Troubleshooting - Plantronics Blackwire C435-M User Manual

Troubleshooting

Problem
I cannot hear.
I cannot be heard.
I cannot answer a call with
the headset.
The volume control on the
headset does not adjust
Windows volume.
Solution
Ensure that the C435-M is set as the audio device in Microsoft Lync/
Communicator (refer to Microsoft for instructions on changing the audio
output).
Ensure that the C435-M is set as the default listening device in Windows.
Make sure that the volume settings on the headset, Windows and
Lync/Communicator are not turned down.
Ensure that the C435-M is set as the audio device in Microsoft Lync/
Communicator (refer to Microsoft for instructions on changing the audio
output).
Ensure that the C435-M is set as the default microphone device in
Windows.
Make sure that the softphone and headset are not muted.
Ensure that the C435-M is set as the audio device in Microsoft Lync/
Communicator (refer to Microsoft for instructions on changing the audio
output).
The headset volume is local unless you have installed Plantronics
software. With the software, the headset volume is synchronised to
Windows.
http://www.plantronics.com/businesssoftware
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