Drole Limited Lifetime Warranty - Drolet NG1800 Austral Owner's Manual

DROLE LIMITED LIFETIME WARRANTY

The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from
factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any
warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power failures,
downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the
use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician must
perform the installation in accordance with the instructions supplied with this product and all local and national
building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product back to the
purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser's
domicile by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair
work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the
wholesale price of the replacement part. All parts and labour costs covered by this warranty are limited according to
the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of
the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible
for any special, indirect, consequential damages of any nature, which are in excess of the original purchase price of
the product. A one-time replacement limit applies to all parts benefiting from a lifetime coverage. This warranty
applies to products purchased after October 1
DESCRIPTION
Combustion chamber (welds only) and castings.
Stainless steel firebox components, secondary air tubes*, surrounds
and heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), plating* (defective manufacture), and convector air-mate.
Carbon steel firebox components, glass retainers, handle assembly,
C-Cast baffle*, and vermiculite baffle*.
Standard blowers, heat sensors, switches, rheostat, wiring, and other
controls.
Optional blowers, ceramic glass (thermal breakage only*), paint
(peeling), gaskets, insulation, and ceramic fibre blankets.
Firebrick
*Pictures required
Shall your unit or a components be defective, contact immediately your DROLET dealer. Prior to your call make sure
you have the following information necessary to your warranty claim treatment:

Your name, address and telephone
number;

Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your DROLET dealer
an Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
st
, 2011.

Serial number and model name as indicated on
the nameplate fixed to the back of your unit;

Nature of the defect and any relevant
information.
WARRANTY APPLICATION
PARTS LABOUR
Lifetime 3 years
5 years 3 years
3 years 1 year
2 years 1 year
1 year n/a
n/a
n/a
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