HP 409054-003 User Manual page 89

Problem Troubleshooting
The cable connections
1
are not correct.
2
3
4
5
6
7
The console switch See "HP contact information (on page 95)."
serial port password is
lost.
The console system is See "Recovering a console switch password (on page 39)."
inaccessible after
losing the password.
Servers are still listed From the Main dialog box
even though they have Clear button.
been disconnected.
The video displays all •
green or red.
•
•
The screen saver does Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key
not turn on. to cancel the command.
The mouse does not See the HP IP Console Viewer User Guide included on the CD provided with your
align. console switch.
The mouse and The Device Reset button is a Microsoft® Windows® based function. To regain
keyboard lose mouse and keyboard functionality, restart the desktop.
functionality after the
Device Reset button is
pressed while
operating a UNIX®
based platform.
Verify that cable connections are secure between the console switch, UTP CAT5
cables, interface adapters ("Installing the interface
expansion modules, and servers.
Be sure that the interface adapter connectors are connected to the correct ports
on the attached servers.
Be sure that the correct interface adapters are being used. You can only use HP
interface adapters with this product.
Be sure that a UTP CAT5 cable is connected from the RJ-45 connector on the
interface adapter to the appropriate server connector on the rear panel of the
console switch.
Be sure that the UTP CAT5 cables being used are the correct length. See
"Connection length table (on page 90)."
Be sure that the standard UTP CAT5 cables supplied by HP are being used. The
cables must be unshielded twisted pair, using all four pairs of wires.
Be sure that if an expansion module is being used, the console switch is
connected to the IN port on the expansion module. The OUT ports on the
expansion module should be connected by interface adapters to the attached
servers.
("Accessing the Main dialog
Look for breaks or bad crimps in the UTP CAT5 cable.
Look for bent pins in the VGA connection.
Be sure that the cable is not a cross-over network cable.
adapter" on page 21),
box" on page 28), click the
Troubleshooting 89