fax machine that sent the fax had a jam.
Make sure the scanner flatbed and ADF are clean. See
Cleaning the scanner
Cleaning the ADF window
The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Ask the receiving fax machine
recipient to solve the problem.
• Auto reduction is turned off; turn it on. See
for more information.
• Incorrect paper settings may be selected. See
Source for more information.
Solving fax problems
129
setting.
Fax Shortcuts List
flatbed, Cleaning the ADF, and
for more information.
Auto Reduction
for more
Enable Fax
for more
Fax Paper