Epson PRINTER User Manual page 6

User's Guide
Cleaning the Product. . . . . . . . . . . . . . . . . . . . . . 139
Cleaning the exterior of the product. . . . . . . . . 139
Cleaning the interior of the product. . . . . . . . . 140
Replacing Maintenance Box. . . . . . . . . . . . . . . . . 141
Checking the maintenance box status. . . . . . . . 141
Precautions on the maintenance box. . . . . . . . 141
Replacing a maintenance box. . . . . . . . . . . . . . 141
Transporting the Product. . . . . . . . . . . . . . . . . . 143
Checking and Installing Your Software. . . . . . . . . 145
Checking the software installed on your
computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Installing the software. . . . . . . . . . . . . . . . . . . 146
Uninstalling Your Software. . . . . . . . . . . . . . . . . 146
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . 146
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . 147
Transferring Data Using an External
Storage Device
Precautions on Storage Devices. . . . . . . . . . . . . . 149
Copying Files Between a Storage Device and Your
Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Copying files to your computer. . . . . . . . . . . . 149
Saving files to a storage device. . . . . . . . . . . . . 150
Error Indicators
Error Messages on the Control Panel. . . . . . . . . . 152
Error Code on the Status Menu. . . . . . . . . . . . . . 153
Troubleshooting for Printing/Copying
Diagnosing the Problem. . . . . . . . . . . . . . . . . . . 156
Checking product status. . . . . . . . . . . . . . . . . 157
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Removing jammed paper from the rear cover
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Removing jammed paper from inside the
product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Removing jammed paper from the paper
cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Removing jammed paper from the Automatic
Document Feeder (ADF). . . . . . . . . . . . . . . . . 169
Preventing paper jams. . . . . . . . . . . . . . . . . . . 171
Reprinting after a paper jam (for Windows
only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Print Quality Help. . . . . . . . . . . . . . . . . . . . . . . . 172
Horizontal banding. . . . . . . . . . . . . . . . . . . . . 173
Vertical banding or misalignment. . . . . . . . . . 173
Incorrect or missing colors. . . . . . . . . . . . . . . 174
Contents
Blurry or smeared print. . . . . . . . . . . . . . . . . . 174
Miscellaneous Printout Problems. . . . . . . . . . . . . 175
Incorrect or garbled characters. . . . . . . . . . . . . 175
Incorrect margins. . . . . . . . . . . . . . . . . . . . . . 176
Printout has a slight slant. . . . . . . . . . . . . . . . . 176
Size or position of copied image is incorrect. . . 176
Inverted image. . . . . . . . . . . . . . . . . . . . . . . . 177
Blank pages print. . . . . . . . . . . . . . . . . . . . . . 177
Printed side is smeared or scuffed. . . . . . . . . . 177
Printing is too slow. . . . . . . . . . . . . . . . . . . . . 177
Paper Does Not Feed Correctly. . . . . . . . . . . . . . 178
Paper does not feed. . . . . . . . . . . . . . . . . . . . . 178
Multiple pages feed. . . . . . . . . . . . . . . . . . . . . 178
Paper is improperly loaded. . . . . . . . . . . . . . . 179
Paper is not ejected fully or is wrinkled. . . . . . . 179
The Product Does Not Print. . . . . . . . . . . . . . . . 179
All lights are off. . . . . . . . . . . . . . . . . . . . . . . . 179
The control panel or lights are on. . . . . . . . . . . 179
An ink error is indicated after you replace the
cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 181
Printing plain papers quietly. . . . . . . . . . . . . . 181
The memory card is not recognized. . . . . . . . . 181
Rear paper feed slot is removed (Only for
WF-7610 Series/WF-7620 Series). . . . . . . . . . . 182
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
Screen or Status Light. . . . . . . . . . . . . . . . . . . . . 183
Problems When Starting a Scan. . . . . . . . . . . . . . 183
How to unblock Epson Event Manager. . . . . . . 183
Using the Automatic Document Feeder (ADF)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Using scanning software other than Epson
Scan driver. . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Problems When Feeding Paper. . . . . . . . . . . . . . 185
The paper gets dirty. . . . . . . . . . . . . . . . . . . . . 185
Multiple sheets of paper are fed. . . . . . . . . . . . 185
The paper jams in the Automatic Document
Feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . 185
Problems With Scanning Time. . . . . . . . . . . . . . 185
Problems With Scanned Images. . . . . . . . . . . . . . 185
Scan quality is unsatisfactory. . . . . . . . . . . . . . 185
The scanning area or direction is
unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . 186
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 188
Scanning quietly. . . . . . . . . . . . . . . . . . . . . . . 188
Problems Remain After Trying All Solutions. . . . 188
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