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Chapter 7 Troubleshooting
If a problem still remains after applying the suggested remedies, contact your local EIZO representative.
7-1. No picture
Problem
1. No picture
• Power indicator does not light.
• Power indicator is lighting red.
• Power indicator is lighting white.
• Power indicator is lighting orange.
2. The message below appears.
Example:
42
Chapter 7 Troubleshooting
Possible cause and remedy
• Check whether the power cord is connected properly.
• Turn the main power switch on.
• Turn off the main power, and then turn it on again a few
minutes later.
• Press
on the remote control (or
monitor).
• Increase "Brightness", "Contrast", or "Gain" in the Setting
menu (see
"To perform advanced adjustments" (page
17)).
• Check whether the signal cable is connected properly.
• Check whether the external device is turned on.
• Operate the mouse or keyboard.
• Switch the input signal.
• If an external device is connected, change the method
of exiting from the power saving mode. Turn off the
power once and then press
five seconds or more to change the exiting method and
then turn on the power again (see
method from the power saving mode" (page
• If an external device is plugged into the HDMI port,
change the authentication method. Power off once and
then press
on the monitor for five seconds or
more to change the authentication method and then turn
on the power again (see
method for HDMI signal input" (page
This message appears when the signal is not input correctly
even when the monitor functions properly.
• The message shows that the input signal is out of the
specified range.
• Check the following corrective actions when inputting
DVI-D, or HDMI (PC signals).
- Check whether the PC is configured to meet the
resolution and vertical scan frequency requirements of
the monitor (see
"2-1. Compatible Resolutions/Formats"
(page
14)).
- Reboot the PC.
- Select an appropriate setting using the graphics board's
utility. Refer to the manual of the graphics board for
details.
on the
on the monitor for
"To change the exiting
36)).
"3-7. Changing the authentication
30)).
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